AC 1.1 Jobs and roles in the industry Flashcards

1
Q

finance manager job (management)

A

in charge of all finances and security of the business

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2
Q

general manager job (management)

A

responsible for the day to day running, responsible for making a profit, ensuring that staff complete work to reasonable standard, make sure good customer service is provided

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3
Q

examples of kitchen brigade staff

A
  • sous chef
  • head chef
  • junior chef
  • chef de partie
  • commis chef
  • relief chef
  • fish chef
  • pastry chef
  • roast chefs
  • vegetable chef
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4
Q

role of head/ exec chef

A

in charge of the kitchen
- job includes menu planning, food production, ordering and choosing from suppliers, costing dishes, managing stock,, kitchen hygiene, training and recruiting staff

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5
Q

role of sous chef

A

directly in charge of food production, often in charge of daily running of kitchen.

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6
Q

role of chef de partie (section chef)

A

has responsibility for a particular section of menu or area of the kitchen, also has responsibility for a lot of staff which they allocate tasks to

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7
Q

role of commis chef or assistant chef

A

does easier tasks

may be part of an apprenticeship scheme or studying at college, must enjoy cooking and be good communicators

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8
Q

role of kitchen porter

A

washes up and does basic vegetable preparation

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9
Q

role of stock controller

A

in charge of all aspects of store and keeping stock control

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10
Q

what skills do all chefs need

A
  • good practical skills, accuracy, consistency and good communication with other staff,

being able to work under pressure,
good timing

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11
Q

examples of front of house staff

A
  • receptionist
  • waiting staff
  • bar staff (baristas, sommeliers)
  • concierge
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12
Q

role of receptionist

A
  • meets customers and directs them to the correct person/ place
  • they also manage visitor lists, booking systems
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13
Q

what do waiting staff do

A
  • prepare tables
  • give out menus
  • take orders
  • serve food
  • take payment
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14
Q

what do bar staff do

A
  • serve drinks
  • take food orders
  • wash/ clear tables
  • change barrels/ fill shelves
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15
Q

examples of housekeeping jobs

A
  • head housekeeper
  • room attendants
  • maintenance
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16
Q

what does the head housekeeper do

A
  • allocate jobs to room attendants

- ensures rooms are cleaned properly

17
Q

what do room attendants do

A
  • clean and prepare rooms for guests

- change towels and beddings

18
Q

what do maintenance do

A
  • completes any repairs that can be done in house and book specialists to carry out specific jobs. e. g - gas engineers
19
Q

what does a concierge do

A

assists hotel guests by making reservations

- books taxis and tickets for local attractions and events

20
Q

examples of administration jobs

A

secretary

accountants

21
Q

what does an accountant do

A

do all the bookkeeping of restaurant

ensures bills and taxes are paid

22
Q

what does a secretary do

A
  • helps the business run smoothly

- deals with correspondence, emails, phone calls, filing and ordering