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Yobani > Peresha Deck > Flashcards

Peresha Deck Flashcards

1
Q

Comcast NBCUniversal has supported this group for nearly 20 years, providing over $150 million in cash and in-kind support.

A

Boys and Girls of America

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2
Q

This program workds to help youth embrace technology in our growing digital world and ensure they excel in it.

A

My.Future

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3
Q

My.Future is available to the 4 million children served each year in nearly this amount of local Boys & Girls Clubs annually.

A

4400

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4
Q

Through our national partnership with this company, we support assistive technology programs and services for people with disabilities and special needs to help improve their quality of life.

A

Easter Seals

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5
Q

Easter Seals also helps Comcast continue to develop products and services that are adapted for use by individuals with this.

A

Disabilities and special needs

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6
Q

The Comcast NBCUniversal Foundation supports Easter Seals’ effort through annual awards from the Comcast NBCUniversal what?

A

Assistive Technology Grant Fund

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7
Q

Comcast NBCUniversal partners with this company to expand digital education for individuals with intellectual and developmental disabilities.

A

The Arc

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8
Q

Every spring, tens of thousands of our employees, family members, friends, and local nonprofit partners join together to celebrate our year-round spirit of volunteerism on this day.

A

Comcast Cares Day

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9
Q

How many volunteers participated in the first Comcast Cares Day?

A

6100

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10
Q

Every year, our employees across the country come together to give back through this campaign.

A

Employee Giving Campaign

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11
Q

This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.

A

Employee Disaster Assistance Fund

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12
Q

What percentage the donations to the Employee Disaster Assistance Fund supports employees in need?

A

100%

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13
Q

What is the maximum grant amount available per employee per year through the Employee Disaster Assistance Fund?

A

$5,000

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14
Q

Who was Comcast’s first community partner?

A

United Way

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15
Q

This program is the nation’s largest workplace mentoring program through Big Brothers Big Sisters of America.

A

Beyond School Walls

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16
Q

When did Beyond School Walls launch?

A

2008

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17
Q

For five consecutive years, Comcast NBCUniversal has been named one of the top 50 community-minded companies in America by this organization.

A

Points of Light

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18
Q

This report highlights some of the key priorities that reflect our values, as well as the stories that help bring those values to life each and every day.

A

Values Report

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19
Q

This document describes Comcast’s information practices, including how personal information is collected, disclosed and protected.

A

Comcast Customer Privacy Notice

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20
Q

According to our customer service module, these are the 4 barriers of the listening process.

A

Environmental, Physical, Style, and Personal

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21
Q

Where can a customer find information on approved Xfinity Internet devices?

A

mydeviceinfo.xfinity.com

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22
Q

What toolkit is used to check customer equipment (cable modems or emtas) that is not listed on a customer account?

A

Non-Account Device Check (Non-Account Device check, Help)(Access via Devices and Diagnostics in einstein)

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23
Q

How Often can an XOD purchase be refunded?

A

Once per 12 months (How8121)

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24
Q

What methods of delivery are available for selection when re-sending a CPNI pin?

A

Postal mail, Automated phone call, or email if account is older than 30 days

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25
Q

What color indicators are possible for any device on which a Health Check is run?

A

Red, Green, Grey (Health Check Help)

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26
Q

This document contains all the information a customer needs in order to understand their Comcast services and costs.

A

Service Order Agreement

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27
Q

What does a green SIK indicator light mean?

A

The customer’s existing devices are in good health, and you should proceed with the SIK. (How7690)

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28
Q

What does a Red SIK Indicator light mean?

A

The customer’s existing devices are in poor health and a professsional installation is strongly recommended.

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29
Q

Two things you communicate to the customer, besides the words themselves.

A

Tone of Voice and Body Language

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30
Q

In addition to Verifying the CPNI pin, what other two methods can be used to generate a reset code for a customer?

A

Text message to customer phone and email to non comcast email

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31
Q

The 3 different ways that adults take in and process information.

A

Visual, Auditory, & Tactile

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32
Q

It is a tool to simplify the process of switching ISP and email providers by transferring information from your current email account to your Xfinity account. (HOW3669)

A

What is Import.xfinity.com

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33
Q

This % of customer transactions CAN be completed digitally.

A

90%

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34
Q

Name 5 Apps available to download on a mobile device

A

Stream, Xfinity, My Account, Wifi Hotspots, Xfinity Home, TV Remote, Connect, Authenticator, X1 Photos, Xfinty Mobile, Mobile Services app, Xfinity Communities

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35
Q

Where is the account number displayed in the My Account App?

A

Under account information by tapping on your name

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36
Q

Two different self help options to program remote

A

X1 STB Help guide, and Xfinity My Account App

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37
Q

Connect your Xfi Pods using this app

A

Xfinity App

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38
Q

What are the 2 apps you can find your Comcast wireless gateway password?

A

Xfinity My Account and Xfinity App

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39
Q

This service designed specifically for college students to stream live TV and On Demand programming to their laptops, desktops and devices

A

Xfinity On Campus

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40
Q

This is a program that empowers Comcast, Comcast Business and NBCU employees—when they are outside of work—to help customers with a billing or repair issue.

A

Digital We’re On It

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41
Q

This program is our first enterprise-wide social recognition experience that allows you to show appreciation—anytime, anywhere.

A

THX

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42
Q

These types of celebrations have also been moved to thx, making them even easier to share at Comcast.

A

Service Anniversary

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43
Q

Gift fulfillment for these types of celebrations will also be done through thx—which features a catalog with more options at a better value.

A

Milestone Anniversaries

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44
Q

How many THX points do you receive each quarter?

A

1500

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45
Q

What is the value of 1 THX point?

A

1 cent / penny

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46
Q

You can recognize these in action, supportive teammates, someone who goes above and beyond – and more!

A

Comcast Operating Principles

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47
Q

When sending recognition in THX, you can choose to add one of these that best fits your reason for recognizing a peer.

A

Core Value

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48
Q

What 2 replies can you send to a THX recognition?

A

High 5 or comment

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49
Q

THX is broken up into these 2 types of activity.

A

Recognition and Redemption

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50
Q

What is the most recognized core value on THX?

A

Work together

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51
Q

This holistic nomination has become a special way of recognizing the efforts of those who go above and beyond to bring the Operating Principles and superior customer experience to life.

A

Circle of Success Award

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52
Q

What are the 3 Circle of Success categories?

A

Individual, hero/volunteerism, team

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53
Q

Honoring Ralph’s drive for excellence, this is a quarterly award recognizing top frontline performers in each region who consistently exceed their key performance goals.

A

Bow Tie Award

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54
Q

These programs are more spontaneous and customized to appeal to the individual as opposed to the population at large.

A

Informal Recognition

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55
Q

For those who like a handwritten touch, these are perfect for employee recognition!

A

Branded Thank You cards

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56
Q

This employee nomination award was built to celebrate the power of innovation through collaboration at Comcast.

A

Innovation Awards

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57
Q

This award recognizes team members who demonstrate a commitment the NPS work practices and who are driving improvement in customer satisfaction.

A

Promoter Awards

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58
Q

This award recognizes warehouse and dispatch employees who add efficiency and speed behind the scenes to accelerate the work we do for our customers.

A

Accelerator Awards

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59
Q

This award celebrates the most impactful solutions rolled out nationally for employees and/or customers that came through the elevations process.

A

Elevations Impact

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60
Q

This award recognizes a region that has used all available resources to remarkably improve the customer experience, meet financial and performance goals and set the stage for regional excellence.

A

Region of the Year

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61
Q

This program recognizes our veterans and highlights their service to our country and contributions to Comcast NBCUniversal.

A

Saluting our Veterans

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62
Q

How often does Comcast celebrate Milestone Anniversaries?

A

Every 5 years through 45 years of service

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63
Q

Name the 5 types of Circle of Success Awards.

A

Innovation Awards, Promoter awards, accelerator awards, elevations impact, region of the year

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64
Q

List 4 ways to to recognize teammates?

A

Xchange, Yammer, ENPS Shout outs, CSW Ecards

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65
Q

This confirmation of purchase will be sent shortly after the order is processed and will clearly describe the product, the price charged, and the length of any trial or promotional period, and will be delivered by mail or email to the physical or email address provided by the customer.

A

Digital Confirmation

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66
Q

This option should only be used when the digital options either fail or are unavailable

A

Verbal Approval

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67
Q

The two digital options for approval

A

Text and Email

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68
Q

Approval Texts and Emails expire after this amount of time

A

15 minutes

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69
Q

Wait _____for a text or email to be received by a customer before trying a different method

A

30 Seconds

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70
Q

This approval option should only be used when face to face with a customer

A

eSignature

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71
Q

Name the 4 approval methods

A

Text, Email, Verbal, eSignature

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72
Q

Comcast will follow up with a digital confirmation of a customers order details in an email and post into the customers My Account profile within how many minutes?

A

15 minutes

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73
Q

Comcast is implementing the ________, which focuses on making sure customers are crystal clear on the products they purchase from us

A

Customer Approval Program

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74
Q

Internet Essentials was launched in

A

2011

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75
Q

This program has connected more than 10 million low-income individuals to low-cost, high-speed internet and to a wealth of knowledge and opportunity?

A

Internet Essentials

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76
Q

Comcast had invested more than $650 million in this program.

A

Digital Literacy Training and Awareness

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77
Q

How many people have been reached through digital literacy training and awareness programs

A

9.5 million people

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78
Q

Comcast has provide low-income Americans with 100,000 what?

A

Affordable subsidized computers

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79
Q

What percentage of families with school-aged children use their Internet Essentials service to complete schoolwork?

A

98%

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80
Q

What percentage of households feel their service has helped them or someone in the home locate or obtain employment?

A

62%

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81
Q

74% of households say Internet Essentials helps them what?

A

Compete in the current technology environment

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82
Q

How much is Internet Essentials?

A

$9.95/mo + tax

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83
Q

How much is Internet Essentials plus?

A

$29.95/mo + tax

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84
Q

Once you are an Internet Essentials customer, you have the option to purchase a laptop or desktop computer at this discounted price.

A

$149.99

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85
Q

Internet Essentials customers have access to ___ of Xfinity WiFi hotspots outside the home every 30 days.

A

40 1 hour sessions

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86
Q

______ is the hub for finding free online tutorials and in-person classes in the customer’s area.

A

Learning Center

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87
Q

What is the Internet Essentials mission?

A

Affordable high-speed internet for low-income households

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88
Q

These people help spread the word about Internet Essentials and provide the community with the necessary skills to take full advantage of having the Internet in the home.

A

Internet Essentials Partners

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89
Q

What are the 4 qualifiers for Internet Essentials?

A

Eligible for public assistance programs, no outstanding debt within 1 year, have not had Comcast internet in the last 90 days, live in the Comcast footprint

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90
Q

If approved, customers will receive a Welcome Kit and Internet equipment in this time period.

A

7-10 business days

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91
Q

What is the speed of Internet Essentials internet?

A

50mbps down / 10 mbps up

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92
Q

What is the speed of Internet Essentials plus internet?

A

100mbps down/ 10 mbps up

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93
Q

Customer may be eligible for Internet Essentials if they have not had Xfinity Internet service in ___ days.

A

90

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94
Q

Customer may be eligible for Internet Essentials if they have a debt over __ old.

A

1 year

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95
Q

What 2 programs are offered to Internet Essentials customers?

A

Discounted Laptop/desktop and free digital literacy training

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96
Q

What is the support number for Internet Essentials?

A

855-8-INTERNET

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97
Q

How many computers can an Internet Essentials customer purchase through Xfinity?

A

1

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98
Q

What 3 things does an Internet Essentials customer receive with the purchase of a computer?

A

Microsoft Office, 90 day warranty, Norton Security Suite

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99
Q

Eligibility Program available to customers with bad debts over 1 year old.

A

Amnesty

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100
Q

What 2 ways can a customer apply for Internet Essentials?

A

call 855-8-INTERNET or online at internetessentials.com

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101
Q

Employee volunteers who help raise awareness about the importance if high-speed internet in the home.

A

Internet Essentials Ambassadors

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102
Q

The Internet Essentials Learning Center is broken up into these 4 topics.

A

Internet basics, online safety and security, getting things done, building new skils

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103
Q

How much data is included with an Internet Essentials subscription?

A

1,024 GB (1 TB) per mo.

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104
Q

Number of employees that have volunteered as Internet Essentials Ambassadors.

A

Over 4,000

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105
Q

This vendor partner provides low-cost computers to Internet Essentials customers.

A

CDI

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106
Q

This Wireless Gateway is given to prepaid Internet customers only.

A

XB2 (Dory) / TG862G

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107
Q

Cisco DPC3939, Cisco DPC3941T and Arris TG1682G are all examples of this type of modem.

A

XB3

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108
Q

Arris TG3482G and Technicolor CGM4140COM are examples of this type of modem.

A

XB6

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109
Q

This Fiber Gateway is assigned for customers who live in EPON communities.

A

XF3 / Arris X5001

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110
Q

Easy to install devices that can be paired with compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak also known as “dead spots.”

A

xFi Pods

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111
Q

This STB serves as the primary X1 HD/SD DVR and has 6 tuners.

A

XG1

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112
Q

This STB can serve as a primary X1 HD/SD non-DVR with 4 tuners or a secondary to another XG1.

A

XG2

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113
Q

This primary X1 HD/SD DVR is Bluetooth and 4K capable and has 6 tuners.

A

XG1v4

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114
Q

This X1 STB is HD and SD capapble with has no tuners available.

A

XiD

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115
Q

This HDMI only X1 STB has no tuners available.

A

Xi3

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116
Q

This HDMI only X1 STB is wireless and has no tuners available.

A

Xi5

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117
Q

This HDMI only wireless X1 STB supports 4K and has no tuners.

A

Xi6

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118
Q

An electronic device that transfers data to or from a computer via telephone or other communication lines

A

Modem

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119
Q

A piece of hardware or software having a specific IP address and connected to network nodes for the transfer of data between computers

A

Router

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120
Q

eMTA

A

Embedded Multimedia Terminal Adapter

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121
Q

Provides the functionality of a WiFi router, DOCSIS 3.0/3.1 cable and voice modem in a single device

A

Wireless Gateway

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122
Q

DTA

A

Digital Transport Adapter

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123
Q

DCT

A

Digital Communication Terminal

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124
Q

DVR

A

Digital Video Recorder

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125
Q

This X1 device has a composite connection

A

XG2

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126
Q

The A, B, C, and D buttons on the Xfinity Remote are called what?

A

Shortcut Keys

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127
Q

Press this shortcut key to access the Help menu.

A

A button

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128
Q

This shortcut button can be used to bring up the Accessibility Settings menu.

A

B button

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129
Q

When viewing live TV, use this button to follow all games on TV with the X1 Sports App.

A

C button

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130
Q

For X1 TV Boxes, use this button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder

A

D button

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131
Q

For this kind of equipment, the D button will enable video description instead of deleting a recording.

A

Non-X1 TV Boxes

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132
Q

This Xfinity remote doesn’t have a TV input button

A

XR2v3

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133
Q

This Xfinity remote doesn’t have a setup button

A

XR15/16

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134
Q

These Xfinity remotes have a voice control button

A

XR11, XR15, XR16, XRA

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135
Q

Pair this Xfinity remote to X1 with the xfinity and info (i) button?

A

XR15

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136
Q

These Xfinity remotes have a search button

A

XR5, XR2v3

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137
Q

This customer purchased Xfinity device creates a mesh network in the customer’s home.

A

xFi pods

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138
Q

Status when XB6 has blue blinking light

A

WPS Mode

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139
Q

Status when XB6 has red steady light

A

No internet connection

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140
Q

Status when XB6 has a white steady light (post-activation)

A

On/Operational

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141
Q

Meaning when XB6 light blinks green

A

Scanning for upstream channels

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142
Q

Meaning when XB6 light blinks yellow

A

Scanning for downstream channels

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143
Q

Which XiD box has a white label at the bottom?

A

XiD DTA

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144
Q

What are all the light colors on the XB6?

A

Red, White, Green, Blue, & Yellow

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145
Q

What 3 Comcast devices can be paired with Bluetooth?

A

Xi5, Xi6, XiOne, and XG1v4

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146
Q

This feature on our xFi Gateways automatically determines the best connection for all of the WiFi devices in the home to optimize the connection.

A

Band steering

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147
Q

Our first X1 receiver TV Box capable of delivering 4K, HDR10 and Advanced HDR video content.

A

Xi6

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148
Q

Lifespan of voice backup batteries

A

3 - 5 years

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149
Q

Warranty length for voice backup batteries

A

1 year

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150
Q

How long will the voice backup battery last in a power outage

A

Up to 24 hours

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151
Q

What is a slimmed down, bare necessities on-screen guide that can be used in the event of a significant X1 outage

A

Xfinity X1 Outage Recovery Mode

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152
Q

If the local version of the recording is not playable for any reason, the DVR will do this:

A

attempt to play back the cloud version of the program.

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153
Q

Having this box allows you to access your DVR recordings from mobile devices and computers while connected to any WiFi or mobile network via the Xfinity Stream app or portal.

A

The X1 Cloud DVR

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154
Q

How many hours of X1 Cloud DVR storage do you have for each X1 DVR TV Box on your account?

A

150 hours

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155
Q

X1 DVR TV Box has approximately how many hours of local storage?

A

150 hours and 300 hours

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156
Q

In order to activate their X1 Cloud DVR features, customers must first accept thisL

A

The cloud technology Terms and Conditions.

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157
Q

How many Bluetooth devices can be stored on the XG1v4?

A

Up to 7

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158
Q

What gateways are compatible with xfi pods?

A

All xfi gateways except DPC3939

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159
Q

Acts as the primary TV Box for non-X1 DVR customers and can be used as a fourth Service to Additional TV in any Xfinity X1 household that also includes Xi devices.

A

XG2

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160
Q

Name the two X1 devices that have 6 tuners

A

XG1v3, XG1v4

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161
Q

Size of the X1 DVR Hard drive

A

500GB

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162
Q

These two X1 boxes have a clock on the front

A

XG1v1 and XG1v3

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163
Q

These three X1 boxes are capable of a composite connection

A

XG2, XG1v1 and XG1v3

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164
Q

What X1 device had 2 HDMI inputs?

A

XG1v1

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165
Q

This device has Just 2 ethernet ports on it

A

XB6

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166
Q

XB6 light blinking Yellow/Green alternating indicates this:

A

Firmware download

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167
Q

The light color when an XB6 Device is online and functioning

A

White (Steady)

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168
Q

MoCA syncing to network on the XB6 is indicated by this:

A

Blinking white light

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169
Q

WPS button is located on the bottom of these two devices

A

Xi5, Xi6

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170
Q

Determine the battery level of your Xfinity remote instructions apply to these four Xfinity remotes:

A

XR2, XR5, XR11 and XR15

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171
Q

To check the battery level of a remote, Press the Setup button on the remote until the LED at the top of the remote changes from red to green and press/enter this:

A

9-9-9.

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172
Q

The LED on a remote will blink to indicate this:

A

battery level

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173
Q

4 green blinks on an Xfinity remote indicates this:

A

the battery power is excellent.

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174
Q

3 green blinks on an Xfinity remote indicates this:

A

The battery power is good.

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175
Q

2 red blinks on an Xfinity remote indicates this:

A

The battery power is low.

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176
Q

1 red blink on an Xfinity remote indicates this:

A

The battery power is very low and that the batteries should be replaced.

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177
Q

If your LED blinks red five times when pressing any button on your remote, it is an indication of this:

A

The battery power is extremely low and the batteries should be replaced as soon as possible.

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178
Q

Press 9-8-1 on a remote to do this

A

Factory reset remote

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179
Q

The XR11 and XR15 need to be paired in RF for this function to work.

A

Voice Command

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180
Q

This allows viewers to change the channel, set a recording, search for a show and more, all with a glance

A

X1 Eye Control

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181
Q

Amazon prime is not compatible to with which STBs

A

RNG-150

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182
Q

Comcast customers who are blind or have low vision can enjoy increased access to TV program

A

Audio description

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183
Q

Change your guide view by doing this

A

Press the guide button twice/ Press guide while already in guide menu

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184
Q

Character limit for X1 device names

A

15 characters

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185
Q

Default Guide View options:

A

All channels, free to me, HD, favorites, trending, movies, sports, kids

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186
Q

Font Opacity options for X1

A

translucent, transparent, solid

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187
Q

In X1, where can you go to try out new features

A

Comcast labs

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188
Q

Lengths of time that the screensaver can be set to start after

A

5 mins, 15 mins, 30 mins, 5 hours

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189
Q

This feature locks movies based on their rating

A

Movie rating locks

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190
Q

This feature locks television shows based on their rating

A

TV Ratings Locks

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191
Q

Maximum time a recording can be extended

A

30 minutes

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192
Q

Modify the look of text in the guide/view increased font size and contrast adjustments in the Guide with this tool in X1

A

Enhanced text readability

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193
Q

Name at least 3 ways a customer can reset the X1 box

A

Restart from My Account Online, Restart from the Xfinity My Account App, Restart from the Help Menu, Restart Using the Power Button, Restart from Device Settings

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194
Q

Name the 3 screensaver types on x1

A

landscape, entertainment, animals

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195
Q

Number of digits required for purchase pin

A

4

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196
Q

On X1 you can view this far out in the guide.

A

2 weeks

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197
Q

Onscreen text and options are spoken regular, aloud to help you navigate through the screen.

A

Voice guidance

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198
Q

Press the A button to access this menu

A

Help menu

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199
Q

Press the B button twice to access one of these 4 modifiable accessibility shortcuts

A

Voice Guidance, Video Description, Secondary Audio Programming, Closed Captioning

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200
Q

Pressing fast forward or rewind skips this far in the guide menu

A

1 Day

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201
Q

Pressing the last button shows up to how many previously watched channels or programs?

A

9

202
Q

Provides RF support for set-top boxes that only support IR

A

XR8 Anywhere Adaptor

203
Q

Public radio shows sponsored by donations

A

NPR 1

204
Q

The options on the bottom menu that show when the Xfinity button is pressed

A

Search (Magnify Glass), Guide, Saved, On Demand, Sports, Apps, Settings (Gear icon)

205
Q

The term used to describe the way a 16:9 aspect ratio image is displayed on a 4:3 screen, where black areas are visible above & below the image.

A

Letterboxing

206
Q

This is the aspect ratio of a typical widescreen HDTV.

A

16:09

207
Q

The two time clock options

A

12 hours or 24 hours

208
Q

Time options for “Snooze parental controls” in x1 stb

A

1 hour, 2 hour, 3 hour, off

209
Q

Use this app to add premium channels to your account without having to contact Xfinity.

A

Manage channels

210
Q

Use this parental control feature to block adult images and titles

A

Safe browse

211
Q

Voice guidance Speech Rate options

A

Regular, Fast, Fastest

212
Q

What are the available font colors for X1

A

black, red, green, yellow, cyan, magenta, blue, white

213
Q

What are the different power levels for lights on X1

A

off, 1, 2, 3

214
Q

What are the menu language options for X1

A

English, Spanish, English (Canadian)

215
Q

What function does the apps lock pin perform?

A

restrict access to apps within X1

216
Q

What is the “purchase PIN” used for

A

restrict purchase of content or subscription

217
Q

What is the Voice command to see a list of voice command examples

A

“What can I say”

218
Q

What prevents displaying of adult titles and descriptions in X1 search ?

A

Safe Search

219
Q

What signals are sent via the activations itg for legacy Motorola boxes?

A

Pairing/refresh and initialize

220
Q

When did system refresh launch?

A

2016

221
Q

When possible, recordings will be scheduled with a little extra time at start and end /Manage start and stop times in record options

A

auto pad recordings

222
Q

Where can you explore new X1 features, shortcuts, and watch tutorials on X1 box

A

X1 Tips

223
Q

Where can you view updates on account and services activity

A

My Account

224
Q

X1 SAP Languages

A

Spanish, French, Canadian French, German, Italian, Portuguese, video description

225
Q

You’ll be able to view scheduled recordings this far out

A

14 days

226
Q

With the x1 Cloud DVR, Your most recent recordings will replace older recordings unless the older recordings are marked as this

A

Save for 1 Year

227
Q

This score is used to rate and filter programs appropriately in Kids Zone

A

Common Sense Media Score

228
Q

A program is considered “Watched” if this much of it has been viewed

A

85% or more

229
Q

Resume points of a program, Except adult programs and rentals, will be saved for up to this amount of time

A

30 Days

230
Q

A program will retain it’s “Watched” status for this amount of time

A

12 months

231
Q

Xfinity coupons last for this amount of time before expiring

A

60 Days

232
Q

The Xfinity X1 On-Screen Guide includes icons from these two services that reflect audience and critic scores/ratings for movies.

A

Rotten Tomatoes and Flixster

233
Q

Sports statistics and information for the sports app are provided by this company

A

STATS

234
Q

This app combines beautiful photos with music to help set the ambiance inside a customer’s home

A

Ambient Moods

235
Q

What is displayed under an app/features menu tile indicating that using it will count towards your Xfinity Internet data usage

A

An INTERNET badge

236
Q

For some apps, you may need to visit this site to connect them to your TV for the first time

A

xfinity.com/profile

237
Q

What is the options for buffer time for the end of recordings

A

On time, 3 minutes, 5 minutes, 30 minutes

238
Q

What is the options for buffer time for the beginning of a recording

A

On time, 1 minute early, 2 minutes early

239
Q

XRA orders must be placed through who?”

A

ACOE (Accessibility Center of Excellence)

240
Q

The __ will pair with the XB7 (and future gateways) to offer 1-Gigabit service or greater through fiber to the x (FTTX) network.

A

XF-ONU

241
Q

This remote has no number buttons.

A

XR16

242
Q

The new and improved Large Button Voice Remote

A

XRA

243
Q

The XRA is available to who?

A

X1 and Flex customers

244
Q

XRA orders must be placed through who?

A

ACOE (Accessibility Center of Excellence)

245
Q

What feature is available to help customers pair the New Large Button Voice Remote?

A

Audio and written instructions

246
Q

What are at least 3 of the new features that the New Large Button Voice Remote has?

A

Battery Release Button, Press & Release Voice Button, Wrist Strap, High Contrast Buttons

247
Q

A Technicolor XB7 can be used on EPON accounts with this?

A

ONU

248
Q

xiOne uses this bluetooth standard.

A

Bluetooth 5.0

249
Q

The XB8 introduces this WiFi band?

A

6GHz

250
Q

What modems support battery back up for non epon accounts

A

XB7 and higher

251
Q

What is the cost of the Voice Battery back up

A

65$

252
Q

What are the recommended brands for a voice battery back up?

A

Rayovac and Energizer

253
Q

Built on the same global technology platform that powers the company’s entertainment and connectivity products and services, including Xfinity X1, Xfinity Flex, Sky Glass and Sky Q.

A

XClass TV

254
Q

Text this number to reach Comcast (COMCST)

A

266278

255
Q

NOAPPT

A

Cancel a service appointment

256
Q

OUT

A

Check for service outages

257
Q

BAL

A

Check your balance

258
Q

LOC

A

Find a Comcast Service Center

259
Q

HELP

A

Get additional service information

260
Q

COMMAND or CMD

A

See all available features

261
Q

STOP

A

Unsubscribe From Xfinty Text Alerts

262
Q

Where does a customer go online to associate a Stream App purchase pin?

A

www.xfinity.com/profile

263
Q

To initiate the Digital We’re On It process, an employee would ask the customer to use their registered* phone to text

A

“On It” to 266-278.

264
Q

Digital We’re On It launched in

A

2018

265
Q

Comcast Twitter

A

@xfinitysupport

266
Q

Comcast Facebook

A

facebook.com/Comcast. & facebook.com/Xfinity

267
Q

Comcast Chat

A

xfinity.com/assistant

268
Q

Get links to download Xfinity apps

A

APP

269
Q

Confirm appointment

A

APPT

270
Q

Get help with billing and payents

A

BILLING

271
Q

Schedule a call back from Xfinity

A

CALLBACK

272
Q

Request text messages regarding the appointment waitlist

A

WAITLIST

273
Q

Birthday of Ralph Roberts is on March 13th of what year?

A

1920

274
Q

The first regularly scheduled TV broadcasts were in,

A

1928

275
Q

The New York station CBS began broadcasting a seven day per week schedule in

A

1931

276
Q

In this year NBC begins Olympics coverage

A

1936

277
Q

the Federal Communications Commission (FCC) adopted an engineering standard to ensure that all television stations broadcast the same signal.

A

1941

278
Q

Original standards for commercial television broadcasting were adopted for the United States by the FCC in which year?

A

194100%

279
Q

Meet the Press premieres

A

1947

280
Q

TODAY premieres

A

1952

281
Q

The Tonight Show premieres

A

1954

282
Q

What year did the peacock logo premier?

A

1956

283
Q

The year in which Comcast was founded by Ralph Roberts with the purchase of American Cable Systems?

A

1963

284
Q

American Cable Systems is renamed Comcast and incorporated in what year?

A

1969

285
Q

Comcast marks its first public stock offering.

A

1972

286
Q

Comcast purchases Philadelphia Flyers

A

1974

287
Q

Saturday Night Live takes the stage

A

1,975

288
Q

Steven Spielberg’s first Universal film

A

1975

289
Q

Brian Roberts receives first training as cable installer in Westmoreland system

A

1975

290
Q

Dan Aaron named Chairman of National Cable & Television Association

A

1976

291
Q

Comcast introduces HBO in Western Pennsylvania

A

1977

292
Q

Comcast’s earnings exceed $3 million for the first time.

A

1978

293
Q

Storecast enters into the video game market by introducing the popular games Pac-Man and Asteroids.

A

1981

294
Q

Brian Roberts graduates from Wharton at Penn and joins Comcast full time

A

1981

295
Q

Late Night premieres

A

1982

296
Q

Brian Roberts becomes manager of Trenton system

A

1983

297
Q

Brian Roberts joins corporate office as Vice President of Operations for cable division

A

6, 6

298
Q

Comcast makes a founding investment in QVC for $380 million.

A

1986

299
Q

Comcast more than doubles in size with purchase of 26% interest in Group W Cable, Inc

A

1,986

300
Q

Dan Aaron receives National Cable & Telecommunications Association’s Distinguished Vanguard Award

A

1,987

301
Q

Comcast enters the cellular telephone field with the acquisition of American Cellular Network Corporation (AMCELL) and Comcast Cellular Communications division is formed.

A

$1,988

302
Q

Brian Roberts elected to Board of Directors

A

1988

303
Q

In this year CNBC launches

A

198900%

304
Q

In this year NBC News Berlin wall exclusive

A

1989

305
Q

Brian Roberts elected President of Comcast Corporation in this year

A

1990

306
Q

Comcast acquires controlling interest in Metromedia Company’s Metrophone cellular system tripling the population area served to 7.4 million.

A

1992

307
Q

Ralph Roberts wins NCTA’s Distinguished Vanguard Award in what year?

A

1993

308
Q

Comcast invests in Golf Channel in this year

A

1994

309
Q

Comcast acquires Maclean Hunter’s US cable operations, becoming third largest cable operator in the US

A

1994

310
Q

Brian Roberts is named National Cable & Telecommunications Association chairman

A

1995

311
Q

Comcast announces the formation of Comcast SportsNet, a regional sports channel in Philadelphia.

A

1996

312
Q

ComcastSpectacor formed, a sports venture owning the Philadelphia Flyers, the Philadelphia 76ers, and hundreds of entertainment venues

A

1996

313
Q

Comcast launches Digital TV.

A

1997

314
Q

In this year Microsoft invests $1 Billion in Comcast

A

1997

315
Q

DOCSIS 1.0 released

A

1997

316
Q

Style Network launches. The new channel is dedicated to style, fashion and design.

A

1998

317
Q

Will & Grace joins NBC’s Must See TV line up

A

1998

318
Q

Comcast University, the Company’s nationwide training and development organization, hosts its first class. “CU” was created to provide training and resources that assist in the development and growth of employees.

A

1999

319
Q

Comcast Interactive Capital is founded

A

1999

320
Q

Comcast founder Ralph Roberts is inducted into the Cable Hall of Fame.

A

2000

321
Q

Comcast completes the acquisition of Outdoor Life Network.

A

2001

322
Q

In this year The first Comcast Cares Day

A

2001

323
Q

Comcast acquires 90% controlling interest in The Golf Channel

A

2001

324
Q

Comcast launches Comcast High-Speed Internet.

A

2002

325
Q

Focus Features is founded

A

2002

326
Q

Brian Roberts named CEO of Comcast

A

2002

327
Q

Comcast acquires AT&T Broadband

A

2002

328
Q

Comcast begins offering HD service

A

2002

329
Q

Julian Brodsky is inducted into the Cable Hall of Fame.

A

2003

330
Q

What year did Comcast launch Video On Demand?

A

2003

331
Q

Comcast.net is launched

A

2003

332
Q

Comcast sells its 57% stake in QVC for $7.7 billion

A

2003

333
Q

Brian Roberts is named one of America’s Best CEOs by Institutional Investor magazine.

A

2004

334
Q

Comcast announces a partnership with TiVo.

A

2005

335
Q

Comcast launches Digital Voice Service

A

2005

336
Q

Comcast, in conjunction with PBS, Hit Entertainment, and Sesame Workshops, launches PBS Kids Sprout

A

2005

337
Q

Comcast and Time Warner announce the dissolution of their Texas and Kansas City Cable Partnership. Comcast receives systems in Houston, TX and gains an additional 700,000 basic video subscribers.

A

2006

338
Q

Brian Roberts is inducted into the Cable Hall of Fame.

A

2006

339
Q

Comcast Business Services launches for small businesses with less than 20 employees.

A

2006

340
Q

Comcast announces its two million Comcast Digital Voice customer milestone.

A

2007

341
Q

Comcast reaches 10 billion On Demand views.

A

2008

342
Q

In this year Comcast Center opens in Philadelphia

A

2008

343
Q

Comcast becomes the nation’s largest Internet service provider.

A

2009

344
Q

Comcast offers universal Caller ID for the TV and computer.

A

2009

345
Q

Comcast unveils Xfinity as the new brand for technology platforms and products

A

2010

346
Q

Comcast labs opens in Silicon Valley

A

2010

347
Q

Wizarding World of Harry Potter opens

A

2010

348
Q

What year was Neil Smit named president of Comcast Cable Communications?

A

2010

349
Q

Comcast and Samsung Electronics Co, Ltd. announce a partnership to bring the Xfinity TV app to Samsung smart televisions and tablets.

A

2011

350
Q

Comcast begins offering Extreme 105 residential Xfinity Internet service to more than 40 million homes across the United States.

A

2011

351
Q

Comcast opens the Spanish-language Center of Excellence in Miramar, FL. The center is exclusively dedicated to handling sales calls from Spanish-speaking consumers across the country.

A

2011

352
Q

Comcast celebrates 10 years of community service and marks $10 million in charitable contributions during the Company’s 10th Comcast Cares Day.

A

201100.00%

353
Q

Comcast becomes the first provider to stream content from five premium channels via the Xfinity TV app — HBO, Showtime, Cinemax, Starz and Encore.

A

201100.00%

354
Q

The Xfinity Triple Play Self-Install Kit is introduced, enabling customers to install and activate their Xfinity TV, Voice and Internet services at their convenience.

A

201100.00%

355
Q

Comcast announces it is working with leading technology and content providers to deliver the Company’s next-generation Xfinity TV experience, X1. This new experience will transform the way consumers watch television with a new guide and user interface, making the TV screen more interactive, personal and social.

A

201100.00%

356
Q

Brian Roberts demonstrates the first 1 gigabit connection over a live broadband network at the Consumer Electronics Show by downloading close to nine hours of content in about 90 seconds.

A

2011

357
Q

NBCUniversal completes the purchase of The Blackstone Group’s 50 percent interest in Universal Orlando. NBCUniversal and its affiliates become 100 percent owners of Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk located at Universal Orlando Resort. The enterprise value of the transaction is $3.165 billion.

A

2011

358
Q

Comcast becomes the first large Internet service provider in North America to start deploying IPv6.

A

2011

359
Q

In this year Comcast acquires NBCUniversal

A

2011

360
Q

Internet Essentials launches

A

2011

361
Q

What year did An incredible Dream: Ralph Roberts and the story of Comcast come out?

A

2011

362
Q

NBCUniversal and affiliates become 100% owners of Universal Studios theme parks in Orlando, FL

A

2011

363
Q

Comcast and NBCUniversal deliver first multiplatform Olympics to American viewers, streaming every event live online.

A

2012

364
Q

Comcast begins National launch of X1, the next-generation cloud-enabled television platform, and introduces the X1 Remote Control app.

A

2012

365
Q

Universal Films celebrates centennial

A

2012

366
Q

Comcast launches the new Xfinity TV Go app, a major update to the Xfinity TV Player app, which enables customers to watch up to 35 television channels over the internet on their Apple and Adroid-powered mobile devices.

A

2013

367
Q

Comcast celebrates 50th anniversary

A

2013

368
Q

First live streaming app launches this year

A

2013

369
Q

First Comcast wifi hotspots became live in this year

A

2013

370
Q

First Comcast wireless gateway was launched in this year

A

2013

371
Q

Xfinity TV GO app with live streaming launches

A

2013

372
Q

Comcast Corporation announces that Comcast and NBCUniversal have hired 3,000 veterans since January 2012, far outpacing our goal to hire 2,000 by 2015 as part of our ongoing partnership with the U.S. Chamber of Commerce Foundation’s “Hiring Our Heroes” initiative.

A

2014

373
Q

Comcast begins the rollout of Gigabit Pro, a symmetrical, 2 Gigabit-per-second (Gbps) service that will be delivered via a fiber-to-the-home solution.

A

2015

374
Q

Comcast announces a partnership with Electronic Arts (EA) to develop an all new service that brings HD gaming experiences to the TV via X1.

A

2015

375
Q

In this year 30 Rockefeller becomes the Comcast Building

A

2015

376
Q

In this year Comcast introduces the X1 Voice remote

A

2015

377
Q

Blazing a new trail for Gigabit speed

A

2015

378
Q

30 Rock becomes the Comcast Building

A

2015

379
Q

Universal shatters Hollywood records

A

2015

380
Q

ComcastNow launched

A

2015

381
Q

Gigabit Pro first offered

A

2015

382
Q

The Rio Olympics largest, successful media event in history

A

2016

383
Q

Netflix launches on X1

A

2016

384
Q

Comcast acquires DreamWorks Animation

A

2016

385
Q

xFi Launches

A

2017

386
Q

Comcast launches Xfinity Mobile

A

2017

387
Q

Comcast Technology Center opens

A

2018

388
Q

PyeongChang Olympics available in 4K

A

2018

389
Q

Comcast Acquires Sky

A

2018

390
Q

Xfinity becomes nation’s largest gigabit internet provider

A

2018

391
Q

NBC becomes the first national broadcast network.

A

1926

392
Q

Xumo Acquisition

A

2020

393
Q

DreamWorks Animation Acquisition

A

2016

394
Q

Comcast launches Xfinity xFi Advanced Security to protect WiFi-connected devices in the home.

A

2019

395
Q

Comcast launches Xfinity Flex streaming platform for Xfinity Internet-only customers.

A

2019

396
Q

Comcast Business makes X1 available to commercial customers nationwide.

A

2019

397
Q

Comcast launches enhanced WiFi parental control tool for xFi customers, allowing parents to automatically pause network connectivity in the home.

A

2019

398
Q

Internet Essentials, Comcast’s low-cost, high-speed Internet program, expands to include people with disabilities and seniors.

A

2019

399
Q

Comcast Business expands broadband footprint into Canada.

A

2019

400
Q

Comcast Spotlight rebrands as Effectv, emphasizing its commitment to delivering measurable results for its clients.

A

2019

401
Q

Comcast launches its Xfinity Privacy Center, a resource for Xfinity customers, and outlines the company’s privacy commitments.

A

2019

402
Q

Comcasts announces robust COVID-19 response, including commitments for Xfinity customers to help ensure students and families remain connected to the Internet during the COVID-19 crisis, and commits more than $500 million to support employees where operations were paused or impacted.

A

2020

403
Q

Comcast launches Lift Zones nationwide, providing high-capacity WiFi in hundreds of facilities around the country to help students get online, participate in distance learning, and do their schoolwork.

A

2020

404
Q

Comcast commits $100 million to fight injustice and inequality against any race, ethnicity, gender identify, sexual orientation or ability.

A

2020

405
Q

Comcast launches Comcast RISE, an initiative created to help thousands of small businesses, and especially those owned by people of color, impacted by COVID-19 over the next three years.

A

2020

406
Q

Xfinity broadband has its best year in company history, with two million net broadband customer additions.

A

2020

407
Q

Xfinity Mobile launches 5G coverage nationwide and is named #1 in customer satisfaction among full service wireless providers by the American Customer Satisfaction Index.

A

2020

408
Q

Comcast NBCUniversal launches its new streaming platform, Peacock in the U.S.

A

2020

409
Q

Comcast achieves a 10G technical milestone in a trial delivering 1.25 gigabit-per-second upload and download speeds over a live production network using Network Function Virtualization combined with the latest DOCSIS Technology.

A

2020

410
Q

Comcast NBCUniversal launches SportsTech, a global accelerator for sports technology startups.

A

2020

411
Q

Comcast announces the next generation xFi Pod, delivering whole home WiFi coverage.

A

2020

412
Q

Xfinity Flex surpasses one million devices deployed.

A

2020

413
Q

Comcast launches its most powerful Internet device capable of multi-gigabit speeds with WiFi 6.

A

2020

414
Q

Comcast adds 1.3 million net, new broadband customers, offering the best whole home connectivity with fast speeds and wall-to-wall coverage that enables nearly one billion unique devices to connect over WiFi during the year.

A

2021

415
Q

Comcast launches XClass TV, bringing its award-winning entertainment and voice platform directly to consumers across the U.S., both inside and outside of Comcast’s service areas.

A

2021

416
Q

Comcast continues to provide a differentiated broadband experience with the rollout of the XiOne, the company’s first connected streaming device.

A

2021

417
Q

Comcast continues to take major steps forward on the road to 10G – the technology that will allow us to deliver multi-gigabit upload and download speeds over the connections already in tens of millions of homes in America – including a world-first demonstration of a complete 10G connection from network to modem.

A

2021

418
Q

Xfinity Mobile has a breakout year with record-high subscriber line additions of 1.2 million, reaching a total of four million lines at year end, and is ranked #1 in Customer Satisfaction by the American Customer Satisfaction Index for the second year in a row.

A

2021

419
Q

Comcast Business revenue grows to $9 billion and continues to expand with the acquisition of Masergy, a leading B2B innovator targeting mid-to-large size companies with international locations, and the launch of mobile for small businesses.

A

2021

420
Q

Expanding on a successful 10 years of Internet Essentials, Comcast introduces Project UP, our comprehensive initiative to advance digital equity and build a future of unlimited possibilities. Through Project UP, Comcast commits $1 billion over the next 10 years to provide more people with the tools and resources they need to succeed in an increasingly digital world.

A

2021

421
Q

Comcast announces its commitment to be carbon neutral by 2035 for Scope 1 and 2 emissions across our entire global operations.

A

2021

422
Q

With nearly six billion minutes consumed across NBC Olympics Digital, Peacock, and social media platforms, The Olympic Games Tokyo 2020 becomes the most streamed Olympics in history.

A

2021

423
Q

Comcast furthers its commitment to advancing digital equity, installing our 1,000th Lift Zone in St. Paul, Minnesota, and continues to roll out additional locations in community centers nationwide.

A

2021

424
Q

In its first year, Comcast RISE provides over $60 million in grants, marketing, and technology services to support more than 6,700 small businesses owned by people of color. With its expansion in January 2022 to all women-owned businesses, the program is on track to support 13,000 businesses by year-end.

A

2021

425
Q

Where can you find your PERNR number on ComcastNow home page?

A

Hover over the Comcast logo

426
Q

What 3 pieces of information are displayed when you hover over the Comcast logo on the ComcastNow homepage?

A

NT login, server IP, PERNR number

427
Q

What does the people icon represent on the ComcastNow homepage?

A

Social Notifications

428
Q

This is your one-stop site to help you, the Comcast employee, get questions answered or find more information.

A

ComcastNow

429
Q

ComcastNow is broken into these 3 main areas.

A

Menu, related links, news

430
Q

From this page, you have access to everything from links, to other Comcast systems, to the latest trending news.

A

Homepage

431
Q

This section of ComcastNow allows you to access other Comcast systems such as the Comcast Store, Café 360, or the Employee Directory.

A

Menu

432
Q

What are the 3 subcategories of ComcastNow Links?

A

Working at Comcast, Our Company, Resources

433
Q

On ComcastNow, this page provides a great deal of resources for new associates.

A

New to Comcast?

434
Q

On ComcastNow, this page provides links to pages that help you do your job.

A

Helpful Resources

435
Q

On ComcastNow, this page provides frequently used links related to your career.

A

Quick Links

436
Q

On ComcastNow, this is your opportunity to build your internal public information that is located on Comcast’s intranet.

A

ComcastNow Profile

437
Q

What key piece of company information is located beneath the ComcastNow logo on the homepage?

A

CMCSA stock price

438
Q

Where can you locate saved articles on ComcastNow?

A

MyBookmarks

439
Q

Make our Customer Experience the Most reliable, consistent and digital, Deliver workld class product innovation and experience, drive groth, Work together as a team

A

2022 Cable Goals

440
Q

These widgets on the ComcastNow page are also known as ___.

A

Connections

441
Q

This ComcastNow Connection grants you access you ESS and MSS.

A

Self-Service

442
Q

This ComcastNow Connection is your “Passport to Progress” at Comcast. It’s like an internal LinkedIn profile that makes it easy for you to promote your personal brand—by highlighting skills, experience, and achievements—and easy for Comcast to find internal talent for job openings, development opportunities, and special projects.

A

Career Profile

443
Q

This ComcastNow Connection is a free online learning portal to help employees become stronger leaders.

A

Harvard ManageMentor

444
Q

This ComcastNow Connection is the Comcast Business information application for Small to Medium Sized Business (SMB), Mid-Market and Enterprise Customer Care employees.

A

CAFE

445
Q

This ComcastNow Connection helps you get answers to your HR-related questions.
(Formerly known as the Employee Service Center or the ESC.)

A

AskHRSS

446
Q

This ComcastNow Connection is your source for cable industry news.

A

CableFAX Daily

447
Q

This ComcastNow Connection provides standards of business conduct in order to achieve our ethical standards and commitment to integrity.

A

Code of Conduct

448
Q

Where can you locate current company news on ComcastNow?

A

Trending Now

449
Q

Employee focus, ethics, enthusiasm, diversity, flexibility, quality and respect all represent these.

A

The 7 Comcast Pillars

450
Q

An Entrepreneurial Spirit, Act with Integrity, Respect for each other, Giving back to the community

A

Comcast Core Values

451
Q

Xfinity Customer Commitment

A

Respect your time, simplify your experience & make things right if we fall short

452
Q

By partnering with this organization, we help youth embrace technology in our growing digital world and ensure they excel in it

A

Boys and Girls Clubs of America

453
Q

Comcast Employee Resource Group that foster’s an environment of recruiting, retaining, developing and connecting professionals of all abilities. Open to all employees, it is designed to help everyone reach their maximum potential by engaging members through increased exposure, leadership and mentoring opportunities

A

My Abilities Network

454
Q

Comcast NBCUniversal hosts the nation’s largest workplace mentoring program in partner with this organization.

A

Big Brothers & Big Sisters of America

455
Q

Comcast offers a number of other channels for addressing workplace and integrity issues—all under the umbrella of “_________________________________”

A

Comcast NBCUniversal Listens

456
Q

Comcast’s short form news platform where leaders and innovators exchange ideas & tackle the issues facing communities across America

A

Comcast NewsMakers

457
Q

Contact this help group representative online or by phone at 888-560-0902 for help with all your health care decisions, from finding a doctor to questioning a claim

A

Accolade Health Assistants

458
Q

Cost of internet-ready laptop or desktop computer for Internet Essentials

A

149.99

459
Q

Digital Care agents must communicate with customers this way when asking for account-related information

A

Direct Message (or DM)

460
Q

Employee Resource Group dedicating to shaping future leaders and serving the community by teaching innovation, collaboration and exceptional business results. It’s focus is professional development, mentorship and networking and community service.

A

Young Professionals Network

461
Q

Employee Resource Group established to help businesses embrace different points of views by attracting, developing and retaining lesbian, gay, bisexual, transgender and straight employees. Provides networking opportunities, learning & speaker series, access to senior leadership & meaningful volunteer opportunities to it’s LGBT and straight ally members

A

Out at Comcast

462
Q

Employee Resource Group focusing on developing & advancing women at Comcast by providing a forum to network & opportunities for professional growth. Open to all employees, it encourages development by focusing on leadership, advancement & career development opportunities through educational resources and networking events

A

Women’s Network

463
Q

Employee Resource Group with members from across Comcast who share a deep respect and commitment to the women & men who have proudly served & continue to serve in our nation’s armed forces. Open to all employees, it promotes a business culture that recognizes, supports and develops the unique characteristics of veterans throughout Comcast & within our communities

A

Veterans Network (vetnet)

464
Q

Employees get this percentage based discount on On Demand movies, PPV events, and other x1 purchases.

A

20%

465
Q

Established to help attract, promote and retain Asian & Pacific Islander American talent at Comcast. Provides leadership, professional development, community outreach, cultural enrichment & networking opportunities for its members.

A

APA Asian Pacific Americans

466
Q

Go here to see you health benefits

A

myBenefits

467
Q

HRSS

A

Human Resources Shared Services

468
Q

Initiative focused on bringing an environmental perspective to everything we do, informing and entertaining our audiences while driving more sustainable practices into our own operations

A

Green is Universal

469
Q

Let your kids take control of the remote and browse independently in a guide designed just for them. This safe environment allows children to easily navigate through age-appropriate content to find their favorite shows, movies and characters.

A

Kids Zone

470
Q

Manage your 401k, stock purchase, and equity plans through this company

A

Fidelity

471
Q

Mission is to strengthen our commitment to African American employees at Comcast through professional development, career management, mentoring & networking. Also strengthens relationships within the African American community in neighborhoods where our employees live & work, enhancing Comcast’s image as an employer of choice

A

BEN (Black Employee Network)

472
Q

NBCUniversal’s long standing, cross-company public service initiative focused on education, diversity, health, civic engagement and the environment. It has addressed the nation’s most pressing social issues & remains a trusted voice for sharing knowledge

A

The More You Know

473
Q

On this day Comcast and General Electric completed their transaction to form NBCUniversal LLC

A

29-Jan-11

474
Q

Open to all employees, it unites educates and empowers Hispanic professionals in a community experience that helps members realize their professional goals - all while driving business results

A

Unidos

475
Q

Partnership with this organization helps combat America’s high school dropout crisis and develops the next generations of leaders.

A

City Year

476
Q

Partnership with this organization is a reflection of Comcast’s longtime commitment to helping communities in need. Comcast was one of the first companies to conduct a company wide giving campaign simultaneously across the country for this organization

A

The United Way

477
Q

“Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.” This is an example of:

A

The Comcast Credo

478
Q

Name the following Touchtone: “We will invest in our people because our company can only be as strong as the people who work here.” (Comcastnow.com

A

Employee Focus Touchstone.

479
Q

Name the following Touchtone: “We will work with an unbridled passion for our customers and for our business.”

A

Enthusiasm Touchstone.

480
Q

Name the following Touchtone: “We will always act with the highest standards of honesty, fairness, and integrity”

A

Ethics touchstone

481
Q

Name the following Touchtone: “We will always be open to new thinking and approaches, as this helps us adapt to an ever-changing marketplace.”

A

Flexibility Touchstone.

482
Q

Name the following Touchtone: “We will offer the finest and most reliable products available.”

A

Quality Touchstone.

483
Q

Name the following Touchtone: “We will show respect for our customers and for each other.”

A

Respect Touchstone.

484
Q

Recognized Team members who are driving improvement in customer satisfaction.

A

Promoter Award

485
Q

the Advertising and Sales division of Comcast Cable Care

A

Comcast Spotlight

486
Q

These are a best practice to enhance employee engagement and our inclusive workforce culture at all levels of the organization.

A

Employee Resource Groups

487
Q

This award recognizes warehouse and dispatch employees who go above and beyond the work we do for our customers

A

The Accelerator Award

488
Q

This company is a leader in the sports management industry, providing high quality sports & entertainment to millions of fans around the world.

A

Comcast Spectacor

489
Q

This customer experience pillar represents training support.

A

Employee empowerment

490
Q

This day focuses on raising funds to lift children out of poverty via a combination of grassroots and workplace fundraising, social media challenges & retail cause marketing.

A

Red Nose Day

491
Q

This division helps start up endeavors support & grow business ideas with technological, advertising .& financial assistance

A

Comcast Ventures

492
Q

This group is a dedicated team of HR, benefits, and payroll professionals who are available to assist you with your questions by phone or online weekdays from 8 a.m. to 10 p.m.

A

Employee Service Center

493
Q

This is the primary Comcast Twitter customer service handle

A

@ComcastCares

494
Q

This is the rebranded name of the Comcast Guarantee for residential customers.

A

Xfinity Customer Commitment

495
Q

This program provides a three-step process for resolving workplace legal disputes.

A

Comcast Solutions

496
Q

This program trains youths from primarily diverse, low income backgrounds in internet and computer skills

A

Comcast Digital Connectors

497
Q

This resource assists with leave of absence planning and claims.

A

Sedgwick

498
Q

This resource provides you and your family with personal and confidential counseling services.

A

CommPsych

499
Q

This year NASCAR and Comcast announce a historic agreement that will make Comcast’s XFINITY brand the title sponsor of what is now known as the NASCAR Nationwide Series through 2024

A

2014

500
Q

To be eligible for Internet Essentials, applicants must not have an outstanding debt to Comcast in this period of time.

A

1 Year

Yobani (6 decks)

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