2 Solution Delivery Methodologies and Service Management Frameworks

Question 1

Explain the main principals and features of a traditional sequential Waterfall
methodology.

Question 2

Explain the main principals and features of an evolving and iterative Agile
methodology.

Question 3

Summaries the differences and benefits of Waterfall and Agile type methodologies.

Question 4

Describe the purpose of Waterfall and Agile methodologies and their use in IT
solutions

Answer 4

hardware only based solutions;
• applications;
• software development

Question 5

Explain the key processes of a service management framework.

Answer 5

• service delivery group processes;
   o capacity management;
   o service continuity and availability management;
   o service reporting;
   o service level management;
   o information security management;
   o budgeting and accounting for services;
• resolution processes;
   o incident and service request management;
   o problem management;
• control processes;
   o configuration management;
   o change management;
   o release and deployment management.