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ExpressConnect > Service Responsiveness > Flashcards

Service Responsiveness Flashcards

1
Q

Engineer Callback Response

A

Engineer will call within 30 min, however the average is 10 minutes.

Engineers onsite respond number is 1.2 per day so that they can service the client w/out having to worry about going to another site.

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2
Q

On-Site Response Success

A

99% On-site response is met. SLA response 4, 8, 1 business day. Depending on SLA.

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3
Q

First-Trip Repair Success

A

97% First-Trip Repair Success

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ExpressConnect (7 decks)

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