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IPC > T2 - Week 2 Lecture > Flashcards

T2 - Week 2 Lecture Flashcards

1
Q

What is emotional intelligence?

A
  1. Recognizing, understanding, and managing our own emotions
  2. Recognizing, understanding, and influence emotions of others
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2
Q

Why does EQ matter?

A
  1. Enables us to interact more effectively with patients, providers, and coworkers
  2. Helps us develop leadership qualities
  3. Makes us more employable
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3
Q

What are the domains of EQ?

A
  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social skills
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4
Q

How does EQ relevant to RxConnection?

A

Hight emotional intelligence leads to positive patient outcomes

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5
Q

How does one become more self-aware?

A
  1. Knowing your own emotions
  2. Recognizing feelings as they happen
  3. Awareness of how your emotions and mood impact others
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6
Q

What is the RxConnection of self-awareness?

A

Our emotions impact our interactions with those around us

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7
Q

What is self-regulation?

A
  1. Managing your own emotions
  2. Ability to control emotions and behaviors and channel them in a positive, productive way
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8
Q

What is the RxConnection of self-regulation?

A

We can’t control others only ourselves

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9
Q

What is motivation?

A
  1. Using emotions to work toward a goal
  2. Self-motivation is a unifying trait of highly successful people.
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10
Q

What is the RxConnection of motivation?

A

Our motivation impacts the quality of patient care provided

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11
Q

How do we practice motivation?

A
  1. Goal setting
  2. Motivation/vision board
  3. Medication
  4. Empowering questions
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12
Q

What is empathy?

A

Being attuned to social signals that indicate what people need or want

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13
Q

What is the RxConnection of empathy?

A

We serve patients best when we know what they need/want

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14
Q

What are some non verbal cues to empathy?

A
  1. Eye contact
  2. Facial expression
  3. Posture
  4. Affect
  5. Tone of voice
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15
Q

What are social skills?

A

Managing emotions in others

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16
Q

What are the components of social skills?

A
  1. Organizing groups
  2. Negotiating solutions
  3. Personal connection
  4. Social analysis
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17
Q

How can we organize groups?

A

Coordinating the efforts of a network of people

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18
Q

How do we negotiate solutions?

A

Preventing/resolving conflict, diplomacy

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19
Q

How do we make personal connections?

A

Recognizing and responding fittingly to others feelings and concerns

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20
Q

How can we socially analyze?

A

Detect and have insights about other’s feelings, motives, and concerns

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21
Q

What is the Rx Connection of social skills?

A

We use social skills to build good working relationships

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22
Q

What is intrapersonal?

A
  1. Access feelings, discriminate among feelings, use feelings
  2. Self-awareness
  3. Self-regulation
  4. Motivation
23
Q

What is interpersonal?

A
  1. Discern others’ feelings and respond appropriately
  2. Empathy
  3. Social skills
24
Q

What is motivational interviewing (MI)?

A
  1. Approach to counseling that helps people resolve their ambivalence about change
  2. Assumes patients have inherent motivation and ability to change
  3. Avoids persuasion and advice
25
Q

Why do we use MI?

A
  1. Collaborative partnership
  2. Patients are responsible for resolving ambivalence, not interviewers.
  3. Patients choose their own means of change.
26
Q

When do we use MI?

A
  1. Smoking
  2. Physical inactivity
  3. Unhealthy eating habits
  4. Alcohol misuse
  5. Unsafe sexual behavior
  6. Poor self-care
27
Q

What are the components of the spirit of MI?

A
  1. Partnership
  2. Autonomy
  3. Compassion
  4. Evocation
28
Q

How is partnership part of the spirit of MI?

A

The patient is the expert of their own experiences, therefore we need to use cooperative conversation

29
Q

How is autonomy part of the spirit of MI?

A

Acknowledge the person’s freedom to choose by affirming the person and not the behavior

30
Q

How is compassion part of the spirit of MI?

A

Actively promoting the person’s welfare by giving priority to the patient’s needs

31
Q

How is evocation part of the spirit of MI?

A

Evoking the patient’s own motivation and resources for decision making or change

32
Q

What are the 5 principles for utilizing MI?

A
  1. Express empathy
  2. Develop discrepancy
  3. Avoid argumentation
  4. Roll with resistance
  5. Support self-efficacy
33
Q

What is empathy?

A

The capacity to understand another person’s experience from within that person’s frame of reference

34
Q

How can we express empathy?

A

Seek first to understand where empathy focuses on others and not self

35
Q

How can we develop discrepancy?

A
  1. Use reflective/active listening
  2. Encourage goal setting
  3. Identify the pros and cons of change
36
Q

How do we avoid argumentation?

A
  1. Recognize that defensiveness is a protective response
  2. Diffuse defensiveness
37
Q

In what ways can we diffuse defensiveness?

A
  1. Remain calm
  2. Use reflecting statements
  3. Identify what the patient values
38
Q

How do we roll with resistance?

A
  1. Remember that resistance is natural
  2. Shift your approach by using reflective listening and practice reframing
  3. Affirm the patient’s autonomy
39
Q

How do we support self-efficacy?

A
  1. Build the patient’s confidence
  2. Let the patient know you believe in them
  3. Offer the patient hope
40
Q

What are the 4 strategies of MI?

A
  1. Open ended questions
  2. Affirmation
  3. Reflective listening
  4. Summarizing
41
Q

How does character pertain to MI?

A

Spirit of MI

42
Q

How does chemistry pertain to MI?

A

Principles of MI

43
Q

How does competence pertain to MI

A

Strategies of MI

44
Q

What is the pharmacist role in stages of change?

A
  1. Pre-contemplation
  2. Contemplation
  3. Preparation
  4. Action
  5. Maintenance
  6. Relapse
45
Q

How do we achieve pre-contemplation?

A

Engage, build relationship, determine knowledge deficit, review reasons for and against change, increase awareness of risks and problems with current behavior

46
Q

How do we achieve contemplation?

A

Tip the decisional balance, strengthen self-efficacy, explore ways to overcome barriers, develop discrepancy

47
Q

How do we achieve preparation?

A

Help develop a plan, find resources, role play change

48
Q

How do we achieve action?

A

Help implement the plan, problem solve, support self-efficacy, plan for potential challenges

49
Q

How do we achieve maintenance?

A

Help identify and use strategies to prevent relapse, anticipate potential challenges and determine strategies to overcome them

50
Q

How do we achieve relapse?

A

Help recycle through the stages without becoming stuck or demoralized

51
Q

What is a growth mindset?

A
  1. People have the capacity to change
  2. Effort leads to success
52
Q

How do we have a fixed mindset?

A
  1. Abilities are fixed and unchangeable
  2. Effort does not lead to success
53
Q

What is the underlying principle for MI?

A

All motivation is self motivation

IPC (41 decks)

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