section 1: the lifeguard and the law Flashcards
what are the essential traits and skills required to be an excellent lifeguard 5
maintaining a positive attitude being proffessional maintaining observation providing good supervision early intervention
attributes of a lifeguard 6
strong communicator excellent team player able to lead anticipate problems extremely observant quick thinker
accountability
taking responsibilites for all of your actions including when you are involved in an accident
what must lifeguards do according to the Health and Safety law
take reasonable care of their health and others
contribute to safety arrangements with employers
immediately report loss or damage of ppe
what must employers do according to the health and safety law
protect the health, safety and welfare of their employees at work, and public
provide good info, instruction, training and supervision
carry out risk assessment in the workplace, review it regularly
operators responsibility on health and safety at work act 1974/78
employers responsibility to employees
employers responsibility to the public
operators responsibility on the management of health and safety at work regulations 1999/2000
risk assessments H&S arrangements arrangements for serious and imminent danger contact with external services like EAP capabilities and training
operators responsibility on industry guidance
HSE publication, managing health and safety in pools
your responsibility on health and safety at work act
take resonable care of yourselves and anyone else effected by your actions
to follow and apply pool safety operating procedures
to cooperate with employer on health and safety matters and ongoing training
what is the corporate manslaughter and homicide act 2007
your role is to follow your training, adhere to the procedures set out by your employers and act responsibly when carrying out lifeguard duties
health and safety act 2008
follow training
undertake roles and responsibility seriously and in accordance with site procedures
equality act 2010
provides legal rights for people with disabilities in the areas of employment, education, access to goods, services, facilities including larger private cliubs and lang based transport services,
buying and renting land or property,
functions of public bodies
safeguarding vunerable groups act 2006 and protection of vunerable groups act 2007 and safeguarding vunerable groups order 2007
dbs check
follow procedures to protect harm from vunerable groups
management of h&s at work regulations 1999
employers set out
risk assessments
h&s arrangements such as consulting with you, operating procedures or emergency procedures, training
capability and training
lifeguards:
cooperate with employer by upholding arrangements to protect people
attend and follow the training provided
do not interfere with these arrangements
or any equipment you are provided with
to engage with employer if you feel more can be done toprotect the safety of everyone who uses or works in the facility
control of substances hazardous to health regulations 2002
requires employers to control from substances that are hazardous to health
registration, evaluation, authorisation and restriction of chemicals 2008
requires people who place chemicals on the market to understand and manage risks with their use. they in turn to also ensure that they provide a high level of protection of human health and the environment from the use of chemicals
first aid regulations 1981 / 1992
employer to conduct a first aid needs assessment
manual handling operations regulations 1992
follow training and may be required to set up heavy equipment and in extreme cases may have to land a casulty when perfoming an in water rescue
PPE regulations 1992
PPE be properly assessed, stored properly, has instructions
health and safety signs and signals regulations 1996
.
prohibiiton sign
red
warnign sign
yellow
mandatory sign
blue
emergency escape or first aid sign
green
electricity at work regulations 1989/91
employers in charge of electricity
cooperate with employer in line with regulations and to ensure all procedures and training i s upheld.
fire legislation act 2010
employer must carry out a fire safety risk assessment and implement and maintain a fire management plan.
managing h&s in pools
follow normal operating procedures in NOP and in emergency action plans (EAP)
safe supervision for teaching and coaching swimming
risk assessment, safety supervision
who are you working in a team with
receptionist, gym, pool, office members
what are the lifeguard colours
red and yellow
what must lifeguards never take
mobile phones, jewellery
how is the customer experience maintained
customer care policy customer care charter customer care training customer care rules key performance indicators
methods for obtaining and replying to customer feedback
customer emails or calls comment forms surveys focus groups social media platforms
methods for obtaining and replying to staff feedback
conversations meetings surveys focus groups organisational social media platforms appraisals interviews
how to prevent a misunderstanding
be approachable and smile
establish eye contact
be courteous, fair, but firm
give reasons for any guidance or instruction
do not display anger or use inappropriate language
dont try ot intimidate pool users
remian calm
customer perceptions of lifeguarding
they safeguard lives anticipate problems give peace of mind are professional communicate effectively and advise swimmers offer customer service centre representative are friendly
how to deal with a complaint
listen carefully, ask questions, be sympathetic, recap the issue, apologise, explain the action you are going to take, check that any promised action has been carried out, be polite, positive and professional
your role in a NOP
undestand and apply rules of training and procedure
communcate with pool users to ensure safety
understand and follow the communciation systems
follow oyur training
how to ensure swimmer safety
prevention through education prevention through supervision customer care controlling access preventing unauthorised access
what happens on an induction
basic health and safety employement info staffing arrangements NOP EAP facility operations
what is the PSOP
pool safety operating procedures. includes NOP and EAP
the NOP may include
pool details
potential risk
dealing with public
lifeguard duties
an EAP may include
overcrowding
disorderly behaviour
lighting failure
