W10 - coaching in organisations

Question 1

Coaching compared to counselling

Answer 1

• Coaching is distinguished from other forms of training and development by a central focus on action planning to achieve client goals.
• It is a structured process for personal or professional development.
• counselling relationship focuses on revisiting past issues (resolving problems or difficulties that may be effecting individual or group functioning)
• a coaching relationship identifies strategies (based on specific goals) to help an individual or group to achieve its future potential.

Question 2

A coach assists individuals and groups to

Answer 2

• articulate the primary goal/s they wish to achieve
• identify existing strengths and resources in pursuit of the goal/s
• recognise key areas for further development
• formulate an action plan to develop in these areas
• undertake practical activities to develop the necessary knowledge and skills
• engage in regular reflection and evaluation to monitor progress towards the goal/s
• celebrate goal achievement and set new goals

Question 3

Team coaching

Answer 3

Participants are members of an existing group working towards a mutually accountable group goal. This can include sporting teams and work groups in organisational contexts

Question 4

Group coaching

Answer 4

Participants are working towards their own individual goals in a shared space. For example, a group of individuals may come together over a shared interest in life coaching, career transition, or managing a business.

Question 5

Action learning groups

Answer 5

One form of group coaching in the organisational context is an action learning group, in which leaders from different areas of the organisation come together to work on their own individual projects. In this instance, the group coach facilitates:

a) processes that develop each member’s project skills
b) conversations that allow members to share practical information and peer support with each other, and
c) processes that help the individuals, and the group as a whole, to keep on track.

Question 6

Differences between group coaching and group facilitation

Answer 6

• facilitator remains process focussed and does not get involved with the content of the group
• a group coach is expected to be more active in the process and the content, to facilitate the group’s achievement of its stated outcomes
• group coaches possess additional content expertise on top of design and facilitation expertise

Question 7

Goal creation: pre-determined vs. group-generated

Answer 7

• group facilitator will usually work towards a goal that has already been set by the organisation
• in group coaching a group coach will often facilitate goal-setting processes that enable a group to determine its own goals and outcomes

Question 8

Check in and check out in group coaching

Answer 8

• A check in involves updates on skills practice, or other actions, undertaken since the last session, and explores any related insights or learnings.
• A check out process involves committing to actions to be undertaken before the next coaching session.
• > Each subsequent coaching session will thus begin by reviewing and evaluating those actions

Question 9

GROW model

Answer 9

Goal
Reality
Options
Way forward

Question 10

Goal - GROW model

Answer 10

• coachee is asked to clarify what they want to achieve from the session
• establishes the focus of the coaching session
  example q’s
  -> what do you hope yo achieve this session?
  -> what is important to you?
  -> how would you prefer things to be?

Question 11

Reality - GROW model

Answer 11

• explores the current reality in relation to the goal
• examines how the current situation may be impacting on the goal
  example q’s
  -> what is happening right now?
  -> what have you tried so far?
  -> what have been the outcomes?
  -> what has got in the way?

Question 11

Reality - GROW model

Answer 11

• explores the current reality in relation to the goal
• examines how the current situation may be impacting on the goal
  example q’s
  -> what is happening right now?
  -> what have you tried so far?
  -> what have been the outcomes?
  -> what has got in the way?

Question 12

Options - GROW model

Answer 12

• generates and explores available options
• encourages solution focused thinking and brainstorming
  example q’s
  -> what possible options exist?
  -> what has worked for you in similar situations in the past?
  -> what haven’t you tried yet that could work?
  -> think of someone you admire - what would they do?

Question 13

Way forward - GROW model

Answer 13

• decide next steps
• develops an action plan and builds motivation to try new actions
  examples q’s
  -> what is the most important thing to do next?
  -> what might get in the way?
  -> how might you respond to that?
  -> who will be able to support you?

Question 14

GROUP model

Answer 14

Goal
Reality
Options
Understand others
Perform

Question 15

Understand others - GROUP model

Answer 15

• group members observe and notice their internal responses to what is being said and make meaning of what they hear and their internal responses
• the group connects to an emerging best future
  example q’s
  -> what is each members views on best options?
  -> what do members understand about each others views?
  -> what comes to mind for individuals as they listen to others views?
  -> can members integrate broader group perspectives?

Question 16

Perform - GROUP model

Answer 16

• assist the group to determine next steps
• explore and test out best options
• develop individual and group actions plans
• build motivation and accountability
  example q’s
  -> what is the most important thing to do next?
  -> what might get in the way?
  -> how might you respond to that?
  -> who will be able to support you?