1002

Question 1

Which of the following key and mouse combinations can be used to run an application as a different user?

Answer 1

Shift + right click

Question 2

Which of the following types of social engineering attacks can be prevented by the destruction of documents with personal or sensitive information?

Answer 2

Dumpster Diving

Question 3

A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?

Answer 3

MSConfig

Question 4

Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the internet?

Answer 4

PII

Question 5

A technician is installing a new system in a facility that requires zero downtime. The facility uses a backup generator in case of power loss. Into which of the following power sources should the technician plug the system to offer optimal uptime?

Answer 5

Connect to a UPS that utilizes the emergency power source

Question 6

Several users at an office have noticed their computers have been behaving erratically over the past hour. A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together. Which of the following should the technician perform FIRST?

Answer 6

Quarantine the affected systems.

Question 7

An office building lost power, and the generator started up. Users on several floors have reported their machines will not start, even though the generator is running. A technician works to divert power from other floors until all the users are able to work. Which of the following is the BEST solution for the technician to recommend?

Answer 7

Increase the capacity of the backup generator.

Question 8

A desktop technician needs to replace a laptop’s SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Answer 8

ESD straps

Question 9

A technician is deploying a PXE installation of a new OS onto a small group of company workstations. Which of the following should the technician monitor during the installation?

Answer 9

Impact to the network

Question 10

Six months after a new version of an OS was released to the market, end users began to lose access to application updates. Which of the following was MOST likely the reason for this issue?

Answer 10

End-of-life

Question 11

A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page. Which of the following should the user check to troubleshoot the cause of the issue?

Answer 11

The existing wireless network connection.

Question 12

A systems administrator creates a new folder in the user profile. The administrator wants it to use different NTFS permissions than its parent folder. Which of the following settings should the administrator change?

Answer 12

Inheritance.

Question 13

What a user is allowed to do on a computer network would be addressed in:

Answer 13

An acceptable use policy.

Question 14

A technician is troubleshooting a computer that may have some corrupt operating system files. Which of the following command line tools should the technician use to check these files?

Answer 14

chkdsk

Question 15

A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2. Which of the following should the technician use to connect securely to the access point to make the change?

Answer 15

SSH to 10.0.100.2

Question 16

The Chief executive officer (CEO) of a company receives an email from a local bank. It states the company’s account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen. Which of the following BEST describes this email?

Answer 16

Whaling

Question 17

A windows user reports that clicking on links when browsing the internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose 2)

Answer 17

Run a virus scan with updated signature files

Uninstall any unknown browser extensions or add-ons

Question 18

Which of the following variable types should be used to store the data “Chicago” within a script or code?

Answer 18

String

Question 19

A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information. Which of the following BEST describes the technician’s concern with loading this application on the user’s computer?

Answer 19

Impact to the device

Question 20

Which of the following wireless security protocols supports the use of a 40-bit encryption key?

Answer 20

WEP

Question 21

While preparing a computer that will be issued to a new user, the technician discovers the computer’s former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?

Answer 21

Remove then replace the CMOS battery.

Question 22

A technician receives the Chief Executive Officer’s (CEO) Windows 10 laptop, which has been infected with malware. The technician wants to make sure best practices are followed for troubleshooting and remediating the malware. Which of the following best practices should the technician perform FIRST in this scenario? (Choose three)

Answer 22

Disconnect the device from the network

Identify and research the symptoms

Scan and use removal techniques

Question 23

A customer has a LINUX desktop and is installing a 3TB HDD. The customer wants to use only half of its capacity right now, but would like to be able to increase the size of the partition at a later date. Which of the following filesystem types would the customer’s drive require?

Answer 23

Ext4

Question 24

A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?

Answer 24

Take the print job to the office manager

Question 25

Which of the following Microsoft operating systems defaults to a tiled menu instead of the desktop?

Answer 25

Windows 10

Question 26

Which of the following is protected data that can be found in a medical record?

Answer 26

PHI

Question 27

A company wants to move the content of its users' My Documents folders from their local hard drives to a file server so they are backed up every night. Which of the following security concepts does this describe?

Answer 27

Organizational units

Question 28

A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

Answer 28

Botnet

Question 29

A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings. Which of the following Control Panel utilities should the technician use to accomplish this task?

Answer 29

User accounts

Question 30

A technician is acquiring hardware devices and setting up a computer lab with virtual desktops. The lab computers must have the ability to connect automatically to the remote session upon boot and must be started remotely. Which of the following solutions must the hardware be able to support? (Choose 2)

Answer 30

PXE Wake-on-LAN

Question 31

A user updated an iOS smartphone and is now having issues connecting to the internet. The phone shows 1x for signal strength while making calls. Which of the following are the MOST likely causes of these issues? (Choose 2)

Answer 31

Slow data speeds No wireless connectivity

Question 32

Which of the following is used for building entry and computer access?

Answer 32

Key fobs

Question 33

A company is implementing a work-from-home policy. As a result, the security team needs to provide guidelines and recommendations to secure such and infrastructure and have more control over users' mobile devices. Which of the following should the security administrator recommend? (Choose 2)

Answer 33

BYOD policy MDM policy

Question 34

A technician is installing a new SOHO wireless router and wants to ensure it is using the latest feature set and is secure. Which of the following should the technician perform FIRST?

Answer 34

Update the firmware

Question 35

A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troubleshooting steps should the user take FIRST?

Answer 35

Check network access permissions on recently loaded applications

Question 36

Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way?

Answer 36

Expired root certificate

Question 37

A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs?

Answer 37

Incinerating

Question 38

A large corporation wants to secure its wireless network so only employees can connect. Which of the following technologies should be used to control access by user account?

Answer 38

RADIUS

Question 39

Which of the following operating systems utilizes the web browser named Edge, replacing its old browser software?

Answer 39

Windows 10

Question 40

Joe a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

Answer 40

Contact his supervisor so the supervisor can make scheduling changes.

Question 41

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users' computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator MOST likely create? (Choose 2)

Answer 41

Backout Plan Plan for change

Question 42

A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

Answer 42

Local Users and Groups

Question 43

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?

Answer 43

Install to a network drive

Question 44

A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot. Which of the following should the technician complete to resolve the issue?

Answer 44

Boot the workstation in safe mode and disable the graphics driver system tray menu

Question 45

A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?

Answer 45

Rebuild the user's mail profile

Question 46

A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?

Answer 46

The computer is part of a botnet

Question 47

Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose 2)

Answer 47

Firewall VPN

Question 48

The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error: Cannot save file C:\ Program Files\ Business Application\file1.wrk- Access is denied. Which of the following would be the MOST secure solution to this error?

Answer 48

Give Ann permission to elevate her permissions through a UAC prompt

Question 49

Which of the following is the memory limitation of a 32-bit OS?

Answer 49

4GB

Question 50

A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

Answer 50

Performance

Question 51

A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?

Answer 51

Virtual Network Computer

Question 52

A customer's computer is powered on and working, but the customer is unable to get any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

Answer 52

Ping

Question 53

A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer. Which of the following connection protocols should the technician use?

Answer 53

SSH

Question 54

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user's request? (Select 2)

Answer 54

Content filtering Physical Security

Question 55

A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?

Answer 55

Overheating

Question 56

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose 2)

Answer 56

Do a force stop Clear the application Cache

Question 57

Joe a technician, receives notification that a share for production data files on the network is encrypted. Joe suspects a crypto virus is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

Answer 57

Scan and remove the malware from the infected system.

Question 58

Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from field". Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

Answer 58

Hijacked email

Question 59

The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement?

Answer 59

Degauss

Question 60

A user wants to see the workstations present on the LAN in a workgroup environment. Which of the following settings must be enabled to make this possible?

Answer 60

Turn on network discovery

Question 61

A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

Answer 61

Unmap all network drives

Question 62

A technician is investigating the cause of a Windows 7 PC running very slowly. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 is very high, while inbound network traffic is low. Which of the following tasks should be done FIRST?

Answer 62

Disconnect the network cable.

Question 63

Which of the following NTFS security settings overrides all other settings?

Answer 63

Deny.

Question 64

A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques. Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Answer 64

Refer to the manufacturer's specific usage.

Question 65

Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot. A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up, counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

Answer 65

Disconnect the Ethernet cable from the workstation and disable Wifi.

Question 66

A Linux user reports that an application will not open and gives the error "Only one instance of the application may run at one time." A root administrator logs on to the device and opens a terminal. Which of the following pairs of tools will be needed to ensure no other instances of the software are currently running?

Answer 66

PS and kill

Question 67

A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

Answer 67

Keys

Question 68

Joe, a user, notifies Ann, a technician, of a message that is displaying on his screen. The message has taken over the entire screen, and no icons are displayed. Joe, further explains that the message still appears after several reboot attempts. Upon further inspection of the affected PC, Ann notices a request for cryptocurrency payment to obtain the unlock key. Which of the following is MOST likely the cause?

Answer 68

Ransomware

Question 69

Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?

Answer 69

Acceptable use policy

Question 70

Ann, a user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which of the following would be the BEST resolution to Ann's issue?

Answer 70

DIsconnect and then reconnect the stylus

Question 71

A technician is working on a virtual migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly. Which of the following best practices processes should the technician perform NEXT?

Answer 71

Document the changes and perform the work.

Question 72

Joe, an end user, just changed his network password. A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the following control panel utilities can Joe use to help with this situation?

Answer 72

Credential Manager

Question 73

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all the systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Answer 73

Update the SATA controller driver from the manufacturer's website.

Question 74

Which of the following BEST describes the Guest account on a Windows system?

Answer 74

This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.

Question 75

A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs. Which of the following types of documentation has the user MOST likely received? (Choose 2)

Answer 75

Knowledge base articles Acceptable use policy

Question 76

A technician is using a CLI to perform tasks on a Windows OS. The technician needs to determine which ports are being utilized for TCP listening. Which of the following commands should the technician use?

Answer 76

netstat

Question 77

A company is implementing a work-from-home policy. As a result, the security team needs to provide guidelines and recommendations to secure such an infrastructure and have more control over users' mobile devices. Which of the following should the security administrator recommend? (Choose 2)

Answer 77

BYOD policy MDM policy

Question 78

A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information. Which of the following BEST describes the technician's concern with loading this application on the user's computer?

Answer 78

Impact to the device

Question 79

Which of the following variable types should be used to store the data "Chicago" within a script or code?

Answer 79

String

Question 80

A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose 2)

Answer 80

Run a virus scan with updated signature files Uninstall any unknown browser extension or add-ons

Question 81

The Chief Executive Officer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen. Which of the following BEST describes this email?

Answer 81

Whaling

Question 82

After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid interrupting any users. Which of the following is the BEST way for the technician to perform this security feature?

Answer 82

Assign a local security policy

Question 83

When hackers execute code against a vulnerability in the hope that it has not yet been addressed, this is known as a:

Answer 83

zero-day attack

Question 84

Which of the following is MOST likely to be specified as a system requirement for the installation of a photo editing application in Microsoft Windows?

Answer 84

RAM quantity

Question 85

Which of the following is an example of PHI?

Answer 85

Phone number

Question 86

An employee is taking a credit card payment over the phone, but the payment system has a temporary outage. To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later. This is in violation of:

Answer 86

PCI

Question 87

While troubleshooting a software error on a user's computer, a technician finds inappropriate content. Which of the following should the technician perform FIRST?

Answer 87

Document the findings

Question 88

After purchasing an Ultrabook, Ann, a home user, has a technician come to her home and install an operating system. Which of the following OS installation methods will the technician MOST likely use?

Answer 88

Flash drive

Question 89

Joe, a user, is receiving automated replies but does not remember sending any emails to those recipients. He checks the sent items folder and sees email messages he did not send. Which of the following would be the BEST way to resolve this issue?

Answer 89

Reset Joe's email password.

Question 90

A technician is remediating a virus on an infected workstation. All user files are set to system and hidden. Which of the following should a technician perform NEXT to remediate the system?

Answer 90

Run system restore to a date before the infection

Question 91

A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user's account that are forwarding the emails to an external email address and deleting the emails from the bank. This is an example of:

Answer 91

hijacked email

Question 92

A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs. Which of the following should the technician suggest the customer use?

Answer 92

FAT32

Question 93

A user's computer was infected with malware, and a technician successfully removed the infection. However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

Answer 93

Reset the internet explorer settings.

Question 94

A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software. Which of the following would be MOST important during this phase of the request process?

Answer 94

End-user acceptance.

Question 95

A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?

Answer 95

Confirm the proper proxy settings.

Question 96

Many of the files in a user's network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them. Which of the following should the technician do to recover the files?

Answer 96

Disconnect the computer from the network.

Question 97

An administrator is creating a new user account and wants to grant access to only the resources required to perform the use's assigned job duties. Which of the following will the administrator MOST likely use?

Answer 97

Principle of least privilege

Question 98

A technician is installing the Mac OS X operating system. The technician is prompted to select the filesystem. Which of the following filesystems should the technician utilize to install the listed operating system?

Answer 98

HFS

Question 99

A technician wants to write a script that will check data line by line until the end of the file. Which of the following elements will perform the check?

Answer 99

Loop