Notifications

Question 1

Which of the following are sections in a notification record? More than one response may be correct.
A. How to send
B. When to send
C. Why to send
D. Who will receive
E. What to send

Answer 1

B. When to send
D. Who will receive
E. What to send

Question 2

True or False? Adding a user to a notification’s Who will receive section means the user will receive the notification.

Answer 2

False

Users can manage their notification preferences including disabling notifications.

Question 3

Which of the following are ways to specify a notification recipient? More than one response may be correct.
A. Hard-coded email address
B. Select a ServiceNow user
C. Select a ServiceNow Group
D. Pass the recipient in parm2
E. Send to the event creator

Answer 3

A. Hard-coded email address
B. Select a ServiceNow user
C. Select a ServiceNow Group
D. Pass the recipient in parm2
E. Send to the event creator

Question 4

What one of the following is the correct syntax for adding dynamic content to a notification's HTML message field?
A. {current.short_description}
B. $current.short_description
C. ${current.short_description}
D. {short_description}
E. ${short_description}

Answer 4

E. ${short_description}

Question 5

When can notifications be sent? More than one response may be correct.
A. Record is updated
B. Workflow Notification activity
C. The user has settings configured to receive notifications
D. Record is inserted
E. A user right-clicks a record and selects the Send notification menu item

Answer 5

A. Record is updated
B. Workflow Notification activity
C. The user has settings configured to receive notifications
D. Record is inserted

Question 6

Which of the following are Notification preferences that users can manage? More than one response may be correct.
A. Enable/disable notifications
B. Add a new channel (email address, mobile device for push notifications, SMS, voice)
C. Disable receipt of specific notifications
D. Subscribe to subscribable notifications to receive notifications the user would not ordinarily receive
E. Apply a schedule to a notification

Answer 6

A. Enable/disable notifications
B. Add a new channel (email address, mobile device for push notifications, SMS, voice)
C. Disable receipt of specific notifications
D. Subscribe to subscribable notifications to receive notifications the user would not ordinarily receive
E. Apply a schedule to a notification

Question 7

Notification Email Scripts print Notification message content from a server-side script. Which of the following objects are available to Notification Email Scripts? More than one response may be correct.
A. current
B. schedule
C. template
D. email
E. event

Answer 7

A. current
C. template
D. email
E. event

Question 8

Which one of the following best describes an inbound email action?
A. Defines which actions ServiceNow takes in response to incoming email

B. Cannot manage emails from unknown users

C. Requires a human to determine which record matches the incoming email

D. Can only handle replies to notifications sent from ServiceNow

E. Can only work if a matching outbound message is found

Answer 8

A. Defines which actions ServiceNow takes in response to incoming email

Question 9

Which of the following are strategies for testing Notifications? More than one response may be correct.
A. Preview the Notification
B. System Log > Emails
C. System Mailboxes > Outbound
D. Send a notification to your Inbox to see if you receive it
E. Send notifications to a test address using the Send all email to this test email address email property

Answer 9

A. Preview the Notification
B. System Log > Emails
C. System Mailboxes > Outbound
D. Send a notification to your Inbox to see if you receive it
E. Send notifications to a test address using the Send all email to this test email address email property