Brooktrout Flashcards
A customer signed up for a T38Fax.com trial and would like to know how to set it up for use with their SR-140.
In the field below, paste the link to the KB article that provides the necessary steps.
https://support.faxmaker.gfi.com/hc/en-us/articles/360015135940-Configuring-Brooktrout-SR140-for-Use-With-T38Fax-com
A customer asks:
We are trying out a new SIP provider and need assistance to configure that and if it’s possible to have both with our SR140.
Which of the following statements correctly answers the question?
Additional providers can be added in the Brooktrout Configuration Tool
Only one SIP provider can be used with the Brooktrout SR140 device
Additional providers can be added in the FaxMaker’s device configuration
Additional providers can be added in the Brooktrout Configuration Tool
A customer has the following request:
We are making changes to the NIC card on the server to a 10GB NIC and I want to make sure that we don’t run into any issues with the license for this Brooktrout SR140.
In the field below, paste the URL to the KB article that you would share with the customer so he can verify if the licensing is correct.
https://support.faxmaker.gfi.com/hc/en-us/articles/360015132840-Verifying-the-FaxMaker-and-Brooktrout-SR140-Licensing
A customer was facing handshaking failures with their fax transmissions. The agent who contacted them took the following notes:
The Handshaking failure error was due to an incorrect configuration of the card.
performed the steps from the How to use the Dialogic Brooktrout TR1034 diagnostic tool article in order to have detailed logs about the failure.
When the test was done, the fax was received successfully.
Next step is to update FaxMaker configuration with the setting used for the diagnostic.
Which of the following statements describes the main points of action to transfer the correct configuration?
Copy the files btcall.cfg and callctrl.cfg from the FDTool folder to the FaxMaker Brooktrout configuration folder, and confirm the correct configuration for the max number of DID digits.
Copy all the files located in the FDTool configuration folder to the FaxMaker Brooktrout configuration folder, and confirm the correct configuration for the max number of DID digits.
Copy the files btcall.cfg and callctrl.cfg from the FaxMaker Brooktrout configuration folder to the FDTool folder, and confirm the correct configuration for the max number of DID digits.
Copy all the files located in the FaxMaker Brooktrout configuration folder to the FDTool configuration folder, and confirm the correct configuration for the max number of DID digits.
Copy the files btcall.cfg and callctrl.cfg from the FDTool folder to the FaxMaker Brooktrout configuration folder, and confirm the correct configuration for the max number of DID digits.
A customer reports the following situation:
We have identified a number (123-456-7890) that we get failures when we fax with GFI, but we can fax to it from a fax machine with no issue. When we call the number, we hear a pulse, not a tone like you would expect. I am assuming this is part of the problem. Could it be that we need to increase the time that FaxMaker or the Brooktrout waits? Other numbers work as expected.
Which of the following options offers a viable solution to the issue?
Extend the CED_timeout value in the file btcall.cfg from its default of 4000 to 8000.
In the file btcall.cfg, extend the CED_timeout value from its default of 400 to 8000.
Extend the CED_timeout value in the file btcall.cfg from its default of 400 to 800.
In the file bt_call.cfg, extend the CED_timeout value from its default of 4000 to 8000.
Extend the CED_timeout value in the file btcall.cfg from its default of 4000 to 8000.
A customer opened a ticket because some fax transmissions are failing when using their Brooktrout SR140.
According to the attached log fragment (ws-error.png), what should be the next step to address the issue?
Ensure that both sides of the call support and are set to use identical protocols.
Set the SR140 to use G.711 as the preferred protocol.
Set the SR140 to use T.38 as the preferred protocol.
Perform a Wireshark capture.
Ensure that both sides of the call support and are set to use identical protocols.
A customer reports the following issue:
I’ve completed the upgrade and relicensed the Brooktrout SR140. Unfortunately, the lines are not showing as initialized since the update. I need assistance as we are currently down.
Identify all valid troubleshooting options regarding the customer situation.
Check if the Brooktrout license was correctly applied.
Check if the FaxMaker license was correctly applied.
Ensure the Boston service start mode is set to Automatic.
Ensure the Boston service start mode is set to Manual.
Remove and reinstall the Brooktrout drivers for the SR140.
Uninstall and perform a clean reinstall of FaxMaker.
Check if the Brooktrout license was correctly applied.
Ensure the Boston service start mode is set to Automatic.
Remove and reinstall the Brooktrout drivers for the SR140.
Customer:
Receiving error “Boston service is not installed”.
How can the customer fix this issue?
Run the Brooktrout Configuration Tool as an administrator
Remove and reinstall the Brooktrout drivers and services
Configure the Boston Host service to start automatically
Run the Brooktrout Configuration Tool as an administrator
A customer reports a problem with their SR140 license:
The evaluation license was extended and still doesn’t reflect on the key.
The agent who contacted the customer took these notes:
Called the customer
Their previous trial license expired
The sales team provided them a new trial license for sr140
The “new” SR140 trial key does not work, saying it’s already activated
Select all the correct statements regarding the customer context.
A license for the SR140 trial period can be activated using the file fdtool.dlk from the Fax Diagnostics Tool.
The file must be copied to the folder “C:\Program Files (x86)\GFI\FaxMaker\brooktrout\TR1034\Boston\Bin”
The file must be copied to the folder “C:\Program Files (x86)\GFI_FaxMaker\brooktrout\TR1034\Boston\Bin”
A license for the SR140 trial period can be activated using the file fdtool.lic from the Fax Diagnostics Tool.
A license for the SR140 trial period can be activated using the file fdtool.dlk from the Fax Diagnostics Tool.
The file must be copied to the folder “C:\Program Files (x86)\GFI\FaxMaker\brooktrout\TR1034\Boston\Bin”
Customer:
After a Windows Server update, the Brookout Services do not start anymore. The Windows event log says “no operational channels, unable to start”. This means that GFI FaxMaker will no longer start either.
L1 Agent (public note):
Dear Customer, please take the following steps:
In a Command window (cmd), navigate to where bostsrv.exe is located. (The default path is C:\Program Files (x86)\GFI\FaxMaker\brooktrout\TR1034\Boston\Bin)
Type bostsrv -remove
Press Enter. The program will report that the service is removed.
Open the Dialogic Brooktrout configuration tool.
Review the settings and click the Apply button.
The boston service should now start without problems.
Customer:
I have carried out your instructions.
Unfortunately, the brooktrout service does not start and reports the following error message:
Mon Sep 21 08:37:32 2020: A required boston host service (C:\Windows\SysWOW64\bostsrv.exe) is missing. Please ensure that
Mon Sep 21 08:37:32 2020: Brooktrout software installation was completed successfully.
Mon Sep 21 08:37:32 2020: If the installation was successful and this error persists,
Mon Sep 21 08:37:32 2020: please consult the documentation for possible repair options
Mon Sep 21 08:37:32 2020: that may be available for the Brooktrout System Software installation.
Mon Sep 21 08:37:32 2020: Cannot continue with the initialization.
Mon Sep 21 08:37:32 2020: Reason: Failed to install the boston host service.
A dialogic diva BRI-2 PCIe v2 is installed on the server. Do you need anything about it?
L1 Agent (internal note):
I had a remote session with the customer:
fax device dialogic diva bri-2
Unable to start boston service - Code 31 error
The issue started when they installed the windows updates of their server
Reinstalled brooktrout drivers - same issue
Checked the driver version of dialogic diva, 8.3
Downloaded the latest version 8.5.10 - http://www.dialogic.com/download/p/w2k/divafor/3/dsr_8_5_10/amd64/111-537/download.htm
We’re having the same issue even after updating the drivers
I found out that the customer is using ISDN/CAPI
https://support.faxmaker.gfi.com/hc/en-us/articles/360018573660-Receiving-Error-Brooktrout-Service-will-not-Start-When-not-Using-a-Dialogic-Diva-Fax-Device
A customer reports that their FaxMaker server is not working after restarting.
Also, the lines that are used with their Brooktrout devices are not shown in the FaxMaker monitor.
Which of the following actions should be taken to fix the problem?
The startup type of both FaxMaker and Brooktrout Boston services must be set to Automatic.
The startup type of both FaxMaker and Brooktrout Boston services must be set to Manual.
The startup type of FaxMaker services must be Automatic, whereas Brooktrout Boston’s must be Manual.
The startup type of both FaxMaker and Brooktrout Boston services must be set to Automatic.
A customer has raised the following support ticket:
Customer
We upgraded to the latest version of faxmaker 20.2 build 20190926. and now all our lines when set to receive get a initialization error 23 and won’t receive faxes.
Agent internal note
I did a remote session with the customer, during which:
- FaxMaker and Brooktrout settings were checked;
- It was noticed that the Brooktrout drivers are either corrupt or outdated.
Which KB article will you use to diagnose and resolve this issue as the next step?
Uninstalling and Reinstalling the Brooktrout Drivers
A customer has raised the following support ticket:
I attempted to use the documentation to migrate our Faxmaker software to a new Windows 2019 server.
I think that I have got most of this working. The only thing that I still need assistance with is the BrookTrout license.
It is showing the license, but the status says “Wrong Host”.
Which KB article will you suggest to the customer for resolving this issue?
https://support.faxmaker.gfi.com/hc/en-us/articles/360015153239-Error-wrong-host-when-viewing-the-Dialogic-Brooktrout-License-Manager
A customer has raised the following support ticket:
Customer:
Could you confirm if faxmaker 20 is compatible with CUCM (Cisco Unified Communication Manager) v12.5?
In few weeks, I’ll procede to the upgrade of our CUCM to v12.5 and I would like to check with you if there is any issue with this CUCM version and our SR140.
Which KB article will you provide to the customer for this ticket as the solution?
https://support.faxmaker.gfi.com/hc/en-us/articles/360016336819-Compatibility-of-FaxMaker-System-with-PBX-Call-Management-Systems-
Customer:
Lines 2 and 3 fail to initialize after installation and migration. Trial keys were installed during testing but when the valid keys were implemented I am only able to get the first 2 lines to initialize. Both the Brooktrout and Faxmaker license keys have 4 channels/lines listed. I rehosted the Brooktrout license without issue but I can only get 2 lines to initialize within GFI Faxmaker. This issue occurred before and it was recommended I check the number of channels listed in the callctrl file. I did so and found 4 channels listed. The Faxmaker license also has 4 lines listed as I stated above. L1 Agent (public note):
Dear customer, please check the line settings for line 2 & 3 and see if they are configured properly as per the line 1 or 4.
Goto GFI FaxMaker Configuration > Lines / Devices > Properties > Select Line 2 > Properties:
- Please ensure that Card type under Device tab is selected as Brooktrout SR140 and line capabilities and line options are selected as per the Line 1 or 4 settings.
Customer:
When implementing the new environment and adding the new lines, I copied Line 0 for the creation of lines 1, 2 and 3. The configuration of all 4 lines are the same and the Card type for all 4 is set to Brooktrout SR140. There are 4 lines, 0, 1, 2 and 3 with the last 2 lines failing to initialize, 2 and 3 (see attachment: lines-2-3-failed-initialize.png).
Identify the next valid steps for troubleshooting the issue:
Verify the key is correct in the Brooktrout License Manager
Ensure the Boston Host service’s start mode is set to Manual
Check if the Brooktrout drivers have been correctly updated
Check the settings integrity in the Brooktrout Configuration
Verify the key is correct in the Brooktrout License Manager
Check if the Brooktrout drivers have been correctly updated
Check the settings integrity in the Brooktrout Configuration
