AWS Support Plans

Question 1

What does the AWS Basic Support Plan have access to?

Answer 1

The Basic Support Plan is free and has access to billing support cases as well as service limit increase requests.

Question 2

What does the AWS Developer Support Plan have access to?

Answer 2

The Developer Support Plan costs $29/mo and has access to billing support, service limit increase requests and technical support.

Email responses times are:
General Guidance: 24 Hours
System Impaired: 12 Hours

Question 3

What does the AWS Business Support Plan have access to?

Answer 3

The Business Support Plan costs $100/mo and has access to billing support, service limit increase requests and technical support. The plan also has access to the full set of Trusted Advisor Checks and engineer support via email, phone or chat 24/7.

Email response times are:
General Guidance: 24 Hours
System Impaired: 12 Hours
Production Impaired: 4 Hours
Production Down: 1 Hour

Question 4

What does the AWS Enterprise Support plan have access to?

Answer 4

The Enterprise Support Plan costs $15,000/mo and has access to billing support, service limit increase requests and technical support. This plan also has access to a Technical Account Manager (TAM) and Infrastructure Event Management.

Email response times are:
General Guidance: 24 Hours
System Impaired: 12 Hours
Production Impaired: 4 Hours
Production Down: 1 Hour
Business-Critical Down: 15 Minutes

Question 5

What are the AWS Support Case Types?

Answer 5

• Account and Billing (All Plans)
• Service Limit Increases (All Plans)
• Technical Support (Paid Plans)