Week 3

Question 1

Do not share information with people outside

Answer 1

The circle of care

Question 2

Workplace etiquette

Answer 2

Professional
Ethical
Friendly
Respectful

Question 3

Breaches of workplace etiquette

Answer 3

Swearing, slang
Rolling eyes
Speaking in another language
Bully

Question 4

Before communicating you should consider

Answer 4

What is the situation?
Always show respect
Is stress, frustration, pain affecting the message?

Question 5

Components of the PSW-client relationship

Answer 5

Trust
Respect
Professional intimacy
Empathy
Power

Question 6

Boundaries of therapeutic relationship

Answer 6

Don’t share personal information with client
Don’t accept money or gifts

Question 7

Assertive communication

Answer 7

Thoughts and feeling expressed positively and directly without offending others

Question 8

Principal of validation

Answer 8

People are unique and valuable
Reason behind behaviour
Changes take place over the lifespan
Can’t be forced to change behaviour

Question 9

Interpersonal communication

Answer 9

Professional
Therapeutic
Delivery methods
Techniques
Boundaries
Barriers

Question 10

Gentle persuasive approach

Answer 10

Teaches to be Self-protected, respectful, and nonviolent in vulnerable care situations

Question 11

Therapeutic relationship

Answer 11

An emotional bond of trust, caring, respect