Supply Chain Tech Flashcards
3D Printing Pros:
-Reduction in component weight
-From Make-to-Stock to Make-to-Order
-Inventory reduction
-Can produce closer to consumers
-Current uses:
Healthcare- prosthetics and dental
Manufacturing- replacement parts
3d Printing cons:
-Slower than traditional production
-More expensive than traditional production
-Intellectual property rights
-Enables counterfeit goods
-Manufacturing/distribution moved further downstream
-Needs increased communication
virtual reality pros:
-Improved customization
-Customer service experience
-Enhanced data availability for workers
virtual reality cons:
Slow acceptance of VR glasses
Safety issues/motion sickness
Security/data privacy
Driverless Vehicles: Pros
Decreases labor costs
Reduced human errors
Increased efficiency and range
Improved data transparency
Internet of Things (IoT)
A term used to describe the phenomenon of digitalizing and customizing the delivery of goods and services
Gathering, analyzing, and acting on data
Via a network of interconnected semi-autonomous devices (aka “edge” devices)
Uses sensors
IoT applications:
Smart Factories
Smart Houses
Smart Cities
Smart Agriculture
IoT Pros:
Automates factories
Anticipates needs of customers
Increased transparency
Increased agility and flexibility
IoT Pros:
Automates factories
Anticipates needs of customers
Increased transparency
Increased agility and flexibility
IoT Cons:
All cons associated with previously discussed technologies:
Difficult to adopt throughout SC
Security issues
Privacy/liability issues
Standards
4 dimensions of e-commerce customer experience cycle:
-navigation
- information
- customer support
- logistics
benefits of virtual inventory:
- reduced investment in inventory and fulfillment
- wider product selection
- predictable availability
- lower costs
cons of virtual inventory:
- loss of product margin
- loss of control impacting negatively on service
- threat of disintermediation
- quality control and returns
factors that favor traditional retail structure:
- higher sales volume
- high need for order consolidation
- lack of wholesaler capabilities
- high demand volatility
- high product variety
impact of online sales on customer service:
response time
variety
availability
customer experience
faster time to market
order visibility
returnability
