11 Flashcards

1
Q

Motivation

A

The internal & external factors that stimulate the desire in workers to be continually be interested in & committed to doing the job well.

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2
Q

Benefits of well-motivated workers for the business

A
  • Low labour turnover, reducing costs
  • Low absenteeism
  • High productivity, increasing the competitiveness of the business
  • Offer useful suggestions to help business achieve its objectives
  • Prepared to accept responsibility
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3
Q

How to satisfy human needs

A

Social connections, Challenge, Significance & Certainty.

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4
Q

Social connections

A

Working in groups/teams.

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5
Q

Challenge

A

Providing different work tasks & chance of promotion.

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6
Q

Significance

A

Praising & recognizing performance.

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7
Q

Certainty

A

Providing job contracts & offering job security.

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8
Q

Financial Motivators

A

Time-based wage rate, piece rate, salary, commission, bonus payment, performance related pay(PRP), profit sharing, share-ownership schemes & fringe benefits.

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9
Q

Piece rate

A

(Frederick Taylor) Payment to a worker each unit is produced

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10
Q

Advantages of piece rate

A
  • Encourages workers to increase ouput
  • Easy to calculate the labour cost per unit.
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11
Q

Disadvantage of piece rate

A
  • Quality might fall
  • No security in pay levels(if production is delayed)
  • In many jobs, individual ouput per worker cannot be calculated.
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12
Q

Piece rate is used in situations

A
  • Output of each worker is easy to identify and measure
  • There is a need to keep unit costs as low as possible.
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13
Q

Self actualisation

A

A sense of self fulfilment reached by feeling enriched and developed by what one has learned and achieved.

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14
Q

Why are there motivation theories?

A

These attempt to identify which human needs can be satisfied at work and how workers can be motivated to work.

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15
Q

People are motivated by money alone

A

Frederick Taylor

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16
Q

Elton Mayo assumed that…

A

Working conditions like lighting, heating and rest periods have a significant effect on workers productivity.

17
Q

Hierarchy of needs are made by…

A

Abraham Maslow

18
Q

Hierarchy needs structure

A

Physical needs, safety needs, social needs, esteem needs, self actualisation