CQA Standards Flashcards
using the example given in class of a home, what parts of the home are: the pharmacy act, the regulations, and the standards?
Pharmacy Act: The whole house
Regulations: the scaffolding
Standards: the furniture
according to pharmacy practice guidelines, who is responsible for the development, maintenance and enforcement of a quality assurance program & continuing quality improvement in the pharmacy
the pharmacy manager
according to pharmacy practice regulations, the quality assurance program must include a process for what things?
documenting, reporting, and analysing known, suspected, intercepted and corrected medication errors and discrepencies and the steps taken to resolve the problems and prevent recurrence
according to the pharmacy practice regulations, the quality assurance program shall include provisions to protect the _____ of information relating to specific patients
confidentiality
what are 2 key requirements of error reporting in NS?
- anonymous reporting
2. error data captured in a national database
“to provide a standard for an effective CQI process for community pharmacies that ensures they engage in active enhancement of the safety and quality of their professional services and practices” in the purpose of what?
NS CQA standars
in NS in the CQI process, the extent of reporting near misses is based on ____
the professional judgement of the PhC manager
do all errors that reach a patient need to be reported?
yes
what is standard 1 of the CQI process?
monitors staff performance, equipment, facilities and adherence to standards of practice
what is standard 3 of the CQI process of reprorting?
requires reporting of QRE to a database that contributes to CMIRPS and enables this reporting to be anonymous
what is standard 4 of the CQI process/
encourages open dialogue on QREs between pharmacy staff through quarterly reviews
what is the standard 5 of the CQI process?
documents quality improvements made as a result of quarterly CQI meetings
what is standard 6 of the CQI process?
annual medication safety self-assessment & monitoring the progress of the resulting enhancement plan at quarterly CQI meetings
what is standard 7 fo the CQI process?
protect the patient’s confidentiality of information relating to specific patients
what is standard 8 of the CQI process?
achieves the purposes of an effective CQI progra, through ongoing education and adoption of practices with the goal of discouraging punitive identificatio
