1008psy Flashcards
(23 cards)
Define communication
process of making sense out of the world and sharing that sense with others through verbal and non-verbal communication
what are the 5 factors that influence the transmission of a message
- sender/receiver characteristics
- encoding/decoding processes
- noise
- feedback
- context
what are the 6 channels of NVC
- kinesics - body movement/appearance
- paralanguage - vocal but non-verbal
- face
- eyes
- touch
- proxemics - spatial messages
what are some factors influencing the listening ability for the sender
- speech rate
- speech delivery
- status
- credibility
- group memberships/stereotypes
what are some factors influencing the listening ability for the receiver
- capacity to understand
- motivations/needs
- gender
- fatigue
- past experiences
- prejudgement
what are some factors influencing the listening ability for the message
- wording
- significance
- complexity
what are some factors influencing the listening ability for the context
- background noise
- seating arrangements
- privacy
- type of relationship
what are attending skills (SOLERGPA)
Squarely Open position Lean slightly forward Eye contact Relaxed facial expression Gestures Proximity Avoid distractions
what are the following skills (DIME)
Door opener
Infrequent questions
Minimal encouragers
Empathetic silence
define self-disclosure
purposefully providing information about ones self to others
characteristics of self-disclosure
- small increments
- less to more personal
- reciprocal
- risk and trust
4 roles of self-disclosure
- self-concept - validation
- impression formation
- trust and acceptance
- attraction to friendship to intimacy
5 levels of self-disclosure
- cliched communication
- facts/bographical
- attitudes/personal
- personal feelings
- peak communication
12 principles of self-disclosure
- goal directedness
- proportion to goal
- respect
- ongoing quality of relationship
- balance
- timing
- relvence
- gradual disclosure
- reasonable risk
- impact
- shared context
- response
define aggressive
hostile/violent behaviour rowards another
define assertive
standing up for ourselves in interpersonally effective ways
4 part āIā message
- show feeling
- was caused feeling(behaviour)
- effect/consequence
- alternate behaviour
5 stages of the conversation process
- opening
- feedforward (preview major part of conversation)
- business
- feedback (reflection of what was spoken)
- closing
3 principles of maintaining interactions
- cooperation
- dialogue
- turn-taking
define constructive conflict
- increase understanding
- allows for expression
- clarifies values
- can lead to change
define destructive conflict.
- depletion of energy
- may intend to hurt/control
- issues may resurface
8 stages of conflict
- setting the stage
- define the issue
- identify goals
- identify the choices
- act on choices
- evaluate choices
- accept/reject the choice
- wrap it up
5 conflict management styles
- avoiding - both lose
- accommodating - lose/win
- competing - win/lose
- compromising - both win + lose
- collaborating - both win
