Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Information Technology > Introduction to IT > Flashcards

Introduction to IT Flashcards

1
Q

What does the CompTIA Security+ exam/certification focus on?

A

CompTIA Security+ picks up from the network security sections in both A+ and Network+, taking you much deeper into how to secure networks against attacks and best practices for every security-conscious organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the “Ethic of Reciprocity?”

A

The Golden Rule: “Do unto others as you would have them do unto you”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is an anti-static wrist strap?

A

A simple devices consisting of a wire that connects on one end to an alligator clip and on the other end to a small metal plate that secures to your wrist with an elastic strap. It is used to keep you and the computer parts you touch at the same electrical potential.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does “LAN” stand for?

A

Local Area Network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does “IT” stand for?

A

Information Technology

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

It is important to always be on time for appointments because…

A

failure to do so not only inconveniences the customer, but can also cost them a lot of money in lost time and productivity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

To begin troubleshooting a computer problem, start by talking to the customer and allowing them to explain the problem fully. What is this process called?

A

Eliciting Answers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are CEUs?

A

Continuing Education Units

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is CTT+?

A

A certification that shows you know how to teach IT skills to adults.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What does it mean to actively listen?

A

Avoid interrupting the customer as he or she describes the problem… just listen and take notes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is CompTIA A+?

A

An industry-wide, vendor-neutral certification program developed and sponsored by the Computing Technology Industry Association (CompTIA).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What does “PC” stand for?

A

Personal Computer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What should you do if you realize that you’re going to be late for an appointment?

A

Contact the customer immediately and give them your best ETA and a simple apology. Don’t make excuses!

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Once you have determined the problem with the machine and come up with probable causes, you should what?

A

Test the theory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What dies the CompTIA A+ Core 1 Exam 220-1001 focus on?

A

Concentrates on understanding terminology and technology; how to do fundamental tasks such as upgrading RAM, and basic network and mobile device support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Describe the Cybersecurity Pathway…

A

Goes deep into the Dark Arts of network security - how to protect against bad people, not how to be a successful criminal…

Certifications include: CySA+, Pentest+, CASP+

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is “Techno-babble?”

A

The use of jargon and technical terms to intimidate and silence a challenge to a technical issue.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What’s the next best step to be taken after successfully repairing a machine?

A

Verify with the user that everything is working correctly from their perspective.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What year was the first IBM PC introduced?

A

1981

20
Q

Who is an “in-house” user?

A

Someone who works for the same company you work for and is not directly paying for your services.

21
Q

What are resistors?

A

Tiny devices (can be found on anti-static wrist straps and mats) that stop, or resist, the flow of electricity.

22
Q

What is it called when magnets corrupt, or erase, magnetically stored data such as those on old floppy disks or traditional hard drives?

A

Electro-magnetic Interference (EMI)

23
Q

What does ESD stand for?

A

Electrostatic Discharge - a minor annoyance to us, but to sensitive electronic devices, it can be devastating.

24
Q

What is the difference between dependability and responsibility?

A

A dependable person performs agreed-upon actions, while a responsible person is answerable to his/her actions.

25
Q

At what point during a repair should you escalate the problem?

A

When you have tried all your theories and still can’t solve the problem.

26
Q

What is the importance of anti-static tools?

A

They provide a safe path for the discharge of static electricity, so it doesn’t end up damaging the computers you’re trying to fix.

27
Q

What does CCNA stand for?

A

Cisco Certified Network Associate

28
Q

What is the number one thing to remember about user passwords?

A

Always avoid learning other peoples passwords at all costs. If you know a password to access a mission-critical machine and that machine ends up compromised or with data missing, you may be blamed; if you only need a password once to continue your work, let the user type it in for you.

29
Q

What does it mean to “self-ground” yourself when working on a computer?

A

Touching the power supply before, and every now and then, as you work on the computer.

30
Q

What does “OS” stand for?

A

Operating System

31
Q

What does the CompTIA Network+ exam/certification focus on?

A

Getting Network+ certified proves your skills as a network tech, including your understanding of network hardware, infrastructure, installation, and troubleshooting.

Network+ is the next logical step after getting A+ certified.

32
Q

What is sensitivity?

A

The ability to appreciate another’s feelings and emotions.

33
Q

What’s the best practice when working inside a system unit removing and installing components?

A

Wearing an anti-static wrist strap.

34
Q

What is a hemostat?

A

A surgical clamp.

35
Q

What does “SOHO” stand for?

A

Small office / Home office

36
Q

What is an anti-static bag?

A

A specially designed bag that sheds whatever static electricity you have when you touch it, thus preventing any damage to components stored within.

37
Q

Describe the Professional Skills Pathway…

A

3 exams geared to unique skillsets used everyday in IT.

These include: Project+, Cloud Essentials+, CTT+

38
Q

What does “MCSE” stand for?

A

Microsoft Certified Solutions Expert

39
Q

Who is a paying customer?

A

Someone who doesn’t work for your company and is paying for your services.

40
Q

What is an anti-static mat?

A

A mat that acts as a common potential when connected to your anti-static wrist strap, so when you remove computer parts and set them aside they don’t pick up static from other sources.

41
Q

What is the value that comes from making an investment called?

A

Return on Investment (ROI)

42
Q

What does “RFI” stand for?

A

Radio-frequency interference - can cause glitches.

43
Q

What is the difference between honesty and integrity?

A

Being honest means to tell the truth, while integrity means doing the right thing.

44
Q

What is it called when electricity improperly jumps from one place to another in ways that cause damage?

A

Electromagnetic Pulse (EMP)

45
Q

What is a Router?

A

A networking decice that controls and directs the flow of information over networks, such as email messages, web browsing, and so on.

46
Q

Describe the Infrastructure Pathway…

A

Turning to the machines and OS’s that beat at the heart of enterprise organizations.

Certifications include: CompTIA Linus+, CompTIA Server+, CompTIA Cloud+

Information Technology (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions