Intervention with Clients/Client Systems

Question 1

What are the phases of intervention/problem-solving

Answer 1

a. Engagement - SW actively involved in with client to determine why therapeutic intervention is needed, defines roles/boundaries of the helping relationship, sets expectation for therapy
b. Assessment - Client is the source of providing essential information for problem-solving solutions

C. Planning - SW and client develop treatment goals based on client’s preference of lifestyle. Define roles and set timeline for goal completion.

d. Treatment/Intervention - client must be actively involved in mobilizing their support network, must track progress and adjust timelines
e. Evaluation - Subjective report of client and objective indicators of progression are used to determine the effectiveness of the prescribed treatment plan and make adjustments where needed
f. Termination - client reflects on what has been achieved and anticipates what supports are in place, should the problem arise

Question 2

What are the stages of change?

Answer 2

1. Precontemplation - Client is unaware, unable, and/or unwilling to change, this is the greatest resistance and lack of motivation. Denial and ignorance of the problem
2. Contemplation - Client is ambivalent or uncertain regarding behavior change, ambivalence, conflicted emotions
3. Preparation - experimenting with small changes, collecting information about change
4. Action - taking direct action towards goals
5. Maintenance - maintaining new behavior, avoiding temptation
6. Relapse - feelings frustration and failure

Question 3

Define Congruence

Answer 3

The matching of awareness and experience with communication

Question 4

Define Partializing Technique

Answer 4

Breaking down complex issues into simpler ones that are not so overwhelming and easier to understand

Question 5

Define psychoeducation

Answer 5

Provide clients with information necessary for them to make informed decisions that will help them in achieving their stated goals

Question 6

What is the Gottman Method

Answer 6

used for couples therapy

focuses on conflicting verbal communication in order to increase intimacy, respect, and affection

Question 7

What are the different sources of power?

Answer 7

a. Coercive - power from control of punishment
b. Reward - power from control of reward
c. Expert - power from superiority knowledge or ability
d. Referent - power from having charisma or identification with others who have power
e. Legitimate - power from having legitimate authority
f. Informational - power from having information

Question 8

Define aspects of group work?

Answer 8

a. when problems arise, it should be addressed in group so that a group solution can be discussed
b. confidentiality cannot be guaranteed
c. open group - anyone can join whenever
d. closed group - members start at the same time

Question 9

What are the stages of group work?

Answer 9

Beginning - SW identifies purposes for group, meetings times, etc

Middle - Almost all group work occurs here, SW less involved as group members strengthen their relationships

End - Group assesses progress made in and by the group

Question 10

What the different types of family therapy?

Answer 10

Strategic - Examines family functions and processes such as communication or problem-solving patterns, brief, direct, and task-centered

Focus is change in behavior rather than change in understanding

Structured - Looks at family patterns, behavior, and relationships to analyze structure. Enactments

Bowenian - identifying and acknowledging the impact of multi-generational behavioral patterns on family and individual behavior

Differentiation - core concept of the bowenian method, the more

Emotional fusion - tendency for family members to share an emotional response

Emotional triangle - network of relationship between three people

Question 11

What is the scientific management theory?

Answer 11

This is one of the classical organizational methods, aka Theory X.

Based on finding the “one” best way to perform every task

Carefully matching each worker with each task

Using reward & punishment as motivators

Closely monitoring working, managing/controlling behavior

Question 12

What is Weber’s Bureaucratic Theory?

Answer 12

One of the classical organizational theories

Emphasis on hierarchal structure of power to ensure stability and uniformity

Question 13

What is the Administrative Organizational Theory

Answer 13

emphasize establishing a universal set of management principles that can be applied to all organizations

Question 14

What is the deficiency with the classical organizational theories?

Answer 14

Explanation of people’s motivation to work is based on economic reward

Question 15

Define Human Relations Theory

Answer 15

Neoclassical Theory - Theory Y

Reaction to the tough, authoritarian structure of classical organizational theory

Genuine concern for human needs in order produce creativity and importance of group work

Emphasis on participatory leadership & open communication

Question 16

Define Systems Approach

Answer 16

viewed as a set of interrelated, mutually dependent subsystems

Modern Organizational Theory

Question 17

Define Sociotechnical Approach

Answer 17

Combine of social and technological systems, and the environment around them

Interact and balance each other

Question 18

Define contingency or situational approach

Answer 18

systems interrelated with their environment and different environments, requiring different approaches to be effective

Question 19

Define Cost-Benefit Analysis

Answer 19

weighs the financial cost of operating a program vs the fiscal gain/outcome of the program

Question 20

Define cost-effectiveness Analysis

Answer 20

Considers non-monetary benefits of a program such as preventing illnesses/education

Question 21

Define outcome assessment

Answer 21

A process to determine if a program is meeting is intended/stated goals