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Health & Social Care - RO21 - OCR > LO2 - Essential Values of Care > Flashcards

LO2 - Essential Values of Care Flashcards

1
Q

What are the main 3 values of care? (NOT EARLY YEARS)

A

1 - Promote equality and diversity
2 - Maintain confidentiality
3 - Promote individuals’ rights and beliefs

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2
Q

What does applying the values of care ensure for the SERVICE USER?

A

Ensures they:
- Are treated fairly
- Know their rights are maintained
- Are safe and protected from harm
- Have their needs met

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3
Q

What does applying the values of care ensure for the PRACTITIONERS and CARE WORKERS?

A

Ensures they:
- Provide effective care
- Use good practice
- Provide a consistently high standard of care
- Prevent discriminate and reduce inequalities
- Follow legal requirements, such as the EA (LO3 legislation)

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4
Q

What does it mean to PROMOTE EQUALITY AND DIVERSITY?

A
  • Understanding the basis of discrimination- Gender, disability, race/ethnicity, age, sex, sexuality, social class
  • No discriminatory behaviour (intentional or not)- Prejudice, stereotyping, labelling (especially outdated terms)
  • Understanding and valuing diversity
  • Treat all individuals fairly regardless of age, race, gender, sex, religion, disability, ethnicity, sexuality
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5
Q

How do you promote equality in health & social care settings?

A
  • Use non-discriminatory language- e.x., call a service user by their name, not ‘dear’ or ‘love’
  • Avoid being patronising- e.g., when talking to younger or older people
  • Meet individual needs regarding:
  • Mobility
  • Communication
  • Diet
  • Cultural
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6
Q

How would you ensure MOBILITY NEEDS are promoting equality?

A

Ensure all areas & resources are accessible to all by providing things such as ramps, automatic doors, and/or adjustable height tables where necessary

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7
Q

How would you ensure a health & social care setting is promoting equality in meeting COMMUNICATION NEEDS?

A
  • Provide ‘easy read’ versions of information (e.g., large print)
  • Hearing loops
  • Information in different formats- Braille or appropriate languages
  • Sign Language
    (Do not bring up most of these when asked about different LANGUAGES)
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8
Q

How would you promote equality through DIETARY NEEDS?

A

Ensure a variety in meals offered:
- Halal
- Kosher
- Diabetic
- Gluten-free
- Vegetarian/Vegan

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9
Q

How would you promote equality through SUPPORTING CULTURAL NEEDS?

A
  • Provide prayer rooms
  • Transport to church/places of worship
  • Opportunities to celebrate service users’ cultures and religions
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10
Q

How would you promote equality through general means of TREATING ALL INDIVIDUALS FAIRLY?

A
  • Give all individuals same choices and opportunities, regardless of differences
  • No racist, sexist, ageist comments or actions
  • Arrange visits to places with wheelchair access, hearing loops, and so on
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11
Q

How do you promote diversity in health & social care settings?

A
  • Accept & respect individual differences, e.g., faith, language, diet, customs
  • Provide activities, resources and food that reflect different cultures, beliefs and faiths
  • Celebrate a range of religious and non-religious/secular festivals in the care setting- reflects different faiths & cultural needs of service users
  • Challenge & report any discriminatory behaviour (by service users or staff)
  • Respect service users’ cultural & religious requirements
  • Support all communication needs so no one is excluded- e.x., information provided in Braille, hearing loops made available, staff available who can sign
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12
Q

How would you promote diversity through RESPECTING SERVICE USERS’ CULTURAL & RELIGIOUS REQUIREMENTS?

A
  • Have a female/male care assistant, nurse or GP where it may be more appropriate
  • Provide prayer rooms and transport to church/places of worship
  • Provide meals in line with these- halal, kosher, etc.
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13
Q

What does it mean to MAINTAIN CONFIDENTIALITY?

A
  • Prevent unauthorised people from accessing personal information
  • Meeting legal requirements (Data Protection Act, GDPR) for keeping & using personal information
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14
Q

How do you maintain confidentiality in health & social care settings?

A
  • Do not gossip about the service users to their friends, family or other providers/practitioners
  • Share information with other practioners only on a ‘NEED TO KNOW’ basis- only with those directly involved in caring for the individual
  • Keep patient records secure: lock them in a filing cabinet or on a password-protected computer
  • Keep personal details, files & records safe and secure by not leaving them lying around the care setting for unauthorised access
  • Use a private/empty office/room for meetings for service users and their family to discuss care/treatment
  • Do not discuss service users in public places
  • Inform service users of circumstances when confidentiality must be broken
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15
Q

When must confidentiality be broken?

A

A person is a danger to themselves
A person is a danger to others
A person is at risk of being harmed by others
A person is about to commit a serious offence

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16
Q

What does it mean to PROMOTE INDIVIDUALS’ RIGHTS & BELIEFS?

A
  • Valuing all individuals
  • Acting in best interests of the service user
  • Freedom from discrimination
  • Treating individuals with respect & dignity
17
Q

How could you promote individuals’ rights and beliefs in health & social care settings?

A
  • Give service users CHOICE; in diet, clothing to wear, activities to take part in
  • Maintain privacy- knock on the door before entering a resident’s room (care setting), pull curtains round a hospital bed (health setting)
  • Religious beliefs- provide a prayer room or transport to a place of worship
  • Access to an ADVOCATE for an individual who needs one, e.g., an adult with a learning disability
  • Access to a translator/interpreter if the service user’s 1st language is not English/you cannot communicate
  • Always explain any procedures to be carried out as a service user (e.g., patient) has the right to refuse treatment once they’ve heard all the necessary information (CHOICE/CONSULTATION)
18
Q

What are the Early Years values of care?

A
  • Ensure the welfare of the child is PARAMOUNT
  • Keep children safe & maintain a healthy and safe environment
  • Work in partnership with parents/guardians & families
  • Encourage children’s learning and development
  • Value diversity
  • Ensure equality of opportunity
  • Practice anti-discrimination
  • Ensure confidentiality
  • Work with others, including professionals
19
Q

What does it mean to ENSURE THE WELFARE OF THE CHILD IS PARAMOUNT?

A
  • Needs of the child should always come first
  • Use a child-centred approach
  • Children must never be humiliated
  • Children must never be abused or smacked
  • Follow safeguarding procedures; e.g., DBS checks, DSLs
  • Positive expectations should be encouraged; e.g., primary school staff must have a view that all children can succeed & must give appropriate support for their level of ability
20
Q

How would you keep children safe and maintain a healthy & safe environment?

A
  • Follow health & safety procedures, policies and legislation (e.g., regular fire drills, safety scissors/equipment provided, regular PAT Testing of equipment, risk assessments carried out for activities, trips & equipment)
  • Protect children from abuse; e.g., DBS checks, Safeguarding procedures in place
  • Provide meals that meet healthy eating guidelines
  • Have an appropriate adult:child or staff:pupil ratio based on age of the child and in line with government recommendations
  • Ensure a clean and hygienic environment
  • Train staff in First Aid & in the use of an Epipen
21
Q

How would an early years setting work in partnership with parents/guardians and families?

A
  • Regular parents evenings and meet the mentor sessiond
  • Open days, inviting parents in to see children working
  • Inviting parents to discuss progress and/or issues; e.g., problematic behaviour
  • Regular progress reports
  • Reward certificates sent home
  • Newsletters sent/emailed home
  • Obtaining parents’ permission/consent for visits & trips
  • Phone calls home to discuss any issues
  • Sharing comments on a child’s work
  • Nursery setting; Daily diary provided
  • Informing parents about accidents/incidents
  • Informal chats with parents; e.g., on arrival for drop off or collect children
  • Providing information sessions & training for parents on relevant topics; e.g., potty training, dealing with tantrums, how to help your child learn to read, about nursery curriculum, etc.
22
Q

How would an early years setting encourage children’s learning & development?

A

Children should be offered a range of experiences to enhance learning:
- Provide a range of activities and have a well planned curriculum
- Offer differentiated worksheets and activities to cater for all abilities
- Design activities to stretch learning
- Monitor children’s progress
- Introduce additional activities to stretch and challenge (e.g., stretch challenges)
- Offer activities suited to children’s developmental progress
- Make activities stimulating & encouraging to encourage children’s learning

23
Q

How should an early years setting value diversity?

A
  • Teach about various traditions, customs and festivals to raise awareness of different cultures
  • Resources, e.g., DVDs & toys, should reflect different cultures and beliefs
  • Posters and displays should present positive role models from different cultures
  • Celebrate a wide range of festivals with all the children; e.g., Diwali, Christmas, Lunar New Year, etc. to raise awareness of diversity
  • Have school ‘welcome’ signs in different languages
  • Provide books in different languages
  • Invite guest speakers to talk about different cultures
  • Offer food options to suit different diets, such as vegetarian/vegan, gluten free, halal, kosher, etc.
  • Challenge discrimination as it occurrs; e.g., if a child/staff member makes racist or sexist comments
  • Differentiate tasks & activities to meet children’s individual needs (e.g., don’t say you need a “strong boy” to lift a box)
  • Allow time off school for festivals that relate to children’s religious beliefs/culture, e.g., Eid or Nowruz
24
Q

How could an early years setting ensure equality of opportunity?

A
  • Provide each child with the opportunity to work towards their potential
  • Ensure all areas of the setting are accessible to all & make adaptations if needed; e.g., provide ramps, wider doorways, adjustable height tables
  • Ensure all resources (worksheets, books, outside play, etc.) are available to all children
  • Ensure activities are accessible for all children to participate in, regardless of gender or disabilities
  • Work to meet children’s individual needs, whether cultural, religious, mobility, dietary or communication
  • Use non-discriminatory language
  • All children should be treated fairly and staff should have no favourites
  • Make sure staff are familiar with, and follow, the setting’s equal opportunities policy
25
Q

How could an early years setting practice anti-discrimination?

A
  • Do not discriminate on the basis of gender, social background, race or anything else (9 protected characteristics)
  • Challenge any discriminatory comments or actions by children or staff
  • Ensure no one is excluded from activities; e.g., provide signing, a hearing loop or wheelchair access if needed
  • Challenge stereotypical views, such as “boys will be boys” or “girls are little princesses”, etc.
  • Be a good role model by demonstrating inclusive behaviour
26
Q

How could an early years setting ensure confidentiality?

A
  • Share information with other practioners on a ‘NEED-TO-KNOW’ basis
  • Keep children’s personal information secuse; e.g., locked filing cabinet or password-protected computer
  • Never gossip about the child’s family circumstances
  • Never discuss children in public spaces
  • Ensure meetings with parents are private (i.e., behind closed doors)
27
Q

How could an early years setting work with others (including professionals or partnerships)?

A
  • Work with other agencies/practitioners/services that support children, such as: school nurse/worker, health visitor, GP, police, etc.
  • Information should be shared openly but sensitively between practitioners directly involved in caring for the child (CONFIDENTIALITY)

Health & Social Care - RO21 - OCR (4 decks)

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