2 Solution Delivery Methodologies and Service Management Frameworks Flashcards
1
Q
Explain the main principals and features of a traditional sequential Waterfall
methodology.
A
2
Q
Explain the main principals and features of an evolving and iterative Agile
methodology.
A
3
Q
Summaries the differences and benefits of Waterfall and Agile type methodologies.
A
4
Q
Describe the purpose of Waterfall and Agile methodologies and their use in IT
solutions
A
hardware only based solutions;
• applications;
• software development
5
Q
Explain the key processes of a service management framework.
A
• service delivery group processes; o capacity management; o service continuity and availability management; o service reporting; o service level management; o information security management; o budgeting and accounting for services; • resolution processes; o incident and service request management; o problem management; • control processes; o configuration management; o change management; o release and deployment management.