1.2.3 hospitality and catering provision to meet specific requirements Flashcards
(20 cards)
What type of experience do customers expect when visiting hospitality and catering provisions?
An enjoyable experience
What do customers expect in terms of service at hospitality and catering provisions?
Polite efficient service
What is a key expectation regarding value for money in meals?
Meals that are nutritious, filling, and sold at the right price
What trend do customers expect hospitality and catering provisions to keep up with?
Mobile ordering apps
Why is awareness of competition important for hospitality and catering provisions?
To adapt their menus to attract new customers
How does media influence customer expectations in hospitality and catering?
Customers expect provisions to match reviews
What environmental expectation do customers have for hospitality and catering provisions?
Eco-friendly provisions
What do customers expect regarding the use of ingredients in dishes?
Dishes made with seasonal, local ingredients
What is the purpose of conducting marketing research in hospitality and catering?
To find out the requirements, needs, and expectations of potential customers
This information helps businesses tailor their offerings to meet customer demands.
What is a USP in the context of hospitality and catering?
Unique Selling Point
A USP differentiates a service or product from competitors.
What does the term “specific requirements” refer to in hospitality and catering?
Specific requirements refer to the individual needs and preferences of customers, such as dietary needs, cultural, or religious preferences, and any allergies or intolerance that must be catered to during food service.
Why is it important to meet specific customer requirements in the hospitality and catering industry?
Meeting specific requirements ensures customer satisfaction, promotes customer loyalty, ensures health and safety standards are adhered to, and can help a business meet legal obligations, such as food allergies or dietary needs.
What are some examples of dietary requirements that may need to be considered?
Examples include vegetarian, vegan, gluten-free, dairy-free, kosher, halal, and low-sodium diets, among others.
How can a catering business meet the dietary needs of customers with allergies?
By providing clear labeling of food items, training staff on allergen awareness, preparing food in separate areas to avoid cross-contamination, and offering alternative options for those with food allergies.
What role does cultural sensitivity play in hospitality and catering?
Cultural sensitivity is important in respecting the dietary preferences, traditions, and beliefs of customers, ensuring the food and service meet their expectations while showing respect for their customs.
What types of facilities and equipment should be available to meet specific dietary requirements?
Facilities such as separate cooking and preparation areas for allergen-free foods, specialized cooking equipment for dietary needs (e.g., gluten-free toaster), and storage areas to keep ingredients separate are important.
How does a catering provider identify the specific needs of customers?
Through clear communication, asking customers about their dietary restrictions or preferences when making a reservation or at the point of order, and offering menus that highlight specific dietary options.
What are the key legal requirements in the hospitality and catering sector related to food provision?
Businesses must comply with food safety regulations, labeling laws (e.g., allergens in food), and any health and safety standards to ensure the safety and well-being of customers.
How can hospitality providers ensure they meet religious dietary requirements?
By understanding and respecting the dietary laws of different religions (e.g., halal or kosher), sourcing appropriate ingredients, and preparing meals in compliance with these requirements.
What are the potential consequences of failing to meet specific customer dietary requirements?
Potential consequences include customer dissatisfaction, loss of business, reputational damage, health and safety risks, and potential legal issues, especially in the case of food allergies.
