Implementation from First Test Flashcards
If two field level access controls are present what happens?
They will both run until something passes at which point access is granted
What is the inbound and outbound servicenow mail server?
Email can be configured in the following ways:
- Standard configuration using ServiceNow servers for both outbound and inbound
- Standard configuration using ServiceNow mai servers for outbound emails and a reply-to address in the customer’s domain. That mailbox may scan for spam and viruses before forwarding mail to ServiceNow mail servers
- Alternate configuration using customer mail servers for both outbound and inbound emails
Only one outgoing SMTP Server may be active to send accounts from ServiceNow but the platform may be configured…?
to check inbound email from multiple POP3 or IMAP Server mailboxes.
What is covered under Edge Encryption
Data is encrypted “at rest” in the database
Customers own the encryption keys
Supports REST, SOAP or ODBC (export) connections
addresses the following concerns:
- Data sovereignty, which drives fear of cloud services.
- Data loss prevention against insider threats
- Regulatory compliance
Under what circumstances is a VPN allowed?
A VPN is never required but is allowed in the following situations:
Non encrypted LDAP connection using midserver
with an LDAPS encryption
When using a customer mail network over SMTP/POP3
What are the LDAP ports used?
for a regular integration port 389
for an ecrypted LDAPS port 636
What is the system Dictionary?
The system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance. Each row in the system dictionary represents either a table or a column in one of the tables. The system dictionary provides options for administrators to modify tables and fields, which in turn define lists and forms.
If I want a field that is on the demand_task table to have a default value what do I do?
You can put a default value on that table using the system dictionary.
What is the purpose of the champion enablement center?
Go-Live communication and training, Program Management, Introduce ServiceNow to Your Enterprise
What does preserve data do?
Stores data prior to clone then restores it after completion of the clone. used for system settings and integrations where configuration data is instance specific, such asemail settings, end points, SOAP messages, etc.
What does “Exclude Tables” do?
Table structure will be cloned but data will not be included. Used primarily for audit and log data, but may also be used to prevent sensitive data from being included in a clone.
Is UAT included in Story point estimation?
No, Unit Testing is included but not customer testing
Does serviceNow store users passwords for LDAP?
No, the password is contained entirely in the HTTPS session and ServiceNow does not save it
How should you test the LDAP integration before running the full thing
the test 20 records related link can be used to create see data to create a transform map
Where can a customer see how much storage they are using?
stats.do
