ISO

Question 1

ISO 9000

Answer 1

Quality assurance systems are created to help organizations ensure their products and services satisfy customer expectations by meeting their specifications

Question 2

Why does software industry need ISO certificate?

Answer 2

• This certification has become a standards for international bidding.
• It helps in designing high-quality repeatable software products.
• It emphasis need for proper documentation.
• It facilitates development of optimal processes and totally quality measurements.

Question 3

Features of ISO 9001 Requirements :

Answer 3

• Document control –
All documents concerned with the development of a software product should be properly
managed and controlled.
• Planning –
Proper plans should be prepared and monitored.
• Review –
For effectiveness and correctness all important documents across all phases should be
independently checked and reviewed .
• Testing –
The product should be tested against specification.
• Organizational Aspects –
Various organizational aspects should be addressed e.g., management reporting of the
quality team.

Question 4

Advantages of ISO 9000 Certification :

Answer 4

• Business ISO-9000 certification forces a corporation to specialize in “how they are
doing business”. Each procedure and work instruction must be documented and thus
becomes a springboard for continuous improvement.
• Employees morale is increased as they’re asked to require control of their processes
and document their work processes
• Better products and services result from continuous improvement process.
• Increased employee participation, involvement, awareness and systematic employee
training are reduced problems.

Question 5

Shortcomings of ISO 9000:

Answer 5

• ISO 9000 does not give any guideline for defining an appropriate process and does not
give guarantee for high quality process.
• ISO 9000 certification process have no international accreditation agency exists.

Question 6

ISO?

Answer 6

ISO - A set of internationally recognized standards that were created with the aim to help companies to establish levels of homogeneity in relation to the management, provision of series, product development in the industry.