Support Flashcards
What are 4 support plans you can be on?
Basic
Developer
Standard
Professional Direct
What is provided in basic support?
Free, no email or phone support, no response time SLA and no architecture support. Just access to documentation, Azure Advisor
What is provided in developer support?
Phone and email support during business hours. Low priority tickets will be responded to within 8 hours and you can general guidance about architecture.
What is provided in standard support?
Ideal for Prod environments, 24x7 phone and email support, raise low to high priority tickets with response times of 8 or 1 hour and general architecture support.
What is provided in ProDirect support?
Good for business-critical apps, 24x7 phone and email support, response SLA: C=4 hours, B=2 hours, A=1 hour, guidance from delivery managers on architecture.
What is Azure Advisor?
A service that automates recommendations to improve reliability, security, performance, operational excellence and costs. Provides you with a score.
What is Azure Monitor?
Gather, analyse and visualise LOGS and METRICS. Can gather data from Azure and on prem resources. Can monitor multiple subscriptions. Can proactively identify issues and trigger alerts or automated actions.
What is Azure Service Health?
Personalised alerts and guidance for Azure service issues. NOT issues with apps, issues with Azure infra. You will be notified here about infra upgrades or downtime.
Azure Status > Azure Service Health > Azure Resource Health.
Status is a global view of health of services across regions. Service Health is personalised to you.
What does Azure Site Recover do?
Ensures business continuity by keeping your business apps and workloads running during outages. When an outage occurs at your primary site, you automatically failover to a secondary site.
