L6

Question 1

Roles of retailers

Answer 1

• buying and assembling goods
• identify economical source for obtaining goods from supplier
• passing on advantages to the consumers
• communicate with supplier

Question 2

Rs with supplier

Answer 2

• experience rep advise type of goods availability
• bring in new product
• offer in house training
• quality of frame, service and price

Question 3

what is Store maintenance

Answer 3

up keep and the repair of the shop
-sub contracted to qualified (staff should know the contacts )

-frequent interval throughout the year usually before and after biz hour

Question 4

what is housekeeping

Answer 4

-general cleaning of the shop

(before, during and after biz hour

Question 5

importance of daily opening procedure

Answer 5

• to get their shop ready for business for that day

Question 6

Daily opening procedure

Answer 6

-ensuring smooth selling day

1. housekeeping
2. stock replenishment
3. completion of paperwork
4. activation pos system
5. handling cash
6. closing daily accounts

Question 7

6 area of concern for housekeeping and maintenance

Answer 7

area covered / equipment 
actions 
frequency 
timing 
responsibility 
standards

Question 8

implication of housekeeping and maintenance

Answer 8

• affect customer perception of the store
• life span of fixtures and equipment
• operating expenses
• facilitate selling process

Question 9

Opening Pos system

Answer 9

• update previous day transcation
• print previous day sales and file it
• activate the system for the current day sales
• check float if it tallies w cash float book/ files
• ensure there is an adequate amount of small notes and coins
• activate credit card machine

Question 10

Closing procedures

Answer 10

report damage if equipment or facilities
and record in the maintenance book/file to duty officer
replenish the packing material
ensure sufficient receipt and audit rolls for cash register for the cashier
clean the cashier counter and sales floor

Question 11

Closing daily account

Answer 11

cash :

• arrange cash memo in running sequence
• print total sales
• cmf total sales from cash register and also against the total sales from cash memo
• physical counting cash
• discrepancy record and report it
• have a witness to counter check

nets / credit cards

• print settlement slips
• tally total nets / credit card amount
• discrepancy - record and report it
• safe keep receipts

Question 12

Closing task

Answer 12

-count daily float amount
-record the days sales in daily sales boom and cash
-float in the cash float book
ensuring all calculation are in order close day account
-file all paper

Question 13

Sales policies

Answer 13

Sales transcation are to be carried out to avoid any misunderstanding between the customer and retailer

• communicated to all staff and customer

what customer should know about the sales of product e.g refund

Question 14

Types of sales policies includes

Answer 14

form of payment 
receipts 
merchandise reservation 
exchange 
refund 
installation alteration 
delivery 
warranty

Question 15

Stock handling

Answer 15

• when merchandise arrives at the shop

- back end task in preparation for selling activity

Question 16

4 concern for stock handling

Answer 16

• area set aside for task
• equipment available to facilitate the task
• documents for verification
• procedure to follow

Question 17

Tasking for stock handling

Answer 17

• order
• receiving
• checking
• marking / price tagging
• merchandise presentation
• internship transfer
• expiry and damage control
• storage
• stock take
• return to vendor
• staff purchase

Question 18

Types of Pos

Answer 18

Stand alone
integrated
self scanning / self checkout

Question 19

Objective of Pos

Answer 19

• short term and long term decision retailer need to make for biz
• information and data can be gathered from POS

Question 20

Data that can be collected in POS

Answer 20

inventory 
vendor 
sales performance 
customer 
marketing 
employee

Question 21

benefits of pos

Answer 21

-information gathered can make strategic and operational decision

e. g :
- customer satisfaction
- better management control
- manpower planning
- customer rs
- supplier rs
- communication w staff
- improve company image