10.4 Citizens Complaint Quiz 1 (Ward)

Question 1

The requirement that each department or agency which employs Peace Officers establish a procedure to investigate citizens complaints in contained in the _______ _________.
a) Vehicle Code
b) Government Code
c) Penal Code
d) None are correct

Answer 1

c) Penal Code

Question 2

At the conclusion of all complaint investigations, a _________shall be sent to the complainant.
A) Closing Correspondence
B) Nothing will be done
C) Closing correspondence with a copy of the complaint
D) Copy of the complaint

Answer 2

A) Closing Correspondence

Question 3

Whenever an employee of this department learns another agency is conducting an investigation involving CHP personnel, he/ she shall immediately notify his/ her ____________.
A) Chief
B) Commander
C) Commissioner
D) All of the above

Answer 3

B) Commander

Question 4

Civil Rights violations are identified in Federal statutes and are _______ in nature.
A) Criminal
B) Civil
C) Non-criminal
D) All of the above

Answer 4

A) Criminal

Question 5

The decision to consent to an interview with an outside investigator regarding a civil rights investigation shall be at the sole discretion of the ________.
A) Chief
B) Commander
C) Lieutenant
D) Sergeant
E) Employee

Answer 5

E) Employee

Question 6

If an interview with a department employee regarding a civil rights violation is held state time, a departmental ________ shall be present.
A) Supervisor
B) Attorney
C) Area Representative
D) None of the above

Answer 6

A) Supervisor

Question 7

To preserve the accuracy of the statements, all interviews conducted on state time shall be tape-recorded?
A) True
B) False

Answer 7

A) True

Question 8

A Commander may release a complaint investigation file to the Attorney General when the AG is defending the department or its employees.
A) True
B) False

Answer 8

A) True

Question 9

A complaint which is totally and completely without merit, or which is filed for the sole purpose of harassing an employee is considered a _________ complaint.
A) Departmental
B) Unintentional
C) Frivolous
D) All of the above

Answer 9

C) Frivolous

Question 10

A complaint alleging physical contact, excessive force, and/ or criminal, racial, sexual or immoral conduct is a _________complaint.
A) Category I
B) Category II
C) Category II
D) None of the above

Answer 10

A) Category I

Question 11

Regardless of the findings of a complaint, the overall classification of the complaint will be based upon the _______ made during any stage of the investigation.
A) Highest category allegation
B) Lowest category allegation
C) On the combination of the allegations
D) All of the above

Answer 11

A) Highest category allegation

Question 12

Complaints alleging verbal misconduct, non-verbal misconduct not involving actual physical contact, and/ or complaints regarding matters not related to an employee’s conduct are ______ complaints.
A) Category I
B) Category II
C) Category III
D) Category IV

Answer 12

B) Category II

Question 13

A complaint where the allegation includes a Department operation, policy or procedures claim is categorized as a _________ complaint.
A) Category I
B) Category II
C) Other
D) None of the above

Answer 13

C) Other

Question 14

Complaints arising from an employee’s off-duty conduct or actions should be limited and shall be restricted to instances where a clear connection or nexus to employment exists.
A) True
B) False

Answer 14

A) True

Question 15

Upon initial receipt of a complaint against an officer, the complainant must be provided a ________.
A) CHP 240 A
B) CHP 240 B
C) CHP 240 C
D) CHP 241 C

Answer 15

B) CHP 240 B

Question 16

The person in charge of an internal investigation must be of at least ________ than the involved employee.
A) Equal rank
B) One rank higher
C) Both A and B
D) None of the above

Answer 16

B) One rank higher

Question 17

An employee’s ___________ shall be examined in order to determine the existence of previous complaints which would be relevant to the current investigation.
A) Complaint history
B) Personal folder
C) Medical history
D) None of the above

Answer 17

A) Complaint history

Question 18

The complaint log shall be maintained in a location which ensures its Confidentiality.
A) True
B) False

Answer 18

A) True

Question 19

A control number shall be assigned by the investigating command to all complaints documented in the Category I, Category II or Other formats.
A) True
B) False

Answer 19

A) True

Question 20

All sustained criminal allegations shall be referred to the respective _____ for review.
A) Prosecuting District Attorney’s Office
B) Prosecuting Attorney Generals Office
C) Public defenders Office
D) all of the above

Answer 20

A) Prosecuting District Attorney’s Office

Question 21

What are the five complaint filings?
A) Sustained, Undetermined, No Finding, Departmental and Exonerated
B) Sustained, Unintentional Error, Undetermined/ No Finding, Departmental
C) Sustained, Unintentional Error, Undetermined/ No Finding, Departmental and Exonerated.

Answer 21

C) Sustained, Unintentional Error, Undetermined/ No Finding, Departmental and Exonerated

Question 22

Allegation findings shall be based on a preponderance of evidence adequate to lead a reasonable and prudent person to reach the same conclusion
A) True
B) False

Answer 22

A) True

Question 23

The act or omission did occur and was improper defines a __________ finding.
A) Sustained
B) Exonerated
C) Departmental
D) Other

Answer 23

A) Sustained

Question 24

When the employee did not commit the alleged act or omission or did commit the act and it was deemed proper or within Departmental policy defines a _______finding.
A) Sustained
B) Exonerated
C) Departmental
D) Other

Answer 24

B) Exonerated

Question 25

When the investigation indicates the complaint is against Departmental policy or procedure and the employee’s action was in compliance with policies or procedures defines a ________ finding. A) Sustained B) Exonerated C) Departmental D) Other

Answer 25

C) Departmental

Question 26

When the employee made an honest mistake, but the act or omission did occur in the performance of his/ her duties a _______ finding shall be filed. A) Unintentional Error B) Undetermined/ No finding C) Departmental D) Other

Answer 26

A) Unintentional Error

Question 27

When the investigation cannot establish that sufficient evidence exists a _______ shall be filed. A) Unintentional Error B) Undetermined/ No Finding C) Departmental D) Other

Answer 27

B) Undetermined/ No Finding

Question 28

After reviewing the complaint investigation, the involved employee and the reviewing supervisor shall complete the employee’s discussion and review section of the original or the Area’s copy of the CHP 240. A) True B) False

Answer 28

A) True

Question 29

If the employee refuses to sign, the supervisor shall indicate __________ on the CHP 240 A) Refused to sign B) No entry made C) Have another supervisor sign D) Have another supervisor sign and write refused to sign

Answer 29

A) Refused to sign

Question 30

If the employee is not satisfied with the investigation, he/ she should be advised of the right to submit a a written response within _____ days in accordance with Government Code Section 3306. A) 15 B) 5 C) 10 D) 30

Answer 30

D) 30

Question 31

Closing Correspondence is required in all cases and shall be sent within _____ of the investigation being approved. A) 10 days B) 20 days C) 30 days D) 60 days

Answer 31

C) 30 days

Question 32

When Federal or State elected officials are the third party and write the investigating command directly, closing correspondence may be prepared by the command in coordination with the Office of Dignitary Protection A) True B) False

Answer 32

B) False

Question 33

When an employee transfers, all complaint files shall be ______ to the new command. A) Destroyed B) Sent to BIA C) Transferred D) None of the above

Answer 33

C) Transferred

Question 34

An original investigation ______ be altered. Changes will be made by ______ and referred to the appropriate sections of the original copies. A) Shall not/ Memorandum B) Shall/ Memorandum C) Shall not/ Letter D) Shall/ Letter

Answer 34

B) Shall not/ Memorandum

Question 35

Category I, Category II and “Other” complaints shall be destroyed after _____years. A) One B) Five C) Eight D) Ten

Answer 35

B) Five