Mandatory Summary of Exp Flashcards
What act are you aware of in relation to Diversity, Inclusion and team-working?
The Equality Act 2010
How do you demonstrate effect team working?
- Collaborating with every team member in AG&G using varying styles of communication.
- Transparency and effective communication has proven to help me achieve common goals.
- Liaise regularly with other surveyors and professionals and client’s, sharing comps and market insight.
How have you improved your ethical understanding?
Took the RICS online training course
RICS ethics test
What CPD and lectures did you do for Ethics?
Studying Riles of Conducts for Firms and highlighting them to my colleagues.
What is AG&G’s complaints handling procedure? and When should clients be made aware of this?
Anthony Alder is the complaints handling officer.
Complaint must be in written to Anthony will contact the party complaining within 7 days. Within 21 days Anthony will inform them of the outcome of his internal investigation and the action to be taken.
If they are dissatisfied we will offer mediation via RICS Dispute Resolution Service.
What Letting example did you use for level 2 Ethics?
Letting of a public house in Dorking.
I checked Competence, AML, Conflict of Interest and TOE detailing sole letting rights. These actions highlighted my adherence to the Rules of Conduct for Members and Firms.
What Purchase and Sale example did you use for Ethics Level 2
General work with marketing particulars, making sure there was no misleading information in them in accordance with the Misrepresentations Act 1967.
As well as Anti Money Laundering references being required for the purchaser
What example for Level 3 Ethics did you give for competence?
Letting of a office in Shoreditch.
Highlights that I checked competence and did not believe I or AG&G would be able to provide a high standard of service in a sector we are not specialist in.
Recommended a more suitable firm called Belchak Corrin who specialise in shoreditch office space.
What example for level 3 Ethics did you give for Red Book Vals?
I provided details of the PII held by the firm, my firms turnover in the proceeding year was over £200,001 therefore it was required that we had £1,000,000 minimum, for this job we had £1,500,000.
By transparently sharing this information I promoted trust in myself, AG&G and the RICS
What legislation do I recognise the importance of in H&S Level 1?
Health and Safety Act 1974
What RICS document do I make reference to in H&S Level 1?
Surveying Safely Guidance Note (2nd Edition) November 2018
Who do I owe a Duty of Care too?
Clients, Colleagues and 3rd parties as well as myself in the office as well as on site.
What procedure to I adhere to whilst on site?
Lone working procedures by informing people where I am, at what time, checking who people are before taking them into a property for a viewing.
How do I mediate risk when inspecting kitchens? and what are the unique risks?
Raw food, fire, sharp objects. I speak to the manager and try to arrange inspections in the early morning to avoid being in the kitchen during trading hours.
What act do i make reference to in inclusive environments?
The Equality Act 2010
What value can an inclusive environment bring to a freeholder and an occupier ?
An inclusive space is marketable for a freeholder looking to let the premises. Lots occupiers have Corporate Social Responsibility requirements to meet and will only take space that is inclusive.
Occupier, a pub would be a good example, a space that has step free access throughout will appeal to wider demographic, goodwill and returned visits will boost sales.
