Collaboration And Teamwork Flashcards

1
Q

When one provider requests input from another provider this is called a ________

A

Consultation

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2
Q

When you delegate responsibility for managing patients specific condition this is called a ______

A

Referral

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3
Q

What is the nurses role in the referral process?

A

Requires an order.
Nurse follows up to make sure consult has taken place
Sometimes has to be the go-between the ordering provider and consulted provider

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4
Q

When does discharge planning start?

A

At admission

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5
Q

What information do discharge planners evaluate for their patient when planning for their discharge needs?

A

Evaluate home environment, medications, patient education, Follow/Up appointments, when to contact the provider, readiness for discharge

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6
Q

What is the role of the primary nurse in aiding in safe patient discharge?

A

Ensure patients have what they need to safely return to home environment

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7
Q

True or False
Breakdown of communication is a safety issue

A

True

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8
Q

When does breakdown in communication commonly occur?

A

Handoff report, shift change, failure to assign responsibilities

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9
Q

When information is received, clarified and understood this is called a ____________ communication.

A

Closed loop

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10
Q

The purpose for an ISBAR is to ?

A

Provide uniform delivery of patient information

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11
Q

I in ISBAR is for?

A

Introduction- name, role

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12
Q

S in ISBARR is for?

A

Situation- what needs to be addressed

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13
Q

B in ISBARR is for?

A

Background- pertinent clinical information

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14
Q

A in ISBARR is for?

A

Assessment- brief evaluation of situation

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15
Q

R in ISBARR is for ?

A

Recommendation - suggestions

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16
Q

R in ISBARR is for?

A

Read back- ensure orders are head correctly.

17
Q

Where should handoff report occur?

A

At bedside

18
Q

What information is exchanged during handoff reports?

A

Background, allergies, medication, condition, anticipated needs, plan of care

19
Q

In order to built trust in other competence you must build a ____

A

Rapport

20
Q

Impolite or offensive behavior directed at an individual is defined as

A

Incivility

21
Q

What are some example of uncivil behaviors?

A

Gossiping, inappropriate tone, refusing help

22
Q

What are consequences for the RN and patients when incivility occurs?

A

Patient harm

23
Q

What are strategies to prevent incivility?

A

DESC- need to confront individual- rehearse what you will say