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SPD SGT Exam 2022 > Readings and Outward Mindset > Flashcards

Readings and Outward Mindset Flashcards

1
Q

What was DOJ given by congress in 1994?

A

Authority to investigate LEA for unconstitutionality

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2
Q

What are the most investigated unconstitutional items?

A

UoF
Racial Bias
Unlawful Stops, Searches, Arrests
Interaction with Mental Illness

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3
Q

What do police technologies create?

A

Unresolved issues.

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4
Q

What is the mandate of police?

A

Serve as guardians of constitution, protect rights of people

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5
Q

When police are viewed as more legit, this happens:

A

More cooperation and acceptances of outcomes

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6
Q

Can constitutional policing still be illiegitimate?

A

Yes.

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7
Q

What is the biggest cause of questioning certain policies / practices?

A

Race Relations

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8
Q

What is the greatest determining factor in how one views police?

A

Race

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9
Q

Blacks vs Whites: Did ferguson raise important issues to be discussed?

A

B: 80% yes
W: 27% yes

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10
Q

What percentage of black people had no confidence in the ferguson investigation?

A

75%

33% for whites

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11
Q

Is blacks view of law enforcement similar to other comparable questions like gender gap?

A

No, much wider.

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12
Q

How can you make officers comfortable talking about race?

A

By talking about it.

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13
Q

What percentage of homicide victims are black in milwaukee?

A

80%

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14
Q

What is the false equivalence between black on black violence and police shootings?

A

Don’t compare people killing people with government killing people.

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15
Q

Strategies to discuss race in department:

A

Begin discussion with small, diverse working group of employees and express
Define topics as starting points
Begin dialogues within profession
Engage entire community
Modify training to change culture
Introduce fair and impartial policing training

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16
Q

Who must start dialogues about race?

A

Police leaders

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17
Q

What can backfire in talks about race?

A

Telling officers to not be racists

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18
Q

What training are officers more receptive to?

A

Unconscious bias training

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19
Q

What did Kalamazoo do to help fix their disparate search problem?

A

Consent to search documentation policy

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20
Q

What are the violent crime rates of 1994 vs 2013?

A

About half.

  1. 6 per 100,000
  2. 9 per 100,000
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21
Q

What is the problem with crime metrics?

A

Leaves out how people feel about strategies

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22
Q

Build up your relationship _ for the public to think of you as more legit and forgive your mistakes.

A

capital

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23
Q

How did a Dallas chief end an open air drug market?

A

Youth programs first

Operations second

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24
Q

What should be emphasized over number of stops made?

A

High quality service

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25
Q

What did kalamazoo see while decreasing police stops?

A

Decrease in crime.

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26
Q

What happens when you focus on zero tolerance policing?

A

Real crimes are allowed to occur.

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27
Q

How should “stop and frisk” be taught?

A

Individual tactic, not wide-spread crime fighting idea.

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28
Q

NYC reserves high crime zones for ___ officers

A

Veteran

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29
Q

How much money did Camden lose for corruption?

A

3.5 million bucks

88 plaintiffs

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30
Q

What strategy did Camden deploy?

A

Foot beats

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31
Q

Anne Arundel paired up officers and ___

A

DMHP

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32
Q

New Haven avoids the use of these

A

Heavy Armor / Equipment

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33
Q

What is a challenge of BWV with current legislation?

A

Wiretap laws

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34
Q

What are the five emotional intelligent skills?

A 
Self Awareness
Self Regulation
Motivation
Empathy
Social Skill
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35
Q

What is knowing ones emotions, strengths, weaknesses, goals.

Having self confidence, and being self deprecating.

A

Self Awareness

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36
Q

What is the ability to control or redirect disruptive emotions that gives rise to a comfort with ambiguity and change?

A

Self regulation.

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37
Q

What is being driven to achieve for sake of achievement?

Passion for work work and challenges.

A

Motivation

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38
Q

What allows you to consider other’s feelings when making a decision? This allows you to attract and retain talent.

A

Empathy

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39
Q

What skill allows you to manage relationships and move people in desired directions?

A

Social skill

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40
Q

Who wrote the book on EI?

A

Daniel Goleman

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41
Q

What are corporations doing to evaluate EI?

A

Competency models

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42
Q

This proved to be twice as important as technical factors and IQ

A

Emotional intelligence

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43
Q

What is the biggest difference between star performers and average leaders high up the chain?

A

90% EI factors

44
Q

How are age and EI related?

A

EI goes up with age

45
Q

Which brain system controls EI?

A

Limbic system

46
Q

What are the six leadership types?

A 
Coercive
Authoritative
Afiiliative
Democratic
Pacesetting
Coaching
47
Q

“Do what I say” leadership

A

Coercive

48
Q

When is coercive leadership successful?

A

Turnaround
Natural Disaster
Problem Employees

49
Q

“Come with me” leadership

A

Authoritative

50
Q

When is Authoritative leadership successful? Not successful?

A

Good: Business adrift
Bad: Team of experts with more experience

51
Q

“People come first” leadership

A

Affiliative

52
Q

What is affiliative leadership good at?

A

Building harmony and morale

53
Q

Which leadership style may allow poor performance to go uncorrected and rarely offers advice?

A

Affiliative

54
Q

“What do you think” leadership style”

A

Democratic

55
Q

Which leadership style builds flexibility and responsibility, but may have endless meetings and feel leaderless?

A

Democratic

56
Q

“Do as i do, now” leadership

A

Pacesetting

57
Q

Which leadership styles has high performance standards, but may overwhelm?

A

Pacesetting

58
Q

“Try this” leadership

A

Coaching

59
Q

Which leadership style focuses more on personal development rather than work tasks?

A

Coaching

60
Q

Which leadership style may be bad for employees who are resistant to change?

A

Coaching

61
Q

Which mix of leadership style is the best?

A

Authoritative
Affiliative
Democratic
Coaching

62
Q

EI performance indicators / results

A

87% in top 1/3 for salary bonus

Outperform revenue targets 15-20%

63
Q

What are the six factors for working climate?

A 
Flexibility
Standards
Responsibility
Rewards
Clarity
Commitment
64
Q

What is the biggest influence of company bottom lime performance?

A

Leader’s mood

65
Q

Mood contagion exists because of what?

A

Open loop limbic system.

66
Q

What are the social strengths and weaknesses?

A 
Teamwork
Inspiration
Developing others
Attunement
Influence
Empathy
Org Awareness
67
Q

What causes followers to mirror behaviors?

A

Mirror Neurons

68
Q

What controls intuition?

A

Spindle neurons

69
Q

What doesn’t factor in strong leaders?

A

Gender differences

70
Q

What does outward mindset say is the most important leadership qualification?

A

Humility

71
Q

Achievement is driven by what two things?

A

1: Actions / Behaviors
2: Mindset

72
Q

What informs behaviors?

A

Mindset

73
Q

What creates results?

A

Behaviors

74
Q

What the PUSH approach?

A

Only changes behaviors

75
Q

What is the more effective way to change results?

A

Leading with mindset

76
Q

What kind of leader views self as a subject and others as objects?

A

Isolated leader

77
Q

What kind of leader believes they are given rights by the led?

A

Together Leader

78
Q

When faced with a need to cut 100 million, what did the outward mindset help them do?

A

Think about who would be affected by the cuts.

79
Q

After cutting 100 million with outward mindset, what happened?

A

Doubled the business when analysts only predicted 5%f

80
Q

What is the difference between outward and inward mindsets?

A

Inward: Protect Myself
Outward: Advance collective result

81
Q

All people tend to view themselves as what?

A

More outward than their peers.

82
Q

What is a trap of outward behavior?

A

Outwardly nice, inward mindset

83
Q

When did SEALs quit?

A

Focus on self, not mission

84
Q

What did the CFS2 debt collection do to collect more debts?

A

Helped people make more money, get jobs, etc

Result: 3 years in industry, rates were 2 times better than comp

85
Q

What kind of players do the Spurs want?

A

Players who have gotten over themselves

86
Q

What is the pattern for outward mindset?

A

See others
Adjust efforts
Measure impact

87
Q

How did Ford create outward mindset?

A

Rewarded people who reported bad news.

Then encouraged cooperation

88
Q

What happened when the lawyer gave money back to clients?

A

Got more clients

89
Q

What mantra was used at tubular steel?

A

As far as I’m concerned, the problem is me.

90
Q

What is the trap organizations can fall into?

A

Executives want employees to change
Employees wait for leaders.

Same with parents and children.

91
Q

What is the most important move in mindset work?

A

Make the move one is waiting for the other to make

92
Q

What should be done before rolling out behavioral solution?

A

Mindset check.
Outward mindset
Think of others
Be accountable

93
Q

What can be a mobilizing factor for people / organizations?

A

Collective goals

94
Q

What do many leaders believe the role of a leader is?

A

To control

Plato’s division of labor

95
Q

What dynamic was changed when John and Sylvia Harris brought their children into family planning?

A

The “thinkers and doers” dynamic

Dan Funk and Superior Air and Water did the same

96
Q

How did the tubular steel guys work themselves out?

A

Old guy who left returned to help. Owner accepted.

97
Q

Outward Mindset for Individual (diagram)

A

Managers, Reports, Peers, Customers

98
Q

Outward Mindset for Organization (Diagram)

A

Owners, Workforce, Customers, Partners

99
Q

What can a company create for each division in a company?

A

Outward Mindset Diagrams

100
Q

What are outward manifestations of status only the preferred / priveleged can enjoy?

A

Trappings of Difference

101
Q

What do CEOs get when they minimize their privilege?

A

More devotion

102
Q

How did MSG executives bond with ticket takers?

A

Pick up garbage

103
Q

What were healthcare workers called who had the most customer interaction?

A

Ancillary staff

104
Q

What trap did Landa fall into with their 60 million dollar deal?

A

They focused on internal metrics instead of those of their customers

105
Q

What did Hope Arising do to increase their success?

A

Set their metrics by customers. Increased the days kids were in school.

106
Q

What is the transition from inward to outward mindset like?

A

“Smarter every day” bike.
20 million views
200$ to ride 10 feet.

107
Q

Outward Mindset Full Pathway

A

Start with the outward mindset
Don’t wait for others to change
Mobilize yourself / others toward a common goal
Allow people (and yourself) to be fully responsible
Eliminate unnecessary distinctions between yourself and others
Rethink systems and processes to turn them outward
Implement an outward mindset gameplan, even just for a few minutes a day

SPD SGT Exam 2022 (6 decks)

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