Non-Financial Ratios

Question 1

Avg Customers Lost?

Answer 1

Avg Customers Lost/Total Customers * 100%

Question 2

Market Share

Answer 2

Sales/Total Sales in Industry * 100%

Question 3

Sales Attributed to new products

Answer 3

New Product Sales/Total Sales * 100%

Question 4

Complaints about returns process

Answer 4

Complaints about process/Total Returns * 100%

Question 5

Avg time for repair to be done? (days)

Answer 5

Items unrepaired at the end of the day/Total items given to be repaired daily * 365 days