Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Cooperation part 2 > 2. OCBs and (+) consequences > Flashcards

2. OCBs and (+) consequences Flashcards

1
Q
  1. OCB definition characteristics
A
  • individual behaviour
  • is discretionary
  • not directly or explicitly organised by the formal reward system
  • often (not always) promotes the efficient and effective functioning of the organisation
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q
  1. OCB overlapping constructs
A
  • Prosocial Organisational Behaviour
  • Contextual Performance
  • Organisational Citizenship Behaviour
  • Extra role Behaviour
  • Organisational Spontaneity
  • Civic Organisational Behaviour
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q
  1. forms of OCB: Organ, 1988
A
  1. helping
  2. compliance or conscientiousness
  3. civic virtue
  4. sportsmanship
  5. individual initiative
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

helping

A

voluntary helping other switch -> ALTRUISM

or preventing the occurrence of, work-related problems -> COURTESY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

compliance or conscientiousness

A

employees accept and adhere to the rules, regulations, and procedures of the organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

civic virtue

A

employees take an active interest in the life of their organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

sportsmanship

A

a willingness to tolerate the inevitable inconveniences and impositions of work without complaining + maintaining a positive attitude

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

individual initiative

A

voluntary acts of creativity and innovation designed to improve one’s task or the organisation’s performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

OCB dimension:

maintain organisational functioning

A

OCB-I -> interpersonal citizenship

  • toward the individual
  • helping others, passing info

altruism / courtesy / peacekeeping / cheerleading

OCB-O -> impersonal citizenship

  • toward the benefit of the organisation
  • exemplary work ethic, compliance with organisational rules and policies, promoting the organisational image

compliance / civic virtue / sportsmanship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

OCB dimension:

enhance organisational functioning

A

OCB-CH -> change / challenge-oriented

  • a proactive, improvement-oriented form of OCB
  • suggesting new ideas and challenging the current work process, taking charge, innovative work behaviours, and personal initiative

individual initiative / proactive citizenship / voice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

consequences of OCB

-> individual level

A
  • performance evaluations
  • reward allocation decisions
  • withdrawal-related criteria -> employee turnover intentions, absenteeism
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

consequences of OCB

-> organisational level

A
  • effectiveness -> productivity, efficiency, profitability, reduced costs
  • customer satisfaction
  • group or unit-level turnover
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

consequences of OCB

-> evaluations and rewards

A
  • reciprocity: managers recognise that OCBs make their jobs easier
  • indicates motivation of employees in making the organisation effective
  • managers like employees who exhibit OCBs
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

consequences of OCB

-> possible explanations

A
  • information, resources, support -> higher salaries, more promotions
  • builds social capital -> better social network positions -> career success
  • receive mentoring -> compensate, promote, salary growth, satisfaction
  • indicates competence and builds reputation -> reward decisions
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

OCB is seen as a performance construct

-> Borman and Motowidlo 1993

A

job performance

-> .52 Core-task / in-role .60 Citizenship / contextual performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

OCB + performance construct

-> caution about results

A
  • OCB may be perceived as part of the job
  • studies may measure task behavior and not OCB
  • studies in contexts where employee resources are relatively unlimited -> otherwise OCB and in-role may be negatively correlated
  • questionnaires not adjusted to different job roles -> e.g. white collar employees -> work for results
17
Q

OCB and rewards

-> correlations

A

OCBs
-> .57 reward allocation decisions

OCBs

  • > .77 reward recommendations
  • > .26 actual reward allocation
18
Q

OCB-O vs. OCB-I

A
  • to which do managers pay more attention?

- no differences found on job performance ratings or reward variables -> reward allocation or actual rewards

19
Q

OCB and rewards

-> beware of the bias

A

performance-related bias against females and minorities

  • white males receive larger rewards than women and minorities perform at the same level
  • career rewards difference 14x larger than that found in performance evaluations
  • caution when examining salary and performance evaluations as an outcome -> take into account gender / ethnicity of ppts
20
Q

consequences of OCB

-> individual level

A

withdrawal
may indicate decreasing level OCB

  • .22 -> turn over intentions
  • .14 -> actual turnover
  • .16 -> absenteeism
21
Q

consequences of OCB

-> well-being

A
  • OCB
    satisfaction -> little research
  • prosocial behavior
    personal control, personal efficacy, confidence -> life satisfaction, individual well-being, psychological health, physical health, fitness, self-esteem
  • volunteering
    positive effects on physical health, decreased depression, will to live, self-respect

Cooperation part 2 (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions