Implementation After attempt

Question 1

Answer the following related to the ServiceNow backup process:

Servicenow is able to have 28 days of backups. How is that possible?

Where are backups written?

is data encrypted in the backups?

Answer 1

• ServiceNow has four weekly full backups and the past six days of daily differential backups that, together, provide 28 days.
• All backups are written to disk
• data encrypted in the backups and in the live database

Question 2

What are the five stages in the StartNow Methodology

Answer 2

Plan > Discover > Prepare > Deploy > Operate

Question 3

For whom is StartNow available? under what circumstances

Answer 3

• If the deal is on ServiceNow paper (implied SN EM) Must use StartNow
• If deal is on partner paper, but Engagment Manager is ServiceNow you MAY use Centralized StartNow
• If deal is on partner paper (no SN EM), StartNow is NOT available

Question 4

What stage contains the following activities:

Official Kickoff

Project plan Setup

Team(s) setup

Customer training

Plan Requirements Workshops

Answer 4

These events are all the Plan stage

Question 5

What stage contains the following activities:

Core system setup

LDAP(s) integration

Common data is built

Scrum planning for releases and sprints

Security and compliance

Answer 5

Prepare stage

Question 6

What stage contains the following activities:

Acceptance testing

Use and validation of update sets

End-User training

Go-live

Go-live support

Answer 6

These are part of the Operate stage

Question 7

What stage contains the following activities:

Requirements workshop(s)

Data requirements and KPIs

Integration requirements

Document requirements as stories

Develop backlog

Answer 7

This occurs during the discover stage

Question 8

What stage contains the following activities:

Build functionality as defined in the Project and Scrum

Project management

Sprint planning, stand-ups, reviews

ACE report reviews

Answer 8

Deploy stage

Question 9

What is the product backlog

Answer 9

This lists everything that a customer might want to do in a story format, ranked by the product owner, made visable by the Scrum Master, and added to a release and sprint.

Question 10

What does RIDAC stand for

Answer 10

• Risk
  
  • Something is about to occur
• Issue
  
  • Something has happened
• Decision
  
  • Record a decision that has been made
• Action
  
  • Record an action that is required
• Change
  
  • Record that a change in scope has occurred

Question 11

What is an example of Risk:

Answer 11

• Severe resource constraints may put target go-live date in jeopardy
• Organizational change planned for customer may alter escalation paths and priorities

Question 12

What is an example of Issue:

Answer 12

• No process owner has been identified for Incident Management
• Workshops revealed integration complexity significantly higher than originally scoped

Question 13

What is an example of Decision:

Answer 13

• The attachment functionality will NOT be provided to all end users
• Implementation of SSO will be deferred to Release 2

Question 14

What is an example of Action:

Answer 14

• Arrange demonstration of Performance Analytics for consideration in a change order
• Establish recurring governance meeting with key stakeholders

Question 15

What is an example of Change:

Answer 15

• Additional application or integration is needed (Follow up with a change order)
• Change in scope need to add SMS integration (Follow up with a change order)

Question 16

A story should be what? (Acronym)

Answer 16

INVEST

• Independent
• Negotiable
• Valuable
• Estimable
• Small
• Testable