Chapter 14- Managing Control Systems, Finances, and People

Question 1

Preliminary Control (Inputs)
Concurrent Control (Transformation Process)
Rework Control (Outputs)

Answer 1

• PC: Action designed to anticipate and prevent possible problems (planning & organizing)
• CC: Action taken to ensure that standards are met as inputs are transformed into outputs
• RC: Action taken to fix an output

Question 2

Control Systems Process

Answer 2

1. Set Objectives and Standards
2. Measure Performance
3. Compare Performance to Standards
4. Correct, Future Correction, Reinforce

Question 3

Coaching Model

Answer 3

1. Describe Current Performance
2. Describe Desired Performance
3. Commitment to Change
4. Follow Up