Quiz Questions HR Flashcards
What are the 12Cs for team building?
- Clear expectations
- Context
- commitment
- competence
- charter
- control
- Collaboration
- communication
- creative innovation
- consequences
- coordination
- Cultural Change
David Pink defines motivation as “the desire to do things because they matter”. However, three elements must exist for intrinsic motivation to occur. What are they?
- Autonomy
- Mastery
- Purpose
Define the CRAFT formula for compliance.
C=R+A+FT
C=compliance standards of care
R=Recommendation
A=Acceptance
FT=Follow Through
The formula shows that veterinarians control three out of the four components of compliance.
Vet set the C, vet make the R, the clients responsibility is the A and staff provide the FT
Whether an individual is classified as an employee or an independent contractor is an important factor in determining the responsibilities of your practice under a variety of acts and regulations, and one of those is the Fair Labor and Standards Act. One test the FLSA may use in determining an employee from an independent contractor is called the Economic-Realities Test. The Economic Realities Test turns on whether the individual is economically dependent on the business for which it renders service.
What six factors are generally considered by the courts in applying the Economic-Realities Test under the FLSA?
The degree of control exercised by the practice over the individual’s work performance.
The extent of the relative investments by the practice and the individual in equipment and supplies used.
The individual’s opportunity for profit and loss through managerial skill.
The skill and initiative required by the work. Lower skill requirements weigh toward employee status.
The permanence of the relationship.
The extent to which the worker’s services are an integral part of the practice.
Emotional intelligence is often described by five levels of competence in which to focus personal improvement. What are those five levels?
Self-awareness Regulation Motivation Empathy Social skills
Veterinary staff ratio, veterinary production, team member production, and staff payroll percentage are 4 of the key factors involved in considering when to hire, what is the 5th key factor?
A. Percent of gross profit increase per quarter.
B. Liabilities as a percent of gross.
C. Apiary footage of building per DVM
D. Hospital work flow
D. Hospital work flow
_______refers to the degree to which the test actually measures what it claims to measure.
A.validity
B.Tenability
C.Reliability
A.Validity
A pre-adverse action letter should be used when?
A.When considering not hiring a candidate due to details revealed in a pre-employment background check.
B. To advise a candidate they will not be hired due to details revealed in the pre-employment background check.
C. To request further detail/clarification on the candidate from the background investigation company when considering not hiring a candidate due to details on the initial background check.
A. When considering not hiring a candidate due to details revealed in a pre-employment background check.
When it comes to enhancing employee productivity, which of the below answers is NOT one of the suggestions?
A. Engage and Empower.
B. Personal Focus
C. Accountability and Acceptance
D. Performance Standards
C. Accountability and Acceptance
When it comes to Individual development plans; what are the three main details that should be addressed?
A. Coaching, training, accountability
B. Coaching, training, career development
C.development, training, career management
C. Development, training, career management
On-board with EASE stands for Encourage, Align, Solve, and\_\_\_\_ A. Elevate B. End C.Endorse D.Embrace
B. End
A doctor is using 2 exam rooms simultaneously for appointments, what type of scheduling is this considered?
A. Ten Minute Flex
B. High Density
C.Concurrent
B.High Density
Regarding the practice client schedule;what is the definition of an emergency?
A. Where no doctor is immediately available and one must be pulled from another client.
B. When the patient is triaged and determined to take priority over other patients.
C. Where the client arrives without an appointment for a legitimate patient concern.
A. Where no doctor is immediately available and one must be pulled from another client.
What are the federal retention laws for applicant documents such as resumes and employment applications?
One year from filling the position, unless you suspect applicant is over 40 years of age, then it is recommended to keep records 2 years.
List the four elements necessary to hold working interviews.
Must be on payroll
Must be eligible to work in U.S.
Must be paid at least minimum wage.
Must be covered under workers compensation
FIT is how a candidate will complement the culture, and POTENTIAL is the measure of growth the new hire would be expected to experience. Define IMPACT
IMPACT-is the measure of results the candidate has achieved in the past and is likely to achieve in the future.
As it relates to interviewing candidates, what are the benefits of the use of a rating scale?
A rating scale can help helpful when hiring because it is challenging to compare candidates equally and consistently, especially if there are multiple members of the management team interviewing candidates for the same position.
Information revealed in the background checks can be helpful with hiring decisions and should be conducted on all candidates who make it to the final hiring pool to choose from. True or False
False- background checks should only be made after a contingent employment offer has been made.
What is a reasonable budget to spend on training annually?
1-2%
New employees must have immediate knowledge of what 5 safety details?
Location of the first aid kit, eye wash station Location of PPE Location of all mandatory posters Location of the hospital safety manual Copies of all application OSHA
List the 3 common reasons a staff member leaves a practice
Lack of positive feedback
Lack of training
Failure of management to include them in the larger strategic vision of the practice
Name 4 elements of enhancing employee productivity.
Shares Purpose Tools to do the job Standard operating procedures Performance standards Engage and empower Recognize and reward Physical fitness Personal focus Team focus
The___and___of the practice help define the core competencies that should be expected of employees.
Mission and Values
Why are core competencies important in staff development?
Because they can be tiered to beginner, intermediate and expert and because they can be considered in terms of reward based compensation.
Name at least 4 of the 10 elements that should be considered in virtual team training.
Put your training on a diet Gain attention from the start Establish relevance Present I formation with a twist Ask compelling questions Conduct realistic demonstration Provoke discussion Employ interactive activities End with a bang Prepare prepare prepare
In the 70/20/10 learning and development model; define the element involved.
70% of learning within an organization should come from on the job training g
20% from coaching and mentoring
10% courses, Lea tires and formal training
An effective appointment system should have what two goals?
To eliminate client wait time
To maximize the efficiency of the doctors, the support staff and the facility by minimizing downtime between clients or patients.
In the example of dense scheduling in practice made perfect list the breakdown of the three 5 min sections for a 15 min annual wellness appointment.
The first 5 min is the technician check I period for patient history and vitals.
The doctor is present for the next five min to perform physical exam, answer questions
In the remaining five min the technician and/or doctor may collect lab samples, fill prescriptions or vaccinate
What are three ways to try to avoid appointment problems with clients?
Appointment cards should always be given when appointments are made in the clinic
Proper hospital protocols that prepare the team for I expected appointment challenges
Advance reminders within 24 hours of the appointment
Name five of the nine details to consider regarding appointment scheduling criteria making appointment schedules.
The number of doctors available during any particular period.
The relative efficiency of the doctor
The time allotted to each appointment
The number of patients presented by each client
The___is responsible for the efficiency, function and flow of the practice
Manager
What does SMART stand for
Specific-define the task
Measurable-how is the task going to be measured in terms of progress and completion
Agreed- both parties agree on the importance of the task and how the results will be achieved.
Realistic-the task being delegated and the goals being sought are realistic with the time constraints that are in place.
Time bound- how and when will the results be expected
In regards to identifying your practices “trade area”, there are two common calculations: Radius Rings, and Drive Times. Which calculation is considered the best?
Drive times
Using drive times to estimate the potential trade area’s boundary takes into account factors that the radius ring does not.
True or False- staff meetings are a good way to create team bonding and introduce new policies or products, but they rarely show a financial return on investment.
False- well done staff meetings raise practice benchmarks, thereby providing for total quality management, increase profits and improved compliance with staff recommendations and client acceptance.
