Deck 1 A-F Flashcards
3 LETTER ACRONYM first developed and used in the military to focus on performance improvement and allow individuals to learn for themselves what happened, why, and how to improve performance.
AAR (After Action Review)
THEORY a theory that encompasses the collective theories and principles of how adults learn and acquire knowledge. Popularized by Malcolm Knowles, it provides the foundation that WPL professionals need to meet workplace learning needs.
Adult Learning Theory
LEARNING What type of learning results in long-term retention by the learner. This is
accomplished by honoring the different learning preferences of each individual learner and using experiential learning exercises (such as role
plays, mnemonics, props, and music).
Accelerated Learning
the specific outputs a performer is asked to
achieve.
Accomplishments
XXXXXX RESEARCH AND LEARNING A process whereby research or fact-finding precedes action and follows it. The thought process looks something like this: factfinding,action, fact-finding, action, and so on. The action research processtakes shape as understanding increases. The process remains focused onthe desired state and how each systemic element needs to change
Action Research and learning
XXXXXTRAINING What type of training ensures that participants
are actively involved in the process. examples of include group discussions, games, simulations, and role plays.
Active Training
DIAGRAM OR MAPS A diagram or map that gathers large amounts of ideas, organize these ideas into logical groupings based on the natural relationships between items, and define groups of items. The outcomes of xxxxxxx are large groups of ideas that are grouped into related clusters of ideas, each with a clear title, and with the relationship among
the clusters clearly drawn. (See also Interrelationship Digraph.)
Affinity Diagrams or Affinity Maps
the breaking up and examining of parts of a whole. In workplace learning and performance,
Anaylysis
XXXXXX ANALYSIS analysis that identifies the discrepancy between the desired and actual knowledge, skills, and performance.
Gap Analysis
XXXXXXXX ANALYSIS Analysis that identifies the true cause(s) of the gap between desired and actual knowledge, skills, and performance.
Root Cause Analysis
XXXXXX ANALYSIS analysis of collecting and synthesizing data to identify how training can help an organization reach its goals
Needs Analysis
XXXXXX ANALYSISanalysis that identifies the specific steps to correctly perform a task.
Task Analysis
is the adult learning theory popularized by Malcolm Knowles, based on five key principles that influence how adults learn: self-concept, prior experience, readiness to learn, orientation to learning, and motivation to learn
Andragogy
2 LETTER ACRONYM THEORY A theory that approaches large-scale organizational change that involves the analysis of positive and successful (rather than negative or failing) operations. The AI 4-D cycle (discovery,
dream, design, destiny) includes identifying areas for improvement, analyzing previous successes, searching for solutions, and developing an action plan.
Appreciative Inquiry (AI) Theory
ASTD XXX MODEL What model is a results-based, systematic process used to identify performance problems, analyze root causes, select and design
interventions, manage interventions in the workplace, measure results, and continually improve performance within an organization.
ASTD HPI Model
XXXXXXXX CENTER A type of center that is a catch-all term that includes a variety of exercises, including oral exercises, counseling simulations, problem analysis exercises, interview simulations, role-play exercises, written report or analysis exercises, and group exercises.
Assessment Center
XXXXXX TRAINING OR LEARNING Learning or training that refers to a scenario that does not require the trainer and the learner to participate at the same time or in the same location; email or threaded discussions are two examples.
Asynchronous Training or Learning
XXXXXXXX ANALYSIS an analysis that is conducted to understand the
target population, demographics, and other relevant information prior to job analysis, training, or other intervention
Audience Analysis
XXXXXX TOOLS What types of tools are special software programs (including Macromedia Authorware) that allow a content expert to interact with the computer in everyday language to help develop CBT courseware.
Authoring Tools
XXXXXXXX APPROACH What approach is a model for measuring effectiveness through four perspectives: the customer perspective, the innovation and learning perspective, the internal business perspective, and the financial perspective.
Balanced Scorecard Approach
XXXXXXXXXX COUNSELING Counseling that is aa scientifically precise approach to career decision-making that leverages concepts from psychology.
Behavioral Career Counseling
B.F. Skinner and applies to psychology focused on observable and measurable behavioral change.
Behaviorism
XXXXXX PRACTICES Practices that are techniques that are believed to constitute a paradigm of excellence in a particular field.
Best Practices
XXXXXXXX LEARNING Learning type that describes the practice of using several media in one curriculum. It typically refers to the combination of classroom instructionand any type of training that includes self-directed use of online capabilities.
Blended Learning
Who developed the three learning outcomes based on three domains: cognitive (knowledge), psychomotor (skills), and affective (attitude); sometimes referred to as KSAs.
Bloom, Benjamin/Taxonomy of Learning
group process for generating ideas in an uninhibited manner.
Brainstorming
XXXXXXX ANALYSIS the analysis of identifying and clarifying primary organizational goals, targets, or needs
Business Analysis
XXXXXXXX AWARENESS Awareness that refers to how the organization might affect its own industry, knowledge of potential changes, awareness and consideration of important changes, and access to and strategic involvement with top management.
Business Awareness
XX TOOLS the tools and systems that play a role in strategic planning and help organizations make decisions.
Business Intelligence (BI) Tools
XXXXXX PROCESS Process that shows how people, materials, methods, machines, and the environment combine to add value to a product or service. Everything that gets done is a part of the process—how the work gets done, roles and responsibilities, and resources and systems.
Business Process
XXXXXXX ANALYSISanalysis that is a structured method of documenting business rules and functions to uncover hidden inefficiencies that highlight strengths that could be streamlined or leveraged to increase productivity.
Business Process Analysis
3 LETTER ACRONYM Patricia Coss she describes some differences between adults and children so that alternative teaching strategies could be developed. She incorporated some assumptions of andragogy into the CAL framework as a means for thinking about the ever- changing adult in terms of developmental stages.
CAL (Characteristics of Adults as Learners)
ADVISING Advising that is the professional guidance and recommendations employees can use to make good career decisions.
Career Advising
DEVELOPMENT Development that is a planned process of interaction between an organization and an individual that allows the employee to grow within an organization.
Career Development
XXXXX PROFILE Profile that is a summary statement that highlights a person’s work history and skills and competencies.
Career Profile
XXXXXX STUDY an example of a learning method in which a real or fictitious situation is presented for analysis and problem solving
Case Study
XXXXXXX ANSLYSIS analysis that reveals that the root cause of problems can originate far from where the problem is taking place in the organization.
Cause-and-Effect Analysis
XX TRAINING Training encompasses the use of computers in both instruction and management of the training and learning process.
CBT (Computer-Based Training)
the study of how simple systems can generate complicated behavior.
Chaos
XXXXXXX THEORY a theory that is applied to organization development in an attempt to find order in the organizational environment.
Chaos and Complexity Theory
a discrete portion of content, often consisting of several learning objects grouped together as a way to improve learner comprehension and retention. A trainer should break down and group, or XXXXX, larger pieces of information into smaller, easier-to-process groupings.
Chunk
the machine where a learner is working through the e-learning instruction.
Client
XXXXXXX QUESTIONS help to check for understanding or to test for consensus. These are sometimes preferable to open-ended questions to limit information.
Close ended or direct questions
XXXXXXXXX SYSTEM 3 LETTER ACRONYMis a computer software system for organizing and facilitating collaborative creation of documents and other content.
CMS Content Management System
XXXXXXXXX SYSTEM 3 LETTER ACRONYM frequently a web application used for managing websites and web content, though in many cases,xxxxxxxxx require special client software for editing and constructing articles.
CMS
process in which a more experienced person, or a xxxxxx, provides a worker or workers with constructive advice and feedback with the goal of improving performance
Coaching
a device used for videoteleconferencing. A camera’s video signal is fed to an electronic box called a
xxxxxx. The xxxxconverts the audiovisual signals into digital information. The information is then sent, over high-capacity phone lines, to remote sites. After remote sites have received the digital information, the codec at each site converts the digital signal back to a signal that can be displayed on a television monitor.
CODEC, (short for coder/decoder
attitudes, emotions, beliefs, or values.
Cognitions
XXXXXX THEORY That that contradicting cognitions exist, this conflict serves as a driving force that compels the human mind to acquire or invent new thoughts or beliefs, or to modify existing beliefs so as to minimize the amount of dissonance between cognitions.
Cognitive Dissonance Theory
the tell approach to learning, based on the theory that learning occurs through exposure to logically presented information, usually involving lecture. It can also include diagrams, videos, films, panels, class presentations, interviews with SMEs, readings, debates, and class studies.
Cognitivism
XXXXX LADDER team model with the following stages: polite stage, purpose, bid for power, performance progress, and synergy.
Cog’s Ladder
Name the 5 stages of Cog’s Ladder
polite stage, purpose, bid for power, performance progress, and synergy.
XXXXXXXX LEARNING type of learning in which learners and instructors share the responsibility for learning and work together to determine how the session should progress.
Collaborative Learning
XXXXXXX LEARNING SOFTWARE Software that includes email, computer networks, whiteboards, bulletin board systems, chat rooms, and online presentation tools, offers a way to familiarize learners with new expectations and experiences. These technologies play an important role in the expansion of e-learning and in collaborating on projects, sharing information, and communicating.
Collaborative Learning Software
