Module 9: Supporting Mobile Devices Flashcards
A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled.
What is the most likely cause for this behavior?
The screen protector is interfering with touch response.
A screen protector sheet can interfere with touch response as can a dirty or damp touch screen surface.
Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers.
What will help Derek improve the sound coming from his smartphone’s speakers while he is at the campsite?
Connect to a Bluetooth speaker.
Derek can connect using a Bluetooth speaker. Most Bluetooth headsets and headphones are common Class 2 devices with a range of 10 meters, or 33 feet.
A customer has several mobile device users who have a habit of misplacing their devices during the workday.
Which of the following security methods will most benefit these users?
Locator applications
A locator application is used to find a misplaced device, on a map for instance.
Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet.
What service should Sally use to save her pictures and files seamlessly on the Internet?
iCloud
iCloud is the most seamless option. When Sally sets up her iPad, the setup will include an iCloud account and free online storage. She can also set up to automatically send her pictures and files directly to her iCloud account without the need to manually move or sync them.
Tracy is in a meeting with an important client and wants to know how she can keep her smartphone from interrupting the meeting. She does not want to receive notifications, emails, text messages, or phone calls, but would like to leave her phone on so that she can take notes on the phone.
What setting can Tracy use on her phone to make sure she is not interrupted during the meeting?
Airplane mode.
Airplane mode turns off all radio signals to the phone. In Airplane mode, Tracy will not receive notifications from email, texts, or phone calls. She will still be able to take notes on her smartphone.
A user is complaining that her mobile device is too dim to read when in a dimly lit room.
Which of the following actions should you take first?
Disable the auto-brightness option.
The auto-brightness control adjusts the display brightness based on ambient light conditions. Turn off this feature to gain more control over the screen’s brightness.
A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.
Which of the following is the first step a technician should take in resolving this issue?
Determine if any other devices are experiencing the same issue.
The first step, before making any changes, is to determine whether the issue is isolated to one user or extends to other users.
John has subscribed to a cloud-based service to synchronize data between his smartphone, tablet, and PC. Before allowing the data to be synchronized, this service uses a process in which the cloud service and the client on the smartphone will verify the security of all devices’ security certificates.
What type of security does the cloud-base service employ?
Mutual authentication
Mutual authentication is a security feature in which a both entities in a communication link must prove its identity to all devices.
Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode.
What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?
Reset the device and restore the data from iCloud or iTunes.
Because this is a hardware-specific passcode, Jennifer will have to reset her iOS device and restore the device from a backup. Unfortunately, unless Jennifer backed up her data on iCloud, she will have lost all the data that was stored on the iPod.
A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer’s technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors.
How can the technician retrieve the requested information from the user’s device?
The method for retrieval is dependent on the specific app or device’s operating system.
The OS or app must be capable of logging errors and then must provide a method of submitting these log entries to the app developer or support team. This functionality depends on the individual OS or app.
A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install.
Which of the following steps should the user take next?
Check for sufficient available storage space.
The user needs to check to verify there is enough free storage space to install the app. If not, unused apps can be uninstalled, and an app to clean up space can be utilized.
A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls.
Which of the following is the most likely reason for the dropped calls?
Malware is interfering with the calls.
The device most likely infected with malware while the user was checking her email, and the malware is attempting to eavesdrop on the phone calls.
Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?
Data transmission over limit
The leaking of files on a mobile device typically happens in the background, unknown to the user, which can result in excessive data usage.
Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC.
What can Bryson synchronize from his iPad to his PC? (Select all that apply.)
Contacts Contacts can be synchronized between
Bryson’s iPad and his PC. He can use iTunes on
the PC to synchronize items.
E-books E-books can be synchronized between
Bryson’s iPad and the PC using iTunes. He will
need to download and install iTunes on his PC.
Photos Photos can be synchronized between
Bryson’s iPad and his PC. The sync can be
done
using iTunes by connecting the iPad to a USB
port on a PC or wirelessly using Wi-Fi. To sync
using Wi-Fi, Bryson will need to turn on the
feature with the device connected.
Music Music can be synchronized between Bryson’s
iPad and his PC. He can sync the music he
purchases on his iPad to his PC so that, if the
iPad fails, he will have a backup of the
purchases.
Notes Notes can be synchronized between Bryson’s
iPad and his PC using iTunes.
Calendar Calendar can be synchronized between
Bryson’s iPad and his PC using iTunes. He
can then enable iCloud Calendar and have his
appointments on both the PC and the iPad.
The touch screen on a mobile device is not responding to input.
Which of the following is the best step to take to resolve this issue?
Perform a factory reset on the device.
A factory reset will likely solve the issue and will also remove all installed apps and user data.
