Chapter 8: Communication

Question 1

Message

Answer 1

• actual communication product from the source. It might be a speech, interview, conversation, chart, gesture, memorandum, or nursing note
• message can be sent to the receiver through the following channels of auditor such as spoken words and cues or visual with sight, observations, and perception and touch

Question 2

Channel

Answer 2

• the medium the sender has selected to send the message

Question 3

Receiver

Answer 3

• decoder
• must translate and interpret the message sent and received. The receiver must then decide about an accurate response

Question 4

Verbal communication

Answer 4

• an exchange of info using words, including both the spoken and written word
• depends on language or a prescribed way of using words so that people can share info effectively

Question 5

Nonverbal Communication

Answer 5

• is the transmission of info without the use of words also known as body language
• helps nurses to understand subtle and hidden meanings in what the patient is saying verbally

Question 6

interpersonal communication

Answer 6

• self-talk, communication within a person
• crucial bc it affects nurse’s behavior and can enhance or detract from positive interactions with the patient and family
• occurs between two or more people with a goal to exchange messages

Question 7

SBAR

Answer 7

• Situation
• Background
• Assessment
• Recommendations

Question 8

Situation and Background

Answer 8

provide objective data

Question 9

Assessment and Recommendations

Answer 9

allow for presentation of subjective informationn

Question 10

Orientation phase

Answer 10

• the patient will call the nurse by name
• the patient will accurately describe the roles of the participants in the relationship
• the patient and nurse will establish an agreement about:
  > goals of the relationship
  > Location, frequency, and length of the contacts
  > duration of the relationship

Question 11

Working phase

Answer 11

• the patient will actively participate in the relationship
• the patient will cooperate in activities that work toward achieving mutually accepted goals
• the patient will express feelings and concerns to the nurse

Question 12

termination phase

Answer 12

• the patient will participate in identifying the goals accomplished or the progress made toward goals
• the patient will verbalize feelings about the teminnation of the relationship