week 1

Question 1

role of the funeral director

Answer 1

1. caretaker of the dead
2. caregiver to the living
3. compassionate advisor
4. admin
5. community leader

Question 2

Dynamics of funeral service (3)

Answer 2

1. At-need
2. pre-need
3. aftercare

Question 3

What is At-Need arrangement? (6)

Answer 3

1. notification of death
2. transfer of remains to the funeral home
3. arrangement conference
4. forms & benefits
5. visitation
6. the funeral

Question 4

2 key elements to the succes of any funeral home

Answer 4

1. family satisfaction

2. profitability

Question 5

types of aftercare (2)

Answer 5

1. when requested by the family

2. formal/organized after funeral activities, seminars, etc.

Question 6

Aftercare (post funeral follow up)

Answer 6

-funeral director contact with the family does not end at the commital

Question 7

challenges to attaining family statisfaction (3)

Answer 7

1. family state of mind
2. unfamiliar with the funeral process or profession
3. family has selfish interests

Question 8

todays funeral consumer want more (5)

Answer 8

1. ask more questions
2. want service with meaning and value
3. want a variety of options
4. want to be educated
5. like options

Question 9

types of funeral consumers (2)

Answer 9

1. value service and tradition

2. value convenience

Question 10

challenges in attaining profitability (60

Answer 10

1. increased competition
2. cremation
3. limited profit centers
4. on line casket retailers
5. discounters
6. pre-need

Question 11

what does the future of funeral service look like? (7)

Answer 11

1. increase in cremation
2. less traditional services
3. more discounters
4. more funeral stores
5. lower prices/lower profits
6. pre-need
7. aftercare

Question 12

what is a funeral?

Answer 12

an organized purposeful, time limited, flexible, group centered response to death

Question 13

Why do we have funerals? (5)

Answer 13

1. final disposition of the body
2. religious ritual
3. social support
4. a celebration of life
5. provides an acceptable environment to express feelings

Question 14

the funeral purposes (4)

Answer 14

1. vital tool in the process of grief
2. when done right, vital to the healing of broken hearts
3. funeral home should be a place where people feel safe to grieve and feel sad
4. funeral should allow for participation; participation will help people face the reality of the loss

Question 15

elements of a funeral (4)

Answer 15

1. symbols, rituals and ceremony
2. participation
3. provide closure
4. significance