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BART SA > Test 1B > Flashcards

Test 1B Flashcards

1
Q

What will cause 4 chimes to ring?

A

Fire alarms, escalator stopping, and 3rd rail trip

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2
Q

Where can you find third rail trip pins?

A
  • In all booths, usually taped to the red emergency telephone.
  • In the security cabinet
  • In the locked PABX phone box near the center of the platform
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3
Q

What can be found in the booth storage cabinet/security cabinet?

A

First aid kit, bullhorn, third rail trip pins, flashlight, station agent stamps and station keys/key box.

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4
Q

What is the barrier open switch?

A

It controls the opening and closing of the fare gates. During revenue hours, the switch shall be in the barrier closed position. In core stations, the switch is under the front countertop or on SAB. In extension stations, on the SAB

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5
Q

Restroom emergency (no response from patron inside)

A

Call Bart police (x7000)
Call Central manager (x4152)
While waiting for Bart PD, keep trying to make contact
When Bart PD arrives, use T key to enter
Notify line supervisor and complete UOR, and if needed an AIR
Turnover log

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6
Q

How often should restrooms be inspected?

A

A minimum of two times during station agents shift.

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7
Q

Restroom maintenance steps

A

Station page for SSW
If no answer, call system service foreworkers office
If no answer, call ComSpec at x4250
Update results in turnover log

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8
Q

In a multi centroid station, who should be the first person to acknowledge any alarms?

A

The primary agent. If the primary agent is not available, the secondary agent should acknowledge.

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9
Q

What do the following annunciations indicate? 1. Wet standpipe 2. Water valve closed 3. Subsystem power malfunction

A
  1. Water flowing in the firefighting system
    2 main water valve for the firefighting system has been closed or tampered with
    3 loss of power to intercom and public address system
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10
Q

Chime code for incoming PABX call

A

3

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11
Q

Chime code for incoming intercom call

A

2

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12
Q

Chime code for fire/related

A

4

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13
Q

Chime code for seismic

A

6

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14
Q

Sequence of events for a manual pull in a CORE station?

A

1 fire summary alarm/manual pull annunciation flashes
2 audible signal activates at the panel
3 Power Support receives a summary alarm
4 four chimes will sound if alarm is not acknowledged at the booth
5 announcement over PA in English and Spanish that escalators will stop
6 all escalators in the station will stop

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15
Q

How does the intercom phone inside the station elevator differ from the others throughout the station?

A

If the call remains unanswered after 30 seconds (10 sec starts chime code +20 sec of chimes = 30 sec) the call rolls over as an emergency call to Power Support

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16
Q

T or F: The SA booth receives calls from the parking lot 911 Emergency Call System in the parking lots and garages

A

False

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17
Q

True/False: a flashing amber light on a booth Emergency Phone indicates that OCC is attempting to contact the agent

A

False

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18
Q

Where are the emergency red telephones located in the stations?

A

In all booths, including secondary’s; in all elevators

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19
Q

If an emergency phone is activated in error, what is the procedure?

A

Stay on the line, explain the reason for the call

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20
Q

How can you make a PA outside of the booth in the original stations?

A

Use the PABX phone on the platform and dial 1235 (all call)

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21
Q

Where are 911 Emergency Call Boxes located? AND…explain their purpose and operation

A

Parking lots, garages, and Park & Ride Lots.

Used only for emergencies. When handset is picked up, call goes to BPD for response. Blue light flashes to indicate that call was made from the location.

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22
Q

List the contents/equipment available at a blue light station.

A

ATE

AC outlet 115v
Third Rail Trip
Emergency phone

+MT phone jack

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23
Q

What are the guidelines pertaining to usage of Platform Ext. Speakers?

A

M-F only; on 0630-0900 and on again 1500-1900

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24
Q

What is the procedure for the PABX phone key? and…what is the equivalent key in the extension stations?

A

Have PABX access key with you at all times.

The equivalent key in extension stations is CAT 74.

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25
Q

What information can you access via the Station Agent Information Update Line (x4188)?

A 
S3TEM:
System Updates
Service Delays
Special Service
Ticket Validation Problems
Elevator Updates
Miscellaneous
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26
Q

What is the reason for pressing * when answering an elevator courtesy call?

A

To activate the call received light at the cab or landing. It notifies the hearing impaired that the call was received.

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27
Q

Once the handset is hung up, how long does it take for the CT or cab call to disconnect before another call can be made from that CT?

A

10 seconds

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28
Q

You are talking to a customer who is inside at the elevator cab or at an elevator Landon. How long do you have before the call is automatically disconnected?

A

5 minutes

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29
Q

Inside the elevator, what mechanism normally activates “car occupied “light on the booth elevator control panel and sends the car automatically to another landing?

A

Motion sensor

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30
Q

If the indicator lights on the elevator control panel do not light up, what are you to do?

A

Submit RFM and a note in the turnover log

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31
Q

If a person in the elevator is not moving, sensors might not detect occupancy. What would you do then?

A

Ask the customer to move around, or, use elevator controls to send the customer to another landing or open door. You must ensure customer exits the elevator.

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32
Q

You are talking to a customer who was inside the elevator cab. After the five minute limit, the call will disconnect. What would you tell the customer in the situation?

A

Your call will disconnect in five minutes, however, if you wait 10 seconds I can try to reconnect.

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33
Q

If the call from an elevator cab is unanswered, what happens?

A

After 10 seconds…2 chimes

After an additional 20 seconds (a total of 30 seconds), the call rolls over to the emergency phone system at Power Support

34
Q

Inside the elevator, what mechanism normally activates car occupied light on the booth elevator control panel and sends a car automatically to another landing?

A

The motion sensor

35
Q

If the indicator lights on the elevator control panel do not light up, what are you to do?

A

Submit RFM, note in the turnover log

36
Q

When you receive annunciation on the booth console what is the immediate action you should do?

A

Press the ACK button to acknowledge the annunciation

37
Q

You’ve been notified bart will be extending service two hours. What actions should be taken with the booth console to ensure proper operations for extended revenue time?

And how can you check this task was completed correctly?

A

The “non-revenue mode” should be disabled.

The “non revenue mode” icon will not be displayed. Also, the About page will no longer display the time for the non-revenue hours.

38
Q

What does the elevator annunciation indicate?

A

That someone is pressing the elevator cab alarm. (this annunciation should be investigated regardless if it does not remain lit or flashing)

39
Q

True or false. Fire annunciations on the booth console will indicate the specific location of the affected area in the alarm banner.

A

False

40
Q

True or false. The alarm banner will display the current revenue days annunciations.

A

False. It only displays the last or most recent annunciation. Previous annunciations can be viewed on the alarm detail page

41
Q

What does the alarm detail page display?

A

The alarm condition, time, and date

42
Q

What does the alarm audible control affect and how?

A

The alarm audible will turn on or off the local alarm at the booth panel. The local alarm will be disabled for 15 minutes after which it will be reenabled automatically

43
Q 
What do the following annunciations indicate?
1 wet standpipe 
2 water valve closed
3 subsystem power malfunction 
4 manual pull
A

1 water flowing in the fire fighting system
2 main water valve for the fire fighting system has been turned off or tampered with
3 loss of power to intercom and public address system
4 The manual pull has been activated

44
Q

A manual pull has been activated. List the sequence of events that will occur in an original station.

A

1 fire/manual pull annunciation flashes
2 Audible signal activates at the booth panel
3 Power support receives a summary alarm
4 Four chimes will sound if alarm is not acknowledged in the booth
5 announcement over PA in English and Spanish that escalators are going to stop
6 All escalators in the station will stop

45
Q

Booth elevator control panel. What are the “elevator control push buttons”?

A

They are labeled with an elevator landing (eg, street, concourse, platform..). Pushing a particular button will cause the button to illuminate, summon the elevator to that level, and open the doors.

46
Q

Booth elevator control panel. What are “movement indicators”?

A

Indicators, not buttons, that show which way an elevator is moving (moving up or moving down)

47
Q

Booth elevator control panel. What are the Elevator Location indicators?

A

Will show the position of the elevator by remaining lit.

48
Q

Booth elevator control panel. What is the Hall Button Enable?

A

A button that allows the patron to call the elevator. This button can be disabled by the station agent in the booth.

49
Q

Examples of what will cause 2 chimes

A

CT phone, elevator CT panel

50
Q

Examples of what will cause 4 chimes

A

Sprinklers, wet standpipe, 3rd rail trip, heat detector, escalator stopping

51
Q

What chime is associated with AFC equipment?

A

None.

52
Q

Example of what will cause 3 chime

A

PABX…incoming call unanswered

53
Q

7 things that can stop an escalator!!

A

Can’t My Linebacker Kill Every Shitty Placekicker?

1 Circuit breaker
2 Manual pull
3 Lowered grill
4 Key switch to off
5 Emergency Stop
6 Skirt switch
7 Power outage
54
Q

You’re the opener. How do you troubleshoot an escalator?

A

1 Grill all the way up
2 key in “on” position at BOTH ENDS
3 check for debris/damage

55
Q

You’re in the booth. All of a sudden, escalator goes out. What now???

A
  • Check to make sure in the turnover log that it’s the first time this has happened today
  • no injury/accident/damage
  • inspect the escalator, walk it, check the combs and steps, handrails
  • start escalator
  • inspect and monitor for noise, steps and handrails should be in sync/going same speed
  • note in the turnover log
  • advise other station agents, if there are others at your station
56
Q

Complete district uniform. 9 items. Name them.

A 
District uniform, neat and clean
Proper shoes 
Name tag
District ID
Station agent keys
Trunk radio, charged
AFC access card/PIN
Refund/payment forms
OR&P
57
Q

Where are third rail trip pins located?

A

In the booth: they’re taped to red phones, and in security cabinet

On the platform: in PABX phone box

58
Q

How often should you inspect elevator cabs?

A

Every two hours on the even hour (that’s the book answer, which sounds weird. Basically, every other hour on the evens.)

The SSW checks them on the odd hours. If they don’t, you the station agent will now be checking the elevators every hour.

59
Q

What is the essential equipment that is connected to batteries??

A

TACE

Train control equipment
Annunciator panel/alarms in the booth
Communication equipment (PABX, courtesy, PA, emergency telephones)
Emergency lighting in the station

60
Q

Name two types of automatic lighting controls

A

Photocell and electric timer

61
Q

A customer shows you a receipt for Parking payment. They accidentally entered an incorrect parking stall number what can you do for the customer?

A

Log the parking stall number into the parking binder/log and explain the situation. The BART police CSO will refer to the log and make the final decision regarding citations.

62
Q

When 75% or more of your AFM/PVMs or SPVM’s are inoperative, what are you to do?

A

Attempt to correct problems with fingertip maintenance.
Ensure that an RFM is completed for each malfunctioning machine and for urgent repair called into the AFC trouble desk.
Place OOS stickers on the keypads of all faulty AFM/PVMs.
Notify line supervisor.

63
Q

A customer states that he/she cannot locate his/her vehicle in a lot or the garage. What are you to do?

A

Obtain the make model license plate and name and address of registered owner.
Call BART police dispatcher extension 7000.
If stolen wait for BART PD
If towed, have customer call BART PD, and for your safety, don’t tell the customer that it has been towed.

64
Q

Restroom emergency procedure

A
  • Call Bart PD
  • notify central manager
  • continue to try to establish contact with person in restroom
  • when police arrive, use “T” key (while continuing to advise them you’re opening the door)
  • notify line supervisor and complete UOR, AIR if needed, and turnover log
65
Q

Injury/incident on an escalator. What’s the procedure?

A

1 stop the escalator (emergency stop or key switch)
2 assist injured customers
3 barricade unit at both landings
4 notify other agents, if applicable
5 AIR + RFM
6 notify OCC manager and transportation supervisor
7 turnover log

66
Q

An escalator has stopped for the second time in a day. Are you permitted to restart it? What do you do?

A

Do NOT restart it!

Place it out of service. Barricade it at both landings.
Complete RFM under maximo link
Notify all station agents at your station
Turnover log

67
Q

What’s a PVP? Who declares it?

A

Parking validation problem. When 75% of parking validation machines are down. The transportation supervisor can declare it.

You start with fingertip maintenance to try and fix it yourself. If not, contact AFC troubleshooting Desk. OOS stickers, sign on booth. RFM + turnover log.

The TS will notify BPD of a PVP

68
Q

How long is daily parking?

A

24 hours

69
Q

What is considered an abandoned vehicle?

A

72 hours in the lot. It may be cited and/or towed.

70
Q

What do you fill out if there’s damage to BART property?

A

UOR, RFM, turnover log

71
Q

How long Can taxis be left unattended?

A

5 minutes

72
Q

Where are the attended bike stations?

A

Fruitvale, 19th, Downtown Berkeley. Hours vary. Free.

73
Q

Where are the Controlled Access bike lockers?

A

Ashby, Embarcadero, MacArthur, Civic Center

74
Q

The parking garages are open 24/7…EXCEPT where?

A

Hayward. The station agent must open and close the garage grill in the courtyard.

75
Q

Carpool parking. Tell me everything you know.

A

You can park in the reserved area before 10am, without paying the Daily Fee rate. (There are no specially designated carpool spaces).

  • A carpool is 2 or more people
  • One person pays for carpool parking on the Official Bart App and enters the carpool ID of their partner. Both members of the carpool must enter the fare gates with the Clipper card registered on their profiles within the time limit allowed by the app.

-carpool parking subject to payment of daily parking fees.

76
Q

List the different types of parking available at Bart

A 
1 Daily fee parking 
2 Reserved parking (Two types: single/multiday, and Monthly)
3 Non-Bart parking
4 EV parking 
5 Mid-day parking
6 Carpool parking 
7 Disabled parking 
8 motorcycle/motor scooter/moped
9 On Duty station agent parking
77
Q

Procedure when a customer states their vehicle is missing from the lot/garage

A
  • Get the make/model/year/license plate
  • Name and address of the REGISTERED OWNER
  • Call Bart PD dispatcher x7000
  • If stolen, advise customer to wait for Bart PD to arrive
  • If towed, advise customer to call Bart PD. For your safety, do not inform them the car has been towed
78
Q

Each parking garage has a generator as an emergency backup system. What does this have the capability to run in the event of an outage? And for how long?

A 
LACE
Lighting
Alarms and annunciations 
Communication equipment
Elevators in the garage

The generator can run up to 24 hours

79
Q

The parking garages contain their own lighting control panels, which are controlled by ________ and ________ .

A

Automatic timer, photocell

80
Q

The elevator emergency phone in the garage goes directly to ___________

A

Power Support.

The agent will then receive a call from Power Support/OCC to investigate. The booth doesn’t get an annunciation

81
Q

At most stations, The elevator machine room is located on the top level of the structure, which contains the___________.

A

Master disconnect switches

BART SA (6 decks)

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