(Sales and Marketing Applications II 14%) Describe the capability of salesforce content

Question 1

Identify the main capabilities of Salesforce CRM Content

Answer 1

Content permissions, Library folders, Content Delivery, file Management, Content Libraries

Question 2

Explain the use of Content Delivery for sharing content with external parties

Answer 2

It can be tracked to see how often it has been previewed or downloaded, It allows conversion of documents such as PowerPoint or word files into an optimized web-based version. -only for salesforce classic, lightning email is similar to this

Question 3

Describe how libraries can be used in Salesforce Classic and Lightning Experience

Answer 3

Libraries are available in both Lightning Experience and Salesforce Classic. In Lightning Experience, you can further organize your library content with folders. You can create, rename, and delete library folders, and move library files into folders.

Question 4

Identify the permissions required for Salesforce CRM Content

Answer 4

users must be assigned library permissions before they can use libraries. All new organizations contain three library permissions: library administrator, author, and viewer.

Question 5

what is salesforce content?

Answer 5

Is a complete content management system and builds upon the simple file storage that is available in documents.

Question 6

What Gives Content Permissions

Answer 6

salesforce CRM Content feature license and profile permissions can be used to grant access

Question 7

Library folders

Answer 7

In Lightning Experience, folders and subfolders can be used to structure from files home.

Question 8

Content Delivery

Answer 8

can be created from a contact, lead or opportunity to share files with external parties. Can only be done in classic.

Question 9

File management

Answer 9

Various types of content, such as Powerpoint files, Google Docs, audio, video files can be uploaded, and the file versions can be tracked

Question 10

Content Libraries

Answer 10

Personal and shared libraries can be used to organize content. Library permissions can be defined

Question 11

lightning email

Answer 11

can be used to send salesforce files to external contacts as attachments. salesforce files and content deliveries permission must be enabled

Question 12

Content permissions

Answer 12

needed in order to grant access and preform actions on content

Question 13

library folders

Answer 13

folders and subfolders can be used to structure libraries from files home

Question 14

file management

Answer 14

various types of content like google docs etc. can be uploaded and tracked.

Question 15

content libraries

Answer 15

personal and shared libraries can be used to organize content

Question 16

what must you do in order to have access to files home

Answer 16

the files tab must be added to the content app.

Question 17

when can folders not be enabled?

Answer 17

if the library has more than 5,000 files.

Question 18

libraries can be created, updated, and managed from where?

Answer 18

files home

Question 19

what kind of libraries can be deleted?

Answer 19

empty ones

Question 20

wat happens if a lightning email is getting close to hitting it’s max of 2000 shares?

Answer 20

a public link or a public chatter post can be created to share the file

Question 21

do attachments that are sent in lightning experience expire?

Answer 21

not automatically, but can manually be expired

Question 22

central access point to preview content and all other information about the file

Answer 22

content detail page