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Bold Penguin > Attendance, Stats, & Bonuses > Flashcards

Attendance, Stats, & Bonuses Flashcards

1
Q

Occurrence

A

Tardies, early departures, unscheduled callouts. You get 7 per quarter (every 3 months)

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2
Q

Grace Period

A

Signing on less than 5 minutes late or signing off less than 5 minutes early.
4 grace periods=1 occurance

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3
Q

Schedule Adherence

A

SA %= logged hours online/hours scheduled to be online.

Minimum=90% Goal=97%

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4
Q

Flash Meeting

A

15 minute meeting that occurs once a week

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5
Q

Competitive Stats (theres 3 main ones)

A

Outbound Complete %, Inbound Complete %, and avg complete call duration

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Bold Penguin (4 decks)

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