Ch. 3 the company officer’s role in the organization Flashcards

1
Q

From that day forward I knew that whatever place I occupied on my departments organizational chart or whatever my job description spelled out as my duties my first and foremost responsibility over all others was.

A

The safety of the people on my team

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2
Q

There are more than (blank) fire departments in the country.

A

30000

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3
Q

The list of the largest fire departments in the United States and Canada represent less than 1% of all fire departments, they serve over (blank) percent of the population.

A

15

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4
Q

Most of America is protected by small fire departments many of them comprised entirely of (blank) members

A

Volunteer

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5
Q

Most departments are staffed by volunteer members, have one or two pieces of equipment, and serve communities fewer than (blank) people

A

10,000

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6
Q

Groups exist whenever two or more people share a (blank).

A

Common goal

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7
Q

Typically (blank) share a common goal have formal rules and have designated leaders.

A

Groups

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8
Q

NFPA’s estimates that there were approximately (blank) firefighters in the US in 2007.

A

1,148,800

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9
Q

Of the total number of firefighters 323,350 or (blank) were career firefighters.

A

28%

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10
Q

Out of the total number of firefighters 825,450 were volunteer firefighters, (blank) percent

A

72

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11
Q

Most of the career firefighters are in communities that protect (blank) or more people.

A

25,000

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12
Q

Most of the volunteer firefighters are in departments that protect fewer than (blank) people.

A

2,500

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13
Q

There are an estimated (blank) fire departments in the US?

A

30,185

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14
Q

(Blank) are really nothing more than just large groups of people.

A

Organizations

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15
Q

When studying any organization we should start by looking at the (blank)

A

Organizational chart

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16
Q

And organizational chart is only a graphic representation of what the organization should look like true or false.

A

True

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17
Q

The (blank) chart indicates the formal lines of authority and responsibility.

A

Organizational

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18
Q

(Blank) organizations exist because certain people like certain other people.

A

Informal

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19
Q

The fire department is a part of (blank) government

A

Local

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20
Q

(Blank) can be defined as a political organization comprised of individuals and institutions authorized to formulate public policy to improve the public welfare.

A

Government

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21
Q

(Blank) are empowered to establish and regulate the action of the people within their jurisdiction.

A

Governments

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22
Q

In a representative organizational chart for a city the (blank) are at the top of the chart.

A

Citizens

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23
Q

Citizens elect a (blank) to represent them.

A

Council

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24
Q

The (blank) will select the city manager

A

Council

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25
Q

The (blank) usually hires their assistant managers and department heads.

A

City manager

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26
Q

Our governments are built around the (blank).

A

US Constitution

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27
Q

The constitution authorizes the three branches of the federal government which are

A

The executive legislative and judicial

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28
Q

The (blank) government provides a variety of services to promote the general welfare of the citizens of the United States.

A

Federal

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29
Q

The (blank) Government conducts foreign relations, controls foreign and interstate commerce, provides currency, provides for a national defense, and collect taxes to pay for these activities.

A

Federal

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30
Q

The (blank) branch is compromised of the president and the various departments.

A

Federal

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31
Q

The (blank) includes the federal emergency management agency, the US fire administration and many other organizations that provide security at the borders and within our home land

A

Department of homeland security

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32
Q

The (blank) branch of the government is the US Congress, made up of the house of representatives and the Senate.

A

Legislative

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33
Q

who enacts legislation

A

Congress

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34
Q

(Blank) that passes both houses of Congress is sent to the president for approval

A

Legislation

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35
Q

If legislation is approved it becomes (blank)

A

Law

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36
Q

Booth the equal employment opportunity and the occupational health and safety administration are part of the department of labor, have rules and regulations that affect nearly every workplace and these rules are generally referred to as (blank)

A

Administrative law’s

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37
Q

Most states are governed by a government that is similar in structure to the (blank) government

A

Federal

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38
Q

State governments also have a legislative body usually made up of (blank) bodies in a judicial system

A

Two

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39
Q

Like the federal government the state governments turn many of the details of governance and providing services to the citizens over to (blank) governments

A

Local

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40
Q

Local governments can enact laws in the form of (blank)

A

Local ordinances

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41
Q

A (blank) is a law usually found in a municipal code

A

Local ordinance

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42
Q

The fire department is usually one of the departments of (blank) government

A

Local

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43
Q

what is the term for That Which must be obeyed subject to sanction or consequences by the government.

A

A law

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44
Q

The United States (blank) is responsible for passing laws.

A

Congress

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45
Q

The laws that Congress passes are called (blank)

A

Statutes

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46
Q

Federal statutes are organized into a large body of laws called the United States (blank)

A

Code

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47
Q

State legislatures enact laws which are also called statutes or (blank)

A

General laws

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48
Q

State (blank) must comply with the United States Constitution as well as the state constitution.

A

Statutes

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49
Q

On the local level, the legislative body of a municipality such as a city or town Council has the authority to pass laws called ( blank)

A

Ordinances

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50
Q

True or false ordinances must comply with both the state constitution in the United States Constitution.

A

True

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51
Q

Local ordinances cannot violate any state (blank)

A

Statues

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52
Q

At the local level what are the five forms of government

A

Council manager, mayor council, commission, town meeting, and representative town meeting

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53
Q

In the (blank) form of government , the council is the governing body of the city elected by the public, and the manager is hired by the council to carry out its policies

A

Council manager

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54
Q

In counsel -manager, the council usually consists of 5 to 9 members including a (blank) or council president who is either selected by the council or elected by the people

A

Mayor

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55
Q

Counsel-manager

The mayor is recognized as the political head of the municipality; however, he or she is also a member of the legislative body and does not have the power to (blank)

A

Veto

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56
Q

In What form of government does the council provide legislative direction and a manager is responsible for the day today administrative operation of the city.

A

Council - manager

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57
Q

Council-manager

The (blank) serves as the council’s chief advisor and is responsible for preparing the budget directing day today operations in hiring and firing personnel

A

Manager

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58
Q

What form of government provides professional leader ship at the highest level and is increasing in popularity

A

Council -manager

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59
Q

The (blank) form of government is the form that most closely parallels the US federal government with an elected legislature and a separate elected executive.

A

Mayor -council

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60
Q

Mayor - council

The (blank) duties and powers generally include hiring and firing department heads, preparation and administration of the budget, and in some cases veto power (which may be overriden) over acts of legislature

A

Mayor’s

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61
Q

The (blank) form of government, characterized by an elected governing board that holds both legislative and executive powers, is the oldest form of government in America.

A

Commission

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62
Q

The (blank) form of government is a descendent of the old English shire moot county governing board the board is usually comprised of 3 to 5 members although the numbers vary

A

Commission

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63
Q

Commission form of government

The board of (blank) is the county governing board and it serves as the head of the government.

A

Commissioners

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64
Q

What form of government is it where in many smaller towns, all the qualified voters of the town gather on a given day to elect a board of officers and to make major policy decisions?

A

Town meeting

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65
Q

True or false it takes the action of just one house of Congress and the president for legislation to become law?

A

False

Both

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66
Q

Laws that are passed by both houses of Congress and the president are (blank) laws and they become federal statutes

A

Statutory

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67
Q

Various departments within the executive branch publish rules and regulations called (blank) laws

A

Administrative

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68
Q

The 20th century could be called the century of (blank) in American democracy.

A

Local government

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69
Q

The American system of government is based on a (blank) system which divides the powers of sovereign governance between on the one hand a central or national government and on the other 50 state entities.

A

Federal

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70
Q

Throughout the 50 states how many large consolidated city/counties are there

A

27

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71
Q

Who said that local institutions are to liberty what primary schools are to science

A

Alexis de Tocoqueville

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72
Q

By the end of the 20th century (blank) governments in the United States has become the most trusted level of American government

A

Local

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73
Q

During the 1900s local governments evolved from holding the dubious distinction of the most troubled component of the American system of governance to becoming the most trusted through the (blank)

A

Progressive reform movement

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74
Q

Of the progressive reform movement, the development of the (blank) system may have been the most significant step in improving the performance and credibility of local government.

A

Council -manager system

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75
Q

Council manager communities in the United States elect an average of (blank) councilmembers

A

6

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76
Q

In appointed manager constantly must be aware that the powers of the local government belong to the (blank)

A

Council

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77
Q

T or F , an authority or responsibility assigned to the manager by the council or by the citizens through a local charter can be removed at any time , for any reason .

A

True

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78
Q

In most communities, the citizens perceive their (blank) as their most visible leader.

A

Mayor

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79
Q

Mayors in council-manager communities fulfill two critical leadership functions which are

A

Consensus building and guidance

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80
Q

Currently, 3,302 US cities with populations of 25,000 and 371 counties operate under what system of government

A

Council -manager

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81
Q

Every state has a (blank) that is the basic plan for its government.

A

Constitution

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82
Q

The (blank) of each state describes the process for making , deleting, or amending the laws.

A

Constitution

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83
Q

(Blank) is generally transmitted to the legislative body by a group or individual activity, publicity generated by interest groups or power individuals, a crisis generating action, or by personal contact.

A

The need for making law

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84
Q

A sponser introduces proposed legislation , usually Referred to as a

A

Bill

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85
Q

Sponsors of bills are usually members of one of the houses of the (blank)

A

Legislature

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86
Q

After a sponsor proposes a bill the legislative body, the chair assigns the bill to a (blank)

A

Committee

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87
Q

The (blank) of the committee has considerable discretion on what bills will be considered the order of consideration in the amount of time to debate the merits of the bill.

A

Chair

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88
Q

Many bills die in (blank)

A

Committee

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89
Q

Some legislatures have the ability to call the bill out of committee with a (blank)

A

Super majority

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90
Q

After the third reading the bill is put to a vote if it is adopted the bill is now referred to as an (blank)

A

Act

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91
Q

If the members of both houses approve the act it is presented to the (blank)

A

Governor

92
Q

(Blank) bills are returned to the house and senate for reconsideration

A

Vetoed

93
Q

If a (blank) majority of the legislature overrides the veto The act will become law in spite of the veto of the governor.

A

Super

94
Q

A (blank) can be an effective tool in influencing the voting behavior of a legislator

A

Register lobbyist

95
Q

Most states have a (blank) legislature meaning that their legislative branch is compromised of two groups of elected officials like the US Congress

A

Bicameral

96
Q

(Blank) are statues enacted by Congress or state legislatures that authorize the creation agencies and provide the legal authority for the agency to operate

A

Enabling acts

97
Q

(Blank) are laws that are created by administrative agencies pursuant to authority delegated by the legislature

A

regulations

98
Q

(Blank) are rules that carry the weight of law and are designed to carry out the quasi legislative authority of the agency

A

Regulations

99
Q

The supreme court and the federal court’s job is to make sure that the provisions of the (blank) or followed

A

Constitution

100
Q

The federal appeals courts are concerned with matters of a (blank) nature

A

Constitutional

101
Q

The (blank) provides safeguards that insurer an effective government balanced with democracy individual freedom and equality for all

A

Constitution

102
Q

Most of the matters pertaining to fire protection are delegated to the (blank)

A

States and local government

103
Q

the public fire department is part of (blank) Government

A

Local

104
Q

The head of the fire department (fire chief) reports to the chief executive officer (blank) or to the senior elected officer (blank)

A

City manager

Mayor

105
Q

The most common type of public fire protection in larger cities is the (blank) fire department

A

Public

106
Q

A less common form of municipal fire protection is provided by a (blank) ,a part of the department of public safety

A

Fire bureau

107
Q

When employees of the public safety department provide both police and fire protection the personnel are called

A

Safety officers

108
Q

Americas fire service was once (blank) volunteer

A

All

109
Q

Today volunteer Firefighters make up about (blank) percent of all firefighters

A

74

110
Q

Almost half of the 74% of volunteer firefighters, serving communities with the population of less than (blank)

A

2500

111
Q

In many states, the counties are divided into (blank) provided by state law

A

Fire districts

112
Q

(Blank) are essentially separate independent units of government administered by some form of commission

A

Fire districts

113
Q

(Blank) organizations may be supported by taxes subscriptions or fundraising activities

A

Volunteer

114
Q

(Blank) firefighters comprise the largest fire department in the United States

A

Federal

115
Q

Most federal firefighters are very actively involved with (blank) activities

A

Fire prevention

116
Q

Fire loss on government property is usually (blank) than average

A

Lower

117
Q

Departments that respond together should have an accountability system that emulates one another so that all members can be adequately (blank)

A

Tracked

118
Q

An (blank) for an organization will list all the allied agencies within the jurisdiction and list what supplies and services they can offer

A

Emergency services plan

119
Q

Until World War I paid members of fire departments worked a (blank) duty system with limited time off

A

Continuous

120
Q

By World War II most departments had adopted a (blank) system

A

To platoon

121
Q

Today the most common arrangement is to have (blank) platoons each working 24 hour shifts for an average of approximately 56 hours per week or 10 days per month

A

Three

122
Q

The Nation’s fire departments firefighters respond to nearly (blank) calls for assistance annually

A

20 million

123
Q

Fire calls make up then less than (blank) percent of the total 20 million call volume

A

10

124
Q

Most US fire departments are volunteer however most of the US is protected by (blank) firefighters

A

Paid

125
Q

Three out of every four US fire departments are all volunteer fire departments such departments protect (blank) of US residence

A

1/4

126
Q

One in 17 departments is all paid, these departments protect (blank) percent of the nations population

A

40

127
Q

Rural Communities with a population of less than 2500 are 99% protected by (blank) or mostly (blank) departments

A

All volunteer

Volunteer

128
Q

The size and type of fire department in a given community is usually related to community (blank)

A

Size

129
Q

To function effectively a fire department must have an (blank) that shows the relationship between the various divisions and activities.

A

Organizational plan

130
Q

The (blank) plan should be based on functional activities such as prevention emergency operations and support activities.

A

Organizational

131
Q

The (blank) plan defines the strategy of the organization and gives direction by Allocating resources to pursue the strategy.

A

Strategic

132
Q

Until World War I paid members of the fire department worked a (blank) system.

A

Continuous duty

133
Q

By World War II most departments had adopted a (blank) system

A

To platoon

134
Q

Today is the most common working arrangement is do you have (blank) platoons each working 24 hour shifts in some sort of rotation.

A

Three

135
Q

30,000 US departments respond to nearly (blank) number of calls for assistance annually.

A

20 million

136
Q

Fire calls make up less than blank (percent) of the 20 million call volume.

A

10

137
Q

Most US fire departments are (blank) fire departments

A

Volunteer

138
Q

Most of the United States is protected by (blank) firefighters

A

Paid

139
Q

Three of every four US fire departments are all (blank) fire departments

A

Volunteer

140
Q

All volunteer departments protect (blank) of US residents

A

1/4

141
Q

(Blank) in 17 departments is all-paid

A

One

142
Q

All paid departments protect (blank) percent of the nations population

A

40

143
Q

Rural communities (populations of less than 2500) are (blank) percent protected by all volunteer or mostly volunteer departments

A

99

144
Q

The size and type of fire department in a given community are usually related to

A

Community size

145
Q

The strategic plan is often defined as a (blank) to (blank) year plan

A

3

5

146
Q

As the (blank) of the department increases the number of relationships increases in the effort required to coordinate their efforts grows accordingly.

A

Size

147
Q

There should be a (blank) description for every position in the Organization including chief officer’s

A

Job

148
Q

The (blank) should identify the skills required, the principal work expected, and the working relationships.

A

Job description

149
Q

A (blank) is a well established tradition and helps foster relationships.

A

Well prepared dinner

150
Q

Strong leader ship and open communications are vital to the success of any (blank)

A

Organization

151
Q

Most organizations have a (blank) with one person in charge and an increasing number of subordinates at each level as you move downward in the organization.

A

Pyramid structure

152
Q

(Blank) are usually tasked in their job description with providing all the services required both for the department itself and for the public they serve.

A

Fire chiefs

153
Q

To make things work well the chief (blanks) some of the responsibility to the subordinates in the organization

A

Delegates

154
Q

The size and function of the senior staff will vary based on the size of the department and on some thing called (blank)

A

Corporate attitude

155
Q

Departments with more than (blank) % of their employees in staff assignments should look at the way they are doing business.

A

10

156
Q

The (blank) staff represents middle-management

A

Senior

157
Q

The (blank) staff fill many of the middle management positions within the department

A

Senior

158
Q

(Blank) chiefs usually represent the middle management layer of the fire department

A

Battalion

159
Q

Regardless of where you are in the organization the treatment of your (blank) in command is important

A

Second

160
Q

Many company officers are supervisors I’ll firefighters and as a result I referred to as (blank) or (blank)

A

First line or front line supervisors

161
Q

Most (blank) are assigned to companies and work at fire stations

A

Firefighters

162
Q

An officer with (blank) authority manages one or more of the functions that are essential to the departments mission

A

Line

163
Q

In addition to authority officers also have (blank) and (blank)

A

Accountability and responsibility

164
Q

The (blank)commander has complete responsibility for all fire department functions within a certain part of the city.

A

Division commander

165
Q

In the field of industrial management (blank) refers to the activities that accomplish the manufacturing process

A

Line functions

166
Q

Line function is synonymous with providing (blank) services

A

Emergency

167
Q

The (blank) staff is essential in the overall operation of the department and without it, the fire department will quickly grind to a halt

A

Support

168
Q

(Blank) functions are those activities that support the departments basic purpose

A

Staff

169
Q

Traditional (blank) functions include fire prevention and support services

A

Staff

170
Q

The terms (blank) and (blank) are traditionally used to describe the activities Of many organizations including fire departments

A

Line

Staff

171
Q

In some departments (blank) plays a greater role than fire suppression both in terms of the daily lives of the firefighters and in the way the department serve the community

A

Fire prevention

172
Q

The (blank) division may have separate sections dealing with inspections investigations life safety education plans review and systems testing

A

Prevention

173
Q

(Blank) services may include communications payroll personnel research recruiting resource management safety, health, and training

A

Support

174
Q

In some departments the second level officers are deputies and in other departments they are referred to as (blank)

A

Assistant chiefs

175
Q

The (blank) officer is usually the first supervisory level in a fire service organization

A

Company

176
Q

The (blank) provides the tone of the company in terms of morale preparedness and service delivery

A

Company officer

177
Q

(Blank) enhances your ability to think through complex issues and to effectively express your ideas to others

A

Education

178
Q

It is the (blank) who enforces department policies, grants the firefighters requests, and evaluates their performance

A

Company officer

179
Q

(Blank) informally evaluate their company officers based on how well they perform their duties

A

Firefighters

180
Q

Firefighters evaluate how well the (blank) can perform their job how well they apply policy and how fair They are in their actions among the members of the company

A

Company officers

181
Q

The (blank) relates to the continuous chain of command in the organization

A

Scalar principal

182
Q

The (blank) principal suggest that every level in the organization is considered in the flow of communications authority and responsibility

A

Scalar

183
Q

Most fire departments are established along the traditional lines of a (blank) organization

A

Scalar

184
Q

When companies are divided into geographic areas and assigned to acspecific task, this illustrates the first principle of organization, (blank)

A

Division of labor

185
Q

(Blank) allows an organization to divide large jobs into specific smaller tasks

A

Division of labor

186
Q

No specific responsibility should be assigned to more (than) blank person

A

One

187
Q

The company officer should avoid over managing fire fighter activities at the station level which is called (blank)

A

Micromanaging

188
Q

The principle of span of control is simple. Do not have too many (blank)

A

Subordinates

189
Q

The number of people you can effectively supervise is usually referred to as the (blank)

A

Span of control

190
Q

Generally the number for Span of control is between (blank) with five being the optimal span.

A

3 to 7

191
Q

Assigning certain duties to subordinates is called (blank)

A

Delegation

192
Q

It is important that the delegation be mutually (blank) and that (blank) be provided along with the responsibilities

A

Understood

Authority

193
Q

(Blank) allows dividing or sharing the work and allowing subordinates to take on part of the supervisors work

A

Delegation

194
Q

Good supervisors take the heat from their supervisors without passing it down to (blank)

A

Subordinates

195
Q

(Blank) is an important empowerment tool and generally make subordinates feel better about their jobs

A

Delegation

196
Q

The number one initiative listed In the national fallen firefighters life safety initiatives declares that the fire service needs a (blank)

A

Cultural change

197
Q

It is the (blank) duty to lead subordinates through the ever revolving door of change

A

Company officer’s

198
Q

To lead subordinates through (blank) the company officer must educate himself, celebrate the past, and involve them in the process

A

Change

199
Q

The process of introducing change starts with an evaluation of

A

Why a change is considered necessary

200
Q

After evaluating why the change his considered necessary next the company officer should evaluate

A

How to change will affect the organization as a whole

201
Q

A (blank) is usually used to monitor all changes to policies so that the differences between the new and existing policies are found.

A

Focus group

202
Q

When the span of control is smaller, that is when supervisors have fewer people to supervise, we tend to see organizations with a narrower or (blank) structure

A

Taller

203
Q

Many organizations are eliminating positions at the (blank) management level

A

Middle

204
Q

Eliminating positions at the middle management level results in an organization that a appears (blank)

A

Flatter

205
Q

Reduced (blank) and improved (blank) our results of flat or organizations

A

Costs

Communications

206
Q

Thomas peters and Robert Waterman published (blank), it looked at some of America’s best run companies and found eight practices that were characteristics

A

In search of excellence

207
Q

The phrase (blank) means to keep the company organization simple

A

Simple form lien staff

208
Q

With a well developed organization that is lean and simple the next step is to develop an understanding of who is (blank) for the various functions

A

Responsible

209
Q

Discipline is usually considered to be synonymous with (blank)

A

Punishment

210
Q

(Blank) is the organizational and an individual responsibility to do the assigned job

A

Discipline

211
Q

Because of (blank) companies are expected to respond to emergencies and take action in accordance with the departments policies and procedures

A

Discipline

212
Q

Well discipline companies do both (blank) and (blank) to perform better during emergency activities

A

Pre-planning

Training

213
Q

A (blank) organization is where everyone is at an equal Level and the organization and everyone has the opportunity to communicate with all of the others, i.e. king Arthur

A

Circular

214
Q

Being responsible for one’s personal activities; in the organizational context, it includes being responsible for the actions of one subordinates

A

Accountability

215
Q

Body of law created by administrative agencies in the form of rules, regulations, orders, and court decisions.

A

Administrative law

216
Q

To Grant to another a part of the ones authority or power

A

Delegate

217
Q

The act of assigning duties to subordinates

A

Delegation

218
Q

system of rules and regulations

A

Discipline

219
Q

Characteristic of organizational structures denoting the relationship between supervisors and subordinates

A

Line authority

220
Q

Law usually found in a municipal code. in the United States these laws are Enforced locally in addition to state law and federal law

A

Local ordinance

221
Q

Being accountable for the actions and activities having a moral and perhaps legal obligation to carry out certain activities

A

Responsibility

222
Q

Organizational concept that refers to the interrupted series of steps or layers within an organization.

A

Scalar principal

223
Q

Organizational principle that addresses the number of personnel a supervisor can effectively manage.

A

Span of control

224
Q

Activities that support those providing emergency services.

A

Staff functions

225
Q

Organizational principal where by there is only one boss

A

Unity of command