Quality Flashcards
What is quality
A product is of good quality if it meets the need and expectation
Quality control
Traditional method of checking quality, a sample of product are checked at the end of the production by a trained specialist
Quality assurance
When the employees check for mistakes throughout the production process
Quality control advantages
Good quality products
Specialist trained inspectors
Less training, as inspectors look for faults
Quality control disadvantages
Wastage is high
Takes longer and more money
Doesn’t stop workers from taking responsibility of errors
Inspector wages
Quality assurance Advantages
Better relationships with workers
Workers are more motivated
No time and money wasted on faulty products
Quality assurance disadvantages
Slows down production
More money to train staff
Time consuming to train staff
Why is quality important
Establishes a brand image
Builds brand loyalty
Maintains good reputation
Increases sales
Attracts new customers
TQM (total quality management)
The continuous improvement of products and process by focusing on quality at each and every stage
Advantages of TQM
Quality is built into every part of the production
Eliminates all faults and error before the customer receives the product
Less customer complaints
Reduced costs as there is less wastage
Disadvantages TQM
It is expensive to train all the employees to check and improve the product and processes
Relies on every employee following the TQM ideology
