in effective communication, who the information is communicated to
Which of the following is not part of effective communication?
- the sender
- the receiver
- the advertisement
Choosing target markets and studying their needs and decision-making process can make _____ more effective
Choosing target markets and studying their needs and decision-making process can make promotion more effective
in effective communication, the way the info will be transmitted to the receiver
Describe the components of effective communication.
- communication begins with a person or organization (sender) that has info to communicate to another person or organization (receiver)
- the sender chooses the way (communication channel) the info will be transmitted to the receiver
- before sending the message, the sender decides the form in which the info will be sent - text, spoken words, pictures, etc
- the info is prepared (encoding)
- the info is received by receiver and interprets it for understanding (decoding)
- to be sure that the communication achieved the desired result, the sender needs to have a response from the receiver (feedback)
- if the receiver understood the info and responds in a way the sender wanted, communication was effective
- if the receiver does not respond or acts in an unexpected way, communication failed
in promotion, the business is the _____ and the consumer is the _____
in promotion, the business is the sender and the consumer is the receiver
What are the 2 types promotion?
- personalized promotion
- mass promotion
_____ merchandising allows a retailer to use visual signals to replace a salesperson for info
What is promotion used for?
to influence knowledge, beliefs, and actions about products, services or ideas
merchandising that uses visual signals to communicate in a retail setting
non paid promotional communication presented by the media rather than by the business or organization that is being promoted
What is the most well known type of personalized promotion?
a set of promotional activities designed to generate sales in the retail setting
Describe mass personalization.
- begins with promotion thru mass media like newspapers, mass mailings, or internet
- prospective customers see the advertisement and become interested in the product or service
- the company then provides an easy to use method for the consumer to gather more personalized info
- a customer who views an internet ad or uses a search engine to gather info can then be encouraged to complete an online survey
- these questions provide the business with more specific info about the consumer including their interests and needs
- after the survey is submitted, the consumer is taken to a more specific website tailored to their profile or they are sent an email with specific info
the exchange of information so there is common understanding by all participants
- is directed to many people at the same time
- promotional message is not individualized
- is less expensive
communicates directly with each customer using information tailored to that person
direct, individualized communication with prospective customers to assess their needs and assist them in satisfying those needs with appropriate products and services
What are common promotional channels?
- advertising media
- the internet
communicates with many people at the same time with a common message
the most effective but also most effective type of promotion is
- personal selling
- public relations
- set up by retailers to exhibit a product at the point of sale
- sometimes placed at the front of stores to entice customers into the store
- sometimes sale items are desplayed at the back of the store to make customers pass other merchandise to increase impulse purchasing
in effective communication, the receiver obtains the info from the channel and interprets it for understanding
a business needs to provide information to ____ in order to persuade them to make a purchase
a business needs to provide information to consumers in order to persuade them to make a purchase
in effective communication, preparing the info to be communicated
any form of communication used to inform, persuade, or remind
in effective communication, communication begins with this person or organization
includes activities and materials designed to reinforce a company's brand and image; it is also a direct incentive to take an action likely to immediately increase sales of a product or service
ongoing program of non paid and paid communications; it is planned to favorably influence public opinion about an organization, marketing effort, idea or issue
which promotion is the most effective form of marketing communication?
who uses promotion?
What are some examples of visual merchandising?
- shelf labels
Which promotion type is the most expensive?
How does identifying a target market improve promotion communications?
- it makes promotion more effective
- communication can be very specific to the needs of that group using media that are familiar to and trusted by those consumers
- the business then will understand where teh customers are in the decision making process
- business will tailor promotional messages
- the early messages get attention and give simple info about the product or service and the needs it satisfies
- later promotions can compare the product to competing brands - they can point out advantages that are important to the target market
- when customers purchase the product, promotions can switch to providing reinforcement of their decision and offering after sale services
_____ is an important form of communication
any paid form of communication through mass media directed at identified consumers to provide information and influence
- usually done face to face with each customer
- customer visits the business to meet with a salesperson or the salesperson goes to the home or business of the customer
- can be completed using telephone calls or live audio and video internet connections
- often used for complex and expensive products and services
What are the most common advertising media?
- mass mailings
- outdoor displays
in effective communication, a response from the receiver to the sender