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Apple Device Support Exam (9L0-3021-ENU) > macOS > Flashcards

macOS Flashcards

1
Q

Which steps start up a Mac with Apple silicon in macOS Recovery?

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.
B. Turn on or restart the Mac, then immediately press and hold the Shift key as the Mac starts up.
C. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

A

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.

Mac computers with Apple silicon use the power button for all options.

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2
Q

What does safe mode prevent from loading when you start up a Mac?

A. Wi-Fi
B. System Preferences
C. Login items

A

C. Login items

Safe mode prevents your Mac from loading login items, system extensions not required by macOS, and fonts not installed by macOS.

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3
Q

What is a function of macOS Recovery?

A. macOS Recovery enables target disk mode.
B. macOS Recovery helps you repair or erase a hard disk.
C. macOS Recovery helps you restore your internet connection.

A

B. macOS Recovery helps you repair or erase a hard disk.

macOS Recovery helps you restore from Time Machine, reinstall macOS, get help online, repair or erase a hard disk, and more.

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4
Q

Which statement about Erase All Content and Settings is true?

A. Find My and Activation Lock remain turned on after the Mac has been erased.
B. Bluetooth devices remain paired to your Mac after Erase All Content and Settings completes the erase process.
C. Erase All Content and Settings can be undone.
D. Third-party apps are removed on your Mac after it’s been erased.

A

D. Third-party apps are removed on your Mac after it’s been erased.

All settings, media, and data are erased from the Mac.

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5
Q

Disk Utility can erase the built-in startup disk of a Mac when started in macOS.

A. False
B. True

A

A. False

You need to start in macOS Recovery to erase the built-in startup disk.

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6
Q

How do you start a Mac notebook with Apple silicon in DFU (Device Firmware Update) mode?

A. Press and hold the power button until “Loading startup options” appears, then immediately press and hold the left Control key, right Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears on the screen.

B. Press and hold the power button and at the same time press all three of the following keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

C. Press and hold the power button until “Loading startup options” appears, then immediately press and hold the left Control key, left Option key, and left Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

D. Press and hold the power button and at the same time press all three of the following keys for 15 seconds: the left Control key, left Option key, and left Shift key. After 15 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears on the screen.

A

B. Press and hold the power button and at the same time press all three of the following keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

You can access DFU mode only by using these specific keys on a Mac notebook with Apple silicon.

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7
Q

Which of these actions does Migration Assistant perform?

A. Transfers contacts, calendars, email accounts, and more from iCloud
B. Transfers applications, user accounts, settings, and other content from a Mac
C. Helps you upgrade from earlier macOS versions to the current version
D. Stores content on an external storage device so that you can move it to a Mac later

A

B. Transfers applications, user accounts, settings, and other content from a Mac

Migration Assistant transfers content and data from a Mac.

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8
Q

In which folder do you find Migration Assistant on a Mac?

A. Applications/Utilities
B. System/Library/CoreServices/Applications/Utilities
C. Downloads/Migration
D. Applications/Tools

A

A. Applications/Utilities

Migration Assistant is in the Utilities folder of your Applications folder.

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9
Q

What happens when you open Migration Assistant on your old Mac?

A. macOS restarts and Migration Assistant opens.
B. All open apps close, with the exception of Safari.
C. All open apps quit and the account logs out.

A

C. All open apps quit and the account logs out.

Migration Assistant quits the Finder and all other apps, so it can safely and reliably transfer your data.

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10
Q

How do you reset another user’s account password when you’re logged in to an administrator account on a Mac?

A. Select Password & Security in Apple ID preferences, then click Change Password and enter a new password.

B. Select the user’s account in Users & Groups preferences, then click Reset Password and enter a new password.

C. Select the General pane in Security & Privacy preferences, then click Change Password and enter a new password.

A

B. Select the user’s account in Users & Groups preferences, then click Reset Password and enter a new password.

You reset another user’s login password in Users & Groups preferences.

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11
Q

What does the message “If you forgot your password, you can reset it using your Apple ID” tell you about your ability to reset the password?

A. Because the Mac has FileVault turned on, you can use your iCloud account to reset the password.

B. Because you have an iCloud account set up on the Mac, you can use your Apple ID credentials to reset the password.

C. Because your user account is associated with your Apple ID, you can use your Apple ID credentials to reset the password.

A

C. Because your user account is associated with your Apple ID, you can use your Apple ID credentials to reset the password.

When you associate your user account with your Apple ID during the setup of a Mac, you can use your Apple ID credentials to reset the password.

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12
Q

With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password three times.

Which other option do you have after you’ve restarted the Mac?

A. Restart the Mac again while you press and hold the Command-P keys until the Password Reset assistant appears.

B. Keep entering an incorrect password until the Mac automatically shuts down and restarts in macOS Recovery to reset the password.

C. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.

A

C. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.

With FileVault turned on, this additional option restarts the Mac in macOS Recovery, so you can reset the password using either an iCloud account or a recovery key.

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13
Q

Why must you reauthenticate an iCloud account when you log in on a Mac after your login password has been reset?

A. Reauthenticating the account adds the Mac back to the trusted devices list after a login password reset.

B. Reauthenticating the account turns Activation Lock and Find My Mac back on after a login password reset.

C. Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.

A

C. Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.

The new login keychain that macOS creates doesn’t contain the Apple ID password for the iCloud account.

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14
Q

What must you enter in Keychain Access if you want to unlock an archived login keychain?

A. The new login password for the macOS user account after it was reset
B. The old login password for the macOS user account before it was reset
C. The password for the iCloud account that’s used with the macOS user account

A

B. The old login password for the macOS user account before it was reset

If you remember the old login password for your macOS user account, you can unlock an archived login keychain and move any items to your current login keychain.

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15
Q

Which keychain contains the items listed in Passwords preferences when iCloud Keychain isn’t turned on?

A. Login keychain
B. Local Items keychain
C. System Keychain

A

B. Local Items keychain

When iCloud Keychain isn’t turned on, these items are in the Local Items keychain.

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16
Q

Which folder path do you enter in the Finder to locate an archived login keychain file named login_renamed_1.keychain-db?

A. ~/Library/Keychains/

B. ~/System/Library/Keychains/

C. ~/Applications/Utilities/Keychains/

A

A. ~/Library/Keychains/

The Keychains folder in ~/Library/Keychains/ contains all archived and current login keychain files.

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17
Q

Where should you check the status of your network connection?

A. Accessibility preferences
B. Network preferences
C. General preferences
D. Find My app

A

B. Network preferences

You can check the status of a network connection, such as Ethernet or Wi-Fi, using Network preferences.

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18
Q

Which feature can you use to quickly switch between different sets of network settings?

A. DHCP
B. Location
C. Routing tables
D. Ports

A

B. Location

With Location, users can quickly switch between different sets of network settings.

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19
Q

Which Terminal command can help you determine whether a communication issue is related to your computer, your connection, or a remote device?

A. Info
B. Netstat
C. PING

A

C. PING

Pinging (Packet Internet Groping) can help you determine whether a communication issue is related to your computer, your connection, or a remote device.

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20
Q

Which key or key combination do you press and hold before you click the Wi-Fi status icon to access the Open Wireless Diagnostics option?

A. Shift
B. Option
C. Command-W
D. Option-Command-Esc

A

B. Option

Option-clicking the Wi-Fi status icon accesses the Open Wireless Diagnostics option in the macOS Wi-Fi status menu.

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21
Q

Which type of file is the wireless diagnostics report?

A. Plain text
B. Encrypted
C. Obfuscated
D. Compressed

A

D. Compressed

The report is a compressed file with a name that begins WirelessDiagnostics.

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22
Q

Where can you find the wireless diagnostics report?

A. /system/volumes
B. /library/logs
C. /root/shared
D. /var/tmp

A

D. /var/tmp

The wireless diagnostics report is located in the /var/tmp folder.

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23
Q

Where can you find AirDrop settings on macOS?

A. The Finder window
B. General preferences pane
C. Security & Privacy preferences pane

A

A. The Finder window

AirDrop settings are in the Finder sidebar below Favorites or in Control Center in the menu bar.

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24
Q

If you want to send a file that’s automatically accepted by a secondary device, what must you verify on both devices?

A. Both devices must be signed in to the same Apple ID.
B. Both devices must have firewall turned on.
C. Both devices must have Wi-Fi and Bluetooth turned off.

A

A. Both devices must be signed in to the same Apple ID.

If you use AirDrop to send a file that’s automatically sent to your device, make sure that you sign in to both devices with the same Apple ID.

25
Q

When troubleshooting AirDrop, which Security & Privacy tab should you choose?

A. Firewall
B. Privacy
C. General

A

A. Firewall

Remember to deselect “Block all incoming connections” in the Firewall tab.

26
Q

Which pane in System Preferences do you use to turn on FileVault on a Mac?

A. Security & Privacy
B. Startup Disk
C. Apple ID
D. Users & Groups

A

A. Security & Privacy

You use Security & Privacy preferences in System Preferences to turn on FileVault.

27
Q

What should you do after you turn on FileVault?

A. Continue to use the Mac as you normally do.
B. Wait until FileVault encryption is complete.
C. Quit all applications.
D. Log out of your user account.

A

A. Continue to use the Mac as you normally do.

You can use your Mac normally because encryption is nearly immediate for Mac computers with Apple silicon or the T2 Security chip, and proceeds safely in the background on other Mac computers.

28
Q

You’ve forgotten your login password or it is locked from too many failed attempts to log in.

What is the alternative method to unlock FileVault and reset your password?

A. Call AppleCare to create a new account recovery key.
B. Use iCloud Account Recovery.
C. Create a new local recovery key.

A

B. Use iCloud Account Recovery.

Instead of using a local recovery key, you can set up FileVault to use your iCloud account to reset the password and access your user account and files.

29
Q

How do you remove an app’s access to the camera in the Privacy tab of Security & Privacy preferences?

A. Select the app from the list in Camera settings and click the minus button.
B. Deselect the app from the Camera settings list.
C. Select the app and click Disable Camera Access.
D. Click the lock to enter an administrator account password, then delete the app from Camera settings.

A

B. Deselect the app from the Camera settings list.

You deselect apps to remove their access.

30
Q

What do Privacy settings help users do?

A. Prevent unauthorized apps from opening
B. Control what apps can or can’t do with your Mac
C. Secure data on their disk by encrypting the contents automatically

A

B. Control what apps can or can’t do with your Mac

You can update camera, microphone, and screen recording settings to control what apps can or can’t do with your Mac.

31
Q

Which Privacy setting allows apps to monitor input from the user’s keyboard even while they’re using other apps?

A. Accessibility
B. Automation
C. Bluetooth
D. Input Monitoring

A

D. Input Monitoring

Input Monitoring grants apps access to a user’s input devices.

32
Q

Which sharing service uses the VNC (Virtual Network Computing) protocol?

A. Internet sharing
B. File sharing
C. Printer sharing
D. Screen sharing

A

D. Screen sharing

Screen sharing allows users of other computers to remotely view and control your computer using the VNC protocol, an industry standard for controlling computers remotely on a network using TCP/IP.

33
Q

Which sharing service allows you to store software updates, apps, and other content on your computer to reduce bandwidth usage and speed up installation on supported devices?

A. Media Sharing
B. Content Caching
C. File Sharing
D. Internet Sharing

A

B. Content Caching

Content caching speeds up downloading of software that Apple distributes and data that users store in iCloud by saving content that local Mac computers, iPhone and iPad devices, and Apple TV devices have already downloaded.

34
Q

Which Apple application allows others to access your computer?

A. Apple Remote Login
B. Internet sharing
C. Apple Remote Desktop
D. File sharing

A

C. Apple Remote Desktop

You can manage computers remotely, send content, and update settings after downloading Apple Remote Desktop from the App Store.

35
Q

Which web address should you use to locate a Mac if you don’t have access to the Find My app on another Apple device?

A. iCloud.com
B. FindMy.com
C. support.apple.com

A

A. iCloud.com

To use Find My when you don’t have an Apple device, sign in to iCloud.com.

36
Q

What does the “Find My network” option do to help you locate missing devices?

A. It lets you find devices using Bluetooth connections.
B. It automatically plays a sound when the device loses its Wi-Fi connection.
C. It lets a Mac display a message when the Mac isn’t connected to Wi-Fi.

A

A. It lets you find devices using Bluetooth connections.

When a device isn’t connected to Wi-Fi, “Find My network” looks for it using Bluetooth connections to nearby Apple devices that are on Wi-Fi.

37
Q

What additional information must users provide to use the remote erase option on iCloud.com?

A. Verification code
B. The Mac computer’s serial number
C. Touch ID or Face ID confirmation

A

A. Verification code

You must enter a verification code sent through two-factor authentication to confirm erasure of the Mac.

38
Q

Which grouping helps you view hidden processes?

A. All Processes
B. My Processes
C. Inactive Processes

A

A. All Processes

All Processes can show system processes normally hidden from the default My Processes grouping and helps locate any unresponsive hidden processes.

39
Q

What should you do if an app is unresponsive?

A. Click the Stop button in Activity Monitor, then click Force Quit to close an unresponsive app.
B. Run a system diagnostic.
C. From the menu bar, choose View > All Processes.

A

A. Click the Stop button in Activity Monitor, then click Force Quit to close an unresponsive app.

Quitting unresponsive processes can help your Mac run more efficiently.

40
Q

What additional information can you find in Activity Monitor on MacBook Pro?

A. Battery usage
B. Graphics card usage
C. Energy Impact

A

A. Battery usage

If you’re using a notebook computer such as a MacBook Pro, battery usage appears at the bottom of the window.

41
Q

Which report type is generated when an app quits unexpectedly?

A. Log report
B. Crash report
C. Spin report

A

B. Crash report

Crash reports are generated when an app quits unexpectedly.

42
Q

Which level of message is a warning?

A. Error message
B. Debug message
C. Fault message

A

A. Error message

Error messages are warnings in log files.

43
Q

When does Console begin streaming log messages?

A. When the computer starts
B. When a user logs in
C. When you click “Start streaming” in the app
D. When an app unexpectedly quits

A

C. When you click “Start streaming” in the app

Console begins to stream messages only after the user clicks “Start streaming.”

44
Q

Where can you configure mail in macOS?

A. Mail App > Preferences
B. System Preferences > Internet Accounts > Mail App
C. System Preferences > Apple ID

A

B. System Preferences > Internet Accounts > Mail App

45
Q

What does Console do?

A

Collects log messages and reports that are generated from your Mac and connection devices

Used to collect diagnostic information to troubleshoot problems.

46
Q

What are two ways to open Console?

A
  1. Search with Spotlight
  2. Applications > Utilities > Console
47
Q

Which steps start up an Intel-based Mac into macOS Recovery?

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.
B. Turn on or restart the Mac, then immediately press and hold the Shift key as the Mac starts up.
C. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

A

C. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

Intel-based Macs can also start up from macOS Recovery over the internet using Option-Command-R or Shift-Option-Command-R

48
Q

How do you reset a password for an account using Terminal?

A

Start device in macOS Recovery, from Utilities menu > Terminal > type command: resetpassword, Enter to open Reset Password assistant and follow prompts

49
Q

What are two ways that you can quit an app or process that is not responding?

A

-Apple Menu > force quit > choose application > force quit; can also be opened by simultaneously pressing [Command] + [option] + [esc] keys

-Open Activity Monitor > Process Name list > select app/process > click stop button then quit or force quit

50
Q

In the Console app, what type of log message is indicated by the following dot colors:

-Red:
-Yellow:
-Dark gray:
-Light gray:

A

-Red: Faults
-Yellow: Errors
-Dark gray: Debug log messages
-Light gray: Info log messages

If there is no dot in the Type column, the log message is the default type.

51
Q

What are the 6 types of reports you can view in Console?

A

-Crash Reports: System and user reports about apps/processes that crash. (.ips extension)

-Spin Reports: System and user reports with details about app or process issues. (.spin extension)

-Log Reports: System and user reports with info about events that occur when the system or specific apps are processing. ( .log, ._log, or .its extension)

-Diagnostic Reports: System and user reports with info about hardware resources, system response times. (.diag or .dpsub extension)

-Mac Analytics Data: Contents of the Message Tracer Store data found at /var/log/DiagnosticMessages (Short diagnostic messages that show general use and problems are saved to /private/var/log/DiagnosticMessages)

-system.log: Contents of the legacy system log file at /private/var/log/system.log

52
Q

There is no difference in security-related settings on Intel-based and Apple silicon Macs.

A. True
B. False

A

B. False

Mac computers with Apple silicon maintain a separate security policy for each installation of macOS.

Security-related settings for Intel-based Mac computers apply to the entire Mac.

53
Q

What purpose do the “Containers and Group Containers” folders serve?

A

They contain resources for sandboxed apps.

Sandboxed apps are allowed access only to specific items they need to function. They can access special folders called containers. macOS manages the content of these containers to ensure that an app isn’t allowed access to others items in the file system.

54
Q

What purpose does the ~/Library/Containers folder serve/what does it contain?

A

It contains resources for sandboxed apps.

When a sandboxed app starts up for the first time, macOS creates a container folder for the app if it doesn’t exist already, named with its bundle identifier

55
Q

What purpose does the ~/Library/Group Containers folder serve/what does it contain?

A

It contains shared app containers.

When a sandboxed app starts up for the first time and requests access to share app resources, macOS creates a group container folder for the app, named with its bundle identifier.

56
Q

Where can you change network settings on Macs?

A

Apple menu > System pref > Network

57
Q

Which Terminal command can be used to obtain a list of APFS containers and volumes?

A. ls APFS
B. diskutil APFS ListVolumeGroups
C. diskutil APFS list

A

C. diskutil APFS list

58
Q

Which Terminal command can be used to obtain information about the items in the APFS volume group?

A. ls APFS
B. diskutil APFS ListVolumeGroups
C. diskutil APFS list

A

B. diskutil APFS ListVolumeGroups

Apple Device Support Exam (9L0-3021-ENU) (8 decks)

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