Admin Cert Flashcards
NO.1 Sales managers would like to know what could be implemented to surface important values based on the stage
of the opportunity.
Which tool should an administrator use to meet the requirement?
A. Dynamic forms
B. Path key fields
C. Opportunity processes
D. Workflow rules
Answer: B
NO.2 The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should
be used to undo this import?
Choose 2 answers
A. Weekly Data Export
B. Mass Delete Records
C. Data Loader
D. Data Import Wizard
Answer: B,C
NO.3 Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
A. Create a Custom Object for shoe design.
B. Configure a Custom Lookup Field for shoe design on the product object.
C. Add a custom master detail field for shoe design on the Product Object.
D. Use the Standard Object for designs.
Answer: A, C
NO.4 The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to
a date in the past.
What should an administrator configure to meet this requirement?
A. Assignment Rule
B. Validation Rule
C. Field-Level Security
D. Approval Process
Answer: B
NO.5 What are three characteristics of a master-detail relationship?
Choose 3answers
A. The master object can be a standard or custom object.
B. Permissions for the detail record are set independently of the master.
C. Each object can have up to five master-detail relationships.
D. Roll-up summaries are supported in master-detail relationships.
E. The owner field on the detail records is the owner of the master record.
Answer: A,D,E
NO.6 The marketing director at Northern Trail Outfitters has requested that the budget field is populated in
order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?
A. Lead Conversion.
B. Require Field.
C. Workflow Rule
D. Validation Rule
Answer: D
NO.7 Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?
A. Case and Opportunity
B. Account and User
C. Contact, Lead, and Person Account
D. Individual, User, and Account
Answer: B
NO.8 When users log in to Salesforce via the user interface, which two settings does the system check for
authentication?
Choose 2 answers
A. The user's Two-Factor Authentication for API Logins permission
B. The role IP address restrictions
C. The user's profile login hours restrictions
D. The user's Two-Factor Authentication for User Interface Logins permission
Answer: A, C
NO.9 Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?
A. Shipments should have a lookup to Account.
B. Accounts should have a lookup to Shipments.
C. Shipments should have a master-detail to Accounts.
D. Accounts should have a master-detail to Shipments.
Answer: A
NO.10 The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions
when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
A. Page Layout
B. Component Filter
C. Lightning page
D. Home page
Answer: C
NO.11 Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.
How Should the Administrator Address this requirement?
A. Set the Fiscal Year to Custom and the starting month as February.
B. Set the Fiscal Year to Custom and the duration to 4 quarters.
C. Set the Fiscal Year to Standard and the starting month as February.
D. Set the Fiscal Year to Standard and the duration to 12 months.
Answer: C
NO.12 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
A. Use the {!Contact.Id} global variable.
B. Use the {!Account.Id} record variable.
C. Use the $Record global variable.
D. Use the Get Records element to find the Id.
Answer: C
NO.13 An administrator at Universal Containers is reviewing current security settings in the company's Salesforce
org.
What Should the administrator do to prevent unauthorized access to Salesforce?
A. Disable TLS requirements for sessions.
B. Enable multi factor authentication
C. Customize organization wide default
D. Enable caching and autocomplete on login page
Answer: B
NO.14 A sales rep has left the company and an administrator has been asked to re-assign all their accounts and
opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Data Loader
B. Mass Transfer Tool
C. Data Import Wizard
D. Dataloader.io
Answer: B
NO.15 Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages
are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
A. Remove validation rules so that the users are able to process without complete records.
B. Create a permission set to allow users to bypass the error.
C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
D. Uncheck the end user Flow Errors box in setup.
Answer: C
NO.16 The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the
Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their
opportunities.
B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the
requirements.
C. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and
drop.
D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
Answer: A
NO.17 The Administrator at Universal Container wants to add branding to salesforce. Which two
considerations should the administrator keep in mind?
Choose 2 Answers
A. Only one theme can be active at a time, and a theme applies to the entire org.
B. Themes apply to salesforce classic and to the salesforce mobile app.
C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
D. Chatter external users see the built-in Lightning theme only.
Answer: A,C
NO.18 The administrator at Cloud Kicks has created an approval process for time off requests. Which two
automated actions are available to be added as part of the approval process?
Choose 2 answers
A. Field Update
B. Chatter Post
C. Auto launched Flow
D. Email Alert
Answer: A,D
NO.19 Support agents at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular case resolutions.
B. Use an interview flow to capture Case details.
C. Direct users to Global Search to look for similar cases.
D. Configure Knowledge with articles and data categories.
Answer: D
NO.20 An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file
should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
A. Data Export Wizard.
B. Data Import Wizard.
C. Data Export Wizard.
D. Data Loader.
Answer: D
NO.21 The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
A. Review the Security token.
B. Review the password history.
C. Review the Password policies.
D. Review the Login history
Answer: D
NO.22 Universal Containers (UC) customers have provided feedback that their support cases are not being responded to
quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case
queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
A. Case Escalation Rules
B. Case Dashboard Refreshes
C. Case Scheduled Report
D. Case Assignment Rules
Answer: A
NO.23 Cloud Kicks has asked the administrator to test a new screen flow that create contacts. What are two key
components of testing the flow?
Choose 2 answers
A. Set Up a flow interview to test the flow.
B. Run the flow using it to create contacts.
C. Use Debug to test the flow in Flow Builder.
D. Test the flow in a sandbox.
Answer: B,C
NO.24 A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled
out an interest online. The team currently does not have access to the lead object.
How should an administrator provide proper access?
A. Create a new profile
B. Configure permission sets.
C. Assign a new role.
D. Set Up Manual Sharing
Answer: B
NO.25 An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.
What could the issue be?
A. The flow is read only.
B. The flow is inactive.
C. The flow URL is deactivated.
D. The flow trigger is missing.
Answer: B
NO.26 The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two
assignments should the administrator use to display the new record type to users? Choose 2 answers
A. Profile Assignment
B. Role Assignment
C. App Manager Assignment.
D. Page layout Assignment.
Answer: A, D
NO.27 Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that
all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks
to be updated.
How should the administrator configure the policies in my domain settings?
A. Set the login policy to require login from https://nto.my.salesforce.com
B. Set the Redirect policy to Do Not redirect.
C. Set the redirect policy to Redirect with a warning to the same page within the domain.
D. Set the login policy to prevent login from https://login.salesforce.com
Answer: A
NO.28 The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field
updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
A. Quick Action Flow
B. Before Save Flow
C. Scheduled Flow
D. Screen Flow
Answer: B
NO.29 The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers
A. Ensure that the page layout for the user’s profile has been updated.
B. Run the setup audit trail for the organization.
C. Update the organization wide default for the object.
D. Review the field level security of the field for the user profile
Answer: A,D
NO.30 A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
A. Dataloader.io
B. Data Loader
C. Manual Import
D. Data Import Wizard
Answer: D
NO.31 The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?
A. Roll-up Summary.
B. Multi-select Picklist
C. Cross-object formula
D. Indirect lookup
Answer: A
NO.32 Once an opportunity reaches the negotiation stage at cloud kicks. The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
A. Make the field required for all users.
B. Create to formula field to fill in the field for managers.
C. Assign the administrator profile to the managers.
D. Configure a validation rule to meet the criteria.
Answer: D
NO.33 An Administrator supporting global team of salesforce users has been asked to configure the company settings.
Which two options should the administrator configure?
Choose 2 Answers
A. Login Hours
B. Password Policy
C. Default Language
D. Currency Locale
Answer: C,D
NO.34 Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new
cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a queue and a criteria-based sharing rule.
B. Create a predefined case team and an assignment rule.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create an auto-response rule and a public group.
Answer: B
NO.35 Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?
A. Kanban views for Path must be configured manually.
B. The Owner field can be edited in the key fields Panel.
C. Celebrations are unable to be added to a path.
D. Path can include guidance and key fields for each stage.
Answer: D
NO.36 Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?
A. Reduce the number of case status values to five.
B. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
C. Review which status choices are needed for each record type and create support processes for each that is necessary.
D. Edit the status choices directly on the record type.
Answer: C
NO.37 What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
A. Custom and standard objects have standard fields.
B. Standard objects are included with Salesforce.
C. A new standard object can be created.
D. Only standard objects support master-detail relationships.
Answer: A,B
NO.38 What should an administrator use as an identifier when importing and updating records from a separate financial system?
A. Auto-Number field?
B. External ID
C. Rich text field
D. Record ID
Answer: B
NO.39 Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers.
A. Metadata Backups are limited a sandbox refresh intervals.
B. Data Backups are limited to weekly or monthly intervals.
C. Data export service should be run from a sandbox.
D. Metadata backups must be run via a separate process.
Answer: A,B
NO.40 An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?
A. Assign the standard System Administrator profile to the analytical user.
B. Give the user View all access and assign them to the highest role in the role hierarchy.
C. Create and assign a custom profile with delete access removed for each object.
D. Create and assign a permission set that includes Read, Create, and Edit access
Answer: C
NO.41 DreamHouse Realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 options
A. Multi-select picklist
B. Dependent picklist
C. Global picklist
D. Custom picklist
Answer: C,D, not sure maybe its B and C.
NO.42 The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date.
Which tool should the administrator use to complete this automation?
A. Approval process
B. Formula Field
C. Flow Builder
D. Validation Rule
Answer: C
NO.43 DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
A. Lightning Data
B. Lightning Community
C. Flow Solutions
D. Bolt Solutions
Answer: C
NO.44 Which tool should an administrator use to identify and fix potential session vulnerabilities?
A. Field History Tracking
B. Setup Audit Trail
C. Security Health Check
D. Organization-Wide Defaults
Answer: C
NO.45 Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
A. Validation Rule
B. Flow Builder
C. Approval Process
D. Quick Action
Answer: B,C
NO.46 Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
A. Quick Action
B. Outbound Message
C. Approval Process
D. Email Alert Action
Answer: B,C
NO.47 Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
A. Einstein Case Routing
B. Auto-response rule
C. Case assignment rule
D. Case escalation rule
Answer: D
NO.48 Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered that users been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
A. Create a new report folder with viewer access.
B. Move the dashboard to the user’s private folder.
C. Move the dashboard reports to the view-only folder.
D. Change the dashboard to be a dynamic dashboard
Answer: A,C
NO.49 Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
A. Create a workflow rule with an outbound message.
B. Set up a scheduled process in Process Builder.
C. Configure a scheduled flow in flow Builder.
D. Use a process to update the account when it is edited
Answer: C
NO.50 Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow
collect name, email and shoe preference.
Which two things should the administrator do to display the screen flow?
Choose 2 answers
A. Create a tab and add the screen flow to the page.
B. use a flow element and add the screen flow to the record page.
C. Add the flow in the utility bar of the console
D. install an app from the AppExchange
Answer: A,B
NO.51 Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
A. The field is not required to save records via the API on that object.
B. The field is universally required to save a record on that object.
C. The field is added to every page layout on that object.
D. The field is optional when saving records via web-to-lead and web-to-case
Answer: B,C
NO.52 Which two objects are customizable the Stage Setup Flow? Choose 2
answers
A. Leads
B. Campaigns
C. Opportunities
D. Campaign Members
Answer: A,C
NO.53 Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales
Console and in the Service Console.
How should an administrator meet this requirement?
A. Update page layout assignments.
B. Define multiple record types.
C. Assign Lightning pages as app default.
D. Create different user profiles.
Answer: A
NO.54 Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers
A. One page layout, two record types, one picklist
B. Two page layouts, one record type, two picklists
C. Two permission sets, one record type, one picklist
D. One record type, two profiles, one picklist
Answer: A,B
NO.55 The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The
administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
A. Edit the page layout.
B. View the setup audit trail.
C. Log in as the user
D. Review the sharing model
Answer: C
NO.56 The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out
and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
A. Approval process
B. Workflow rule
C. Flow builder
D. Validation rule
Answer: C
NO.57 Which two actions should an administrator perform with Case escalation rules? Choose 2
answers
A. Re-open the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-assign the Case.
Answer: B,D
NO.58 Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur? Choose
2 answers
A. The report needs to be refreshed.
B. The dashboard needs to be refreshed.
C. The current user does not have access to the report folder.
D. The running dashboard user and viewer have different permissions.
Answer: B,D
NO.59 Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent
for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
A. Assignment Rule
B. Case Escalation Rule
C. Omni-Channel Supervisor
D. Formula Field
Answer: B
NO.60 When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
A. Flow Builder
B. Workflow Rule
C. Platform Event
D. Process Builder
Answer: A
NO.61 Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
A. Customizing hierarchy columns changes the recently viewed Contacts list view.
B. Contacts displays in the contact hierarchy are limited to record-level access by User.
C. Contact Hierarchy is limited to only 3,000 contacts at one time.
D. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
Answer: B
NO.62 An administrator has assigned a permission set group with the two-factor authentication for User Interface
Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2
answers
A. Users need to connect an authenticator app to their Salesforce account.
B. Users need to get a security token from a trusted network using Reset My Security Token.
C. Users need to download and install an authenticator app on their mobile device.
D. Users need to enter a verification code from email or SMS, whichever has higher priority.
Answer: A, C
NO.63 > An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales
when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
A. Set up Big Deal Alerts for the amount.
B. Enable Opportunity Update Reminders
C. Opportunity warning in Kanban View.
D. Key Deals component on the homepage
Answer: A
NO.64 Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
A. A user with Read Permission on account.
B. A user with manager role above the agent.
C. A user with the System Administrator profile.
D. A user with the Manage Cases Permission
Answer: B, C
NO.65 When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which automation tools should an administrator use to accomplish this request?
A. Approval Process
B. Flow Builder
C. Validation Rule
D. Opportunity sharing rule
Answer: B
NO.66 Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should
be able to view a report containing shoe records for all of the sales reps on their team.
Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers
A. Custom report type.
B. Folder access
C. Report subscription
D. Field level security
E. Role Hierarchy
Answer: B,D,E
NO.67 Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were
available out of the box.
Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers
A. Contract
B. Case
C. Ticket
D. Request
E. Account
Answer: A,B,E
NO.68 Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise-
wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any
point in time.
How should an administrator create the dashboard without changing any sharing setting?
A. Update the dashboard to folder settings to manager for the sales reps role.
B. Add a filter to the dashboard to filter the opportunities by owner role.
C. Build individual dashboards for profiles that need to see the enterprise results.
D. Create a dashboard with the running User set as someone who can see all Opportunities
Answer: C
NO.69 An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as
won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use? Choose 2
answers
A. process builder
B. workflow Rule
C. Field Update
D. Outbound Message
Answer: A,B
NO.70 The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so
they can set goals and benchmark how reps are performing.
Which two features should the administrator configure? Choose 2 answers
A. Sales Quotes
B. Opportunity List View
C. Forecasting
D. Opportunity Stages
Answer: A,C
NO.71 Which three aspects of standard fields should an administrator customize? Choose 3
answers
A. Picklist Values
B. Help Text
C. Field history tracking
D. Decimal Places
E. Field name
Answer: A,B,C
NO.72 Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the
Account record. Sales users want to see Case created date and status while Customer Care would like to see owner,
status, and contact.
What should the administrator use to achieve this?
A. Related Lookup Filters
B. Compact Layout Editor
C. Page Layout editor
D. Search Layout Editor
Answer: C
NO.73 Universal Containers (UC) would like to count the number of open cases associated with each account and update
the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
A. Use a record trigger flow.
B. Use a scheduled process builder.
C. Use a Roll-Up summary.
D. Use a scheduled flow
Answer: D
NO.74 The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to
meet this requirement?
Choose 3 Answers.
A. Activities
B. Path
C. Assistant
D. Key Deals
E. Performance chart.
Answer: B,D, E
NO.75 Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales
teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All
three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
A. Create three sales processes. Create three record types and one page layout.
B. Create one sales process. Create three record types and three page layouts.
C. Create three sales processes. Create three record types and three page layouts.
D. Create one sales process. Create one record type and three page layouts.
Answer: C
NO.76 At cloud kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
A. Flow Builder
B. Approval Process
C. Prebuild Macro.
D. Formula field
Answer: A
NO.77 The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are
converted.
Which two items should the administrator do to make sure these values are populated? Choose 2 answers
A. Create a custom picklist field on Contact.
B. Update the picklist value with a validation rule.
C. Map the picklist field on the Lead to the Contact.
D. Set the picklist field to be required on the Lead Object.
Answer: A,C
NO.78 Which two solutions could an administrator find on the AppExchange to enhance their organization?
Choose 2 answers
A. Communities
B. Consultants
C. Components
D. Customers
Answer: B,C
NO.79 Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
A. Enable Creation of Recurring Tasks.
B. Flow to create recurring tasks.
C. Workflow rule to create recurring tasks.
D. Turn on Recurring Activities.
Answer: A
NO.80 New Leads needs to be routed to the correct sales person based on the lead address. How should the
administrator configure this requirement?
A. Create formula field.
B. Use lead assignment rules.
C. Assign with an escalation rule.
D. Configure a validation rule
Answer: B
NO.81 Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator
to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
A. Einstein Lead Scoring
B. Einstein Search Personalization
C. Einstein Activity Capture
D. Einstein Opportunity Scoring
Answer: D
NO.82 DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with
value respective to record types.
Which two features should the administrator use to fulfill this requirement? Choose 2
Answers
A. Dependent Picklist
B. Global Picklist
C. Multi-Select Picklist
D. Custom Picklist
Answer: B,D
NO:83 A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?
Choose 2 answers
A. Use the unlock button on the user’s record detail page.
B. Log in as the user to unlock the user and reset the password.
C. Reset the password policies to allow the user to login.
D. Reset password on the user’s record detail page.
Answer: A,D
NO.84 The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are
created, to a queue based on case priority.
What tool should the administrator use?
A. Email-to-Case
B. Assignment Rules
C. Auto-Response Rules
D. Web-to-case
Answer: B
NO.85 The call center manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled
down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
A. Dashboard Filter
B. Bucket column
C. Dashboard component
D. Combination Chart
Answer: A
NO.86 An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately.
The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfill the request?
A. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct
Manager field.
B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
C. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
D. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
Answer: A
NO.87 The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
A. Uncheck grant access using Hierarchies.
B. Define a criteria-based sharing rule.
C. Set the default external access to private.
D. Configure an owner-based sharing rule.
Answer: B
NO.88 Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the
Opportunity page layout.
Which type of the field should an administrator create to accomplish this?
A. Custom Account Field
B. Standard Account Field.
C. Cross Object Formula Field
D. Master detail relationship Field
Answer: C
NO.89 At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this
information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Map the lead custom field to the product's product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Create a custom field on the Opportunity and map the two fields.
D. Configure the product categories picklist field on the product.
Answer: C
NO.90 Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is
created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
A. Quick Action
B. Workflow Rule
C. Process Builder
D. Validation Rule
Answer: C
NO.91 Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
A. Utilize a flow to identify the correct queue and assign the case.
B. Use a custom email services to set the owner of the case upon creation.
C. Create an Escalation Rules to send cases to the correct queue.
D. Configure Email-to-Case so emails are delivered to the correct queue
Answer: D
NO.92 Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator
to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
A. Einstein Activity Capture
B. Einstein Opportunity Scoring
C. Einstein Search Personalization Einstein Lead Scoring
Answer: B
NO.93 Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
A. Auto - Response Rules
B. Validation Rule
C. Escalation Rule
D. Assignment Rule
Answer: C
NO.94 The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure
these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
A. Delegated approver
B. Two step Approval process
C. Approval history related list
D. Delegated Administrator
Answer: A
NO.95 What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
A. Update the organizations chatter setting to allow approvals.
B. Enable the organizations Email approval response setting.
C. Specify initial submission actions within the approval process.
D. Add the Items to approve component to the approvers home page.
E. Create a flow to automatically approve all records.
Answer: A,B,D
NO.96 Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their
Salesforce accounts.
Which three password policies should an administrator configure? Choose 3
answers
A. Maximum invalid login attempts
B. Prohibited password values
C. Require use of Password Manager App
D. Password complexity requirements
E. Number of days until expiration
Answer: A,D,E
