2 Solution Delivery Methodologies and Service Management Frameworks Flashcards

1
Q

Explain the main principals and features of a traditional sequential Waterfall
methodology.

A
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2
Q

Explain the main principals and features of an evolving and iterative Agile
methodology.

A
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3
Q

Summaries the differences and benefits of Waterfall and Agile type methodologies.

A
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4
Q

Describe the purpose of Waterfall and Agile methodologies and their use in IT
solutions

A

hardware only based solutions;
• applications;
• software development

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5
Q

Explain the key processes of a service management framework.

A
• service delivery group processes;
   o capacity management;
   o service continuity and availability management;
   o service reporting;
   o service level management;
   o information security management;
   o budgeting and accounting for services;
• resolution processes;
   o incident and service request management;
   o problem management;
• control processes;
   o configuration management;
   o change management;
   o release and deployment management.
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