1001 Questions Flashcards
(163 cards)
What is the difference between a profit and loss statement and balance sheet?
Profit and loss statement shows the incomes and expenditures of a company and the resulting profit or loss. Balance sheet shows what the company owns (its assets) and what it owes (its liabilities) at a given point in time.
What is an S curve?
S curve means standard and refers to the shape of expenditure when shown in graphical form. Expenditure is typically low at the start of a project, then increases as the scheme progresses, then slows down at the end.
How do you analyse a company’s accounts?
- Clients accountant will carry out detailed analysis, but I can look at warning signs by calculating liquidity ratios, gearing ratios etc.
- Can look at Credit rating and on Companies House as well.
Why would you not recommend a Contractor with a low credit rating?
Increased risk of not performing satisfactorily, Contractor insolvency or not deploying enough resources and materials to the project.
What measures would you recommend if your client wanted to appoint a contractor with a low credit rating?
- Performance bond or parent company guarantee
- Ensure interim valuations are not over claimed and thoroughly assess them
- Project bank account could be considered
- Enough tender submission not excessively front loaded
What is the difference between debtors and creditors?
Debtors are companies who owe money to another company.
Creditors are businesses who are owed money from another company.
How do companies write a Business Plan?
- Analyse the market and identify business opportunities and critical success factors.
- Companies should focus their resource in developing their competencies in critical success factors.
- This leads to development of goals and objectives with their associated strategies and actions.
What is a Business Plan?
Formal statement of the businesses goals with reasons why they are thought to be attainable and the plan for reaching them.
What is contained within an appointment document?
- Fee proposal
- Terms and conditions
- Scope of services
- Any amendments to the terms of business
- Contact details
What is included in your companies Terms and Conditions?
- Duty of care
- Insurances
- Copyright
- Fees and Payments
- Termination and Suspension
- Dispute Resolution
- Limit of liability
- Collateral Warranties
- Contracts Act
- Governing Law and Jurisdiction
What is client care?
Looking after the Clients best interests and providing a good service to the Client
What is a Clients brief?
- Provides a firm foundation for the initiation of the project
- Formal statement of the objectives and functional and operational requirements of the finished project
- Should be in sufficient detail to allow the project team to develop the spec and detailed design
Provide an example of your client care
- I will always make sure the Client feels that there project is priority and complete tasks thoroughly but quickly to meet their needs and timescales
- I ensure I drop onto Client requests when asked and prioritise timescales correctly
What makes up a Fee Proposal?
- Clients requirements
- Summary of the project/ project issues
- Conditions of engagement
- The proposed fees
- The proposed personnel including any CVs
- Reference to the project programme
- Can be other things included
How would you calculate a fee proposal?
- Review the work involved based on the level of information available
- Work out who would work on the project, the required number of hours and multiply by the hourly rates for the individuals, adding a suitable allowance for OH&P
- Can also work out based on a percentage of the agreed Contract Sum/ Cost Plan
What are the two stages of complaints handling?
1 - dealt with by Senior Member of the firm
2 - if not resolved, can refer to independent redress mechanism
What are the barriers to effective communication?
- Disruptions
- Poor call quality
- Complex language
- Language barriers
- Monotone voice
- Emotionally charged and heated conversations
Provide an example of when you had to handle difficult negotiations
- Novated civil engineer on a project introduced an increased spec for the highways, to meet the requirements of the Council, which the Contractor had not included for as it was not in the tender drawings/ spec
- The variation for this item was over £300k
- I asked for all drawings/ substantiation and reviewed and got the number down to around £100k, which the Client was willing to pay.
Name some forms of ADR
- Mediation
- Adjudication
- Negotiation
What would your considerations be prior to selecting a form of dispute resolution?
- Cost of dispute resolution in proportion to the claim being sought
- Timescales involved
- Impact on business relationships and reputation
What is concilliation?
- Similar to mediation
- Independent third party aids reaching an agreement
- Conciliator has no authority to seek evidence or call witnesses
- Conciliators not able to make binding decisions
- Primary role to act as a messenger
What is mediation?
- Impartial third party helps mediate and guide a decision
- Tries to encourage coming together of parties to reach a decision as opposed to conciliation where the conciliator only acts as a messenger
What is your most successful negotiation?
Granary Final Account
What could indicate the success of a negotiation on a final account?
- Both parties satisfied with the outcome
- Business relationships can continue