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TurtlePower 22-23 > Business Voice Edge > Flashcards

Business Voice Edge Flashcards

1
Q

All in One box for BVE

A

Edgewater

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2
Q

what equipment does comcast bring to install

A

Arris 804 Modem

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3
Q

what setup uses this design CMTS, HFC NEtwork, Arris Modem, Edgewater?

A

Business Voice Edge over HFC

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4
Q

what setup uses this design Core Router, Metro Ethernet Swtich, Egdewater?

A

Business Voice Edge over Fiber

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5
Q

how many BVE seats can a customer have

A

1 - 2000

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6
Q

Calls ring all available phones and connect to the first person to answer.

A

Simultaneous

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7
Q

Route calls to ring the phone at the top of a list and go through the list until someone answers, or the end is reached.

A

Regular

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8
Q

Distribute calls in a round-robin

A

Circular

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9
Q

Send incoming calls to the person who’s been idle the longest time

A

Unifrom

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10
Q

Simultaneous, Regular, Circular and Uniform

A

Hunt Group

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11
Q

A virtual receptionist automatically assigns incoming calls to a department, group, or person

A

Automated Attendant

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12
Q

Host and control a 50-participant audio-bridge and share your screen from your desktop with our app.

A

Audio Conferencing

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13
Q

Can you fax with BVE?

A

No they have to have a POTS line

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14
Q

provides multiple business telephones access to a group of “outside” telephone lines.

A

a key system

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15
Q

app you can use to answer a call on the go

A

Comcast Business App

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16
Q

a user feature that once activated by the customer, they have access to the following functionality

A

BE ANYWHERE

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17
Q

Enables a user to view the call state information on monitored users. A light on the Polycom button next to the name of a monitored user that tells whether they are busy, ringing or available.

A

BVE: Busy Lamp Feature

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18
Q

the ability for a user manage another extension from your phone.

A

BVE: Shared Call Appearance

19
Q

reaches out to customer to perform initial onboarding.

A

PIVOT team

20
Q

How many calls can be held in a call queue

A

25

21
Q

PBX

A

Public Branch Exchange

22
Q

CPE ringer type

A

Balanced sinusoidal

23
Q

What is the maximum file size for custom hold music?

A

5mb

24
Q

In the manager dashboard what are the 3 options for when an incoming call comes in to the main phone number?

A

Auto-attendant
Ring single phone
Ring multiple phones

25
Q

Auto-attendants have the ability to provide ____ different locations for call to go and can also be ____ to increase the options?

A

9 and Stacked or tiered

26
Q

a Hosted, cloud-based VoIP solution that is an ideal alternative to a traditional PBX or key system.

A

BVE

27
Q

the phone and features that are assigned to a user.

A

a seat

28
Q

What is included in with each seat?

A

A DID number
A 3-4 and 6 digit extension that can be dialed from inner office phones
Voicemail

29
Q

How many menus and greetings does an auto-attendant have?

A

2 of each. One for business hours one for non-business hours.

30
Q

Where can call detail records be found?

A

businessvoice.comcast.net

31
Q

What information can be found in the call detail records?

A

International calls, calls to, calls from, call duration and time of call

32
Q

An attendant console that runs on your computer for receptionist users who manage and screen inbound calls?

A

Receptionist client

33
Q

A high intensity strobe light for alerting and notification available with clear or colored lenses?

A

Algo strobe (Blue, Amber, or Red)

34
Q

Loud ringer model?

A

Algo 8180 Loud Ringer

35
Q

_______ services utilizes another carrier’s internet service for the data connection.

A

BVE Over-the-top (OTT)

36
Q

______ are employees of a company that work virtually or telecommute.

A

BVE Teleworkers

37
Q

BVE teleworker can only be installed via

A

Self-install

38
Q

Cost Effective, Unlimited, State of the art, Reliability, Scalable and Customizable are advantages of

A

Business VoiceEdge Key Advantages

39
Q

is used to route a call to the outside world.

A

a line

40
Q

maintain separate paths all the way to the end user device whether it be telephones or computers.

A

Non-Converged networks

41
Q

combine phone and data services on a single customer LAN.

A

Converged networks

42
Q

What type of phone is this

A

Poly Rove 30 DECT Handset

43
Q

what is this device

A

Poly Rove R8 Repeater

44
Q

what device is this

A

Poly Rove 40 DECT Handset

TurtlePower 22-23 (41 decks)

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