Integrating with Orion platform

Question 1

This integration allows to automatically open new Incident tickets based on critical events defined in your Orion Platform product.

Answer 1

Integration with ServiceNow

Question 2

Solarwinds integration with ServiceNow requires NPM 12.0, SAM 6.3, or any other Orion Platform product running what version

Answer 2

Orion Platform 2016.1 or later.

Question 3

SolarWinds then recommends that you create a new ServiceNow integration user with _________, to be utilized for communication between the two systems.

Answer 3

Web service access only

Question 4

The communication between the SolarWinds server and the ServiceNow instance uses

Answer 4

HTTPS Port 443

Question 5

True or False:

SolarWinds does not integrate with ServiceNow Express or on-prem offerings.

Answer 5

True

Question 6

When creating a new ServiceNow Integration user, What role must be added to the role list?

Answer 6

x_sow_intapp.integration_user

Question 7

An installable package containing documentation, samples, and tools to help users take advantage of the Orion API.

Answer 7

Orion SDK, SDK stands for “Software Development Kit”.

Question 8

True or False:

When an alert is reset in the SolarWinds Platform, the ServiceNow incident closes the ticket

Answer 8

False

When an alert is reset in the SolarWinds Platform, the ServiceNow incident changes into the reset state.

When the reset state is one of the closing states, the ServiceNow incident state changes, Close notes are added. This incident is closed and cannot be reopened any more.

Reference: https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-servicenow-how-it-works.htm#:~:text=the%20SolarWinds%20Platform%3F-,When%20an%20alert%20is%20reset%20in%20the%20SolarWinds%20Platform%2C%20the,cannot%20be%20reopened%20any%20more.

Question 9

True or False

Access to Solarwinds API requires additional licensing

Answer 9

False

Question 10

This integration allows Orion Alerts to include an action that forwards alerts to a paging or SMS service.

Answer 10

Dialing Paging or SMS Service using Notepager Pro

Question 11

Integration with ServiceNow requires you to download the integration application from where?

Answer 11

ServiceNow App Store

Question 12

You can download the ServiceNow integration application from the ____

Answer 12

ServiceNow app store

Reference: https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-alert-integrate-servicenow-before-you-begin.htm