Chapter 3: Listening Flashcards
Name some key elements to effective listening
Hearing, Understanding, Remembering, Interpret, Evaluating, Response
What are some barriers to good listening?
superior beliefs, noise, listening defensively, personal interest, biases of others.
How can you improve effective listening?
Block noise, set goals (as in making good questions), Enjoy their speech, suspend personal judgment, take effective notes.
What is a communication climate?
Psychological and emotional tone that develops as communicators interacts with one another.
What are the different types of listening (4 of them)
Empathetic, Appreciative, Content, and critical
Dialogue is…
when communicators invite each other to discuss, everyone is encouraged to express their ideas.
Monologue is…
When a communicator is only interested in voicing their own ideas.
Mindlessness is
when you view something as trivial or unimportant.
Content Listening
when you listen to gather information and to listen to speakers’ main points.
Critical Listening
Evaluate the speaker’s credibility and you evaluate their ideas and credibility.
